Checked in on Friday, March 23rd at 4:15 PM. Checkout at 2:30 AM Saturday, March 24th. The worst hotel I have ever stayed at. FYI - no hot breakfast - we were told continental breakfast. My kids were in their hotel room and were woken up to bed bugs at 1:45 in the morning. They called us at our room to come see the bugs. I was shocked and horrified. They were coming out of the pillow cases and under the mattresses. We took pictures and video of the bugs. I then packed my family up and went downstairs to the front desk and let them know the situation. The front desk rep didn't seem very surprised of the situation. And of course there was no manager on site - LIE. The front desk person tells us the general manager would call us back first thing in the morning. Another LIE. Also told us that we would be refunded our money by MET or Groupon. Never heard from GM. I called at 10:30 am and then my husband called at 1:30 pm and we were both told that the general manage was unavailable. I then called back at 8:30 pm and finally spoke to Mike (GM). Who, told us that they stripped the room and found no bed bugs. I told him I had pictures and video of the bugs. He still denied the bed bugs. He was very rude and let me know that he only get $17 from Groupon for each hotel room. I told him that I want my $42 and he told me to contact Groupon. This place is a joke and has poor customer service. If I could give this hotel my true rating it would be a 0 not a 1.
- Official Description (provided by the hotel):
- The MET Hotel is conveniently located in Detroit's affluent Northwestern suburbs near upscale shopping, dining & entertainment venues, as well as a number of corporate headquarters. We offer 23,000 square feet of conference space, making The MET one of the largest conference hotels in the area. With 180 spacious guestrooms, we can perfectly accomodate groups large or small. ... more less
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- Also Known As:
- The Met Troy Hotel Troy
- The Met Troy Michigan