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Reviewed November 8, 2017 via mobile

My stay was ok at this hotel, but for one issue, the marijuana smell coming through the vents and the hallway. It needs to be monitored and disinfectant needs to be sprayed throughout the hallways. My niece was disappointed because she was moved to two rooms and both were not cleaned. This is a big problem. I liked the hotel for it's location but it could be better.

Stayed: November 2017, travelled solo
Thank Virginia C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, Manager at Extended Stay America - Detroit - Warren, responded to this reviewResponded November 9, 2017

Virginia, we sincerely apologize for the service and cleanliness issues you encountered during your visit. We have room inspection processes in place, and we are working with our Head of Housekeeping to see where we dropped the ball. It's our goal to provide an excellent customer experience and we hope you will give us another opportunity to prove this to you on your next visit.

Sincerely,
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 3, 2017 via mobile

Car stolen from parking lot right by the lobby front door, no security cameras. Great housekeeping, mostly great staff. Have issues with a front desk woman associate being rude who asked us to move away from smoking guests. Guests who break non smoking rules should move, be fined smoking changes, and vacate the hotel to a hotel that allows smoking inside the building. Don't punish non smoking guests who obey the rules. We would check out of this property ourselves if our car wasn't stolen and we still had a vehicle. Not healthy for children under 4 to be around smokers who break hotel rules!

Stayed: July 2017, travelled with friends
Thank agmom123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, General Manager at Extended Stay America - Detroit - Warren, responded to this reviewResponded July 4, 2017

Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.
General Manager

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Reviewed October 26, 2016 via mobile

We stayed here one night while doing business in Warren. The front desk clearly was friendly & helpful. The hater is a little dated but clean. The carpet is a little old & warn but not horrible. Our room was spacious with a large refrigerator and full kitchen. It's was like a mini apartment. It does not offer a hot breakfast which was a disappointment but I guess if your staying here for an extended stay you could stock your kitchen in your room and cook your own breakfast.

Stayed: October 2016, travelled as a couple
Thank JubileeJerry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, Manager at Extended Stay America - Detroit - Warren, responded to this reviewResponded April 14, 2018

Jubilee, thank you for staying with us on your business trip to the area. We are happy your overnight experience was a comfortable one, and appreciate you sharing your satisfaction with our friendly service and your well-appointed room. Thanks for your visit. We hope we will be your choice again in the future.

Sincerely,
General Manager

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Reviewed October 17, 2016 via mobile

I absolutely love this Extended Stay because of the layout of each room. They have a homey feel to them. I love the way the are set up as suites with the kitchen kinda of having its own entity. It's conveniently located near food and shopping. There is a really nice laundry facility and exercise area. The staff is the absolute BOMB!!! Very accomodating especially Kathy who has waited on me on numerous occasions. Always with a smile and very courteous. I would recommend this one all the time.

Stayed: July 2016, travelled solo
Thank Corliss P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_11525, Manager at Extended Stay America - Detroit - Warren, responded to this reviewResponded November 3, 2016

Your feedback is important. Thank you for sharing. It is great to see you enjoyed your "getaway" at our hotel. I am thrilled to read your comments about how amazing our staff was and your satisfaction with your room accommodations. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.

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Reviewed September 19, 2016

Stayed a week in August, definitely wasn't a mistake! Staff attended to my needs, breakfast was great (and the coffee is like heaven), A kitchen for cooking, and so much more! Definitely coming back next year!

Room Tip: Room 314 is nice
  • Stayed: August 2016, travelled with family
    • Location
    • Cleanliness
    • Service
Thank HeroTehAnimator
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_11525, Manager at Extended Stay America - Detroit - Warren, responded to this reviewResponded September 27, 2016

It is so rewarding to see you had an excellent stay at our hotel. Your nice comments about our attentive staff and the fully equipped kitchen provided in your room is much appreciated. It is pleasing to know you found everything suitable. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!

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