The rooms are very outdated and need a complete makeover. We had what was suppose to be a non-smoking room, however, when you opened the door it is like you ran right into a big cloud of smoke. I would assume it was previously a smoking room that has about 20 years of smoke imedded in the walls. I had to buy candles to cover the smell. Then the airconditioning in the room would not work. The thermostate was at about 65 and the actual room temperature would not drop below 75 and was very humid. After complianing two times, we were offered a fan and a promise that it would be fixed the next day. However, the next day came and when and when asked about being fixed, they advised that he fixed some but didn't get around to others. I do not beleive that they even tried to fix it, judging by other reviews this has been a problem for years. The night shift manager asked if we would like to move to a different room, however, at 9:00 at night with 4 kids sleeping, it makes it kind of difficult. We had asked for some kind of discount which we adivsed we were going to receive, however, upon checking out the next day, no discount. When paying $90.00 a night, I expect a working air conditioner and a non-smoking room. I would not suggest staying there until the rooms are redone. The pool area is the only good thing.
- Official Description (provided by the hotel):
- Nestled against a backdrop of timber, near area lakes and a lodge like feel, the Sawmill Inn Hotel and Conference Center will make your stay comfortable & relaxing as well as affordable.Over the years, we have attained a widespread reputation for first class dining, extraordinary customer service, quality and value. Approximately 100 full and part time people are employed at the Sawmill Inn, many have been with us for over 20 years. As a cohesive and accommodating team of professionals, we are here to provide you the type of service you deserve.With all of the amenities we have to offer, comfortable rooms, wonderful food, a team of service professionals and a unique and charming northwoods décor, we are dedicated to make your stay relaxing and enjoyable.Whether you enjoy “outdoor” activities like golfing, fishing, hunting, skiing, snowmobiling, hiking or boating...or you're the type who prefers the quiet comfort of simply relaxing by the pool, or unwinding in the sauna or whirlpool ... the Sawmill Inn is the place to stay!124 Rooms including six suitesFree use of AnyTime Fitness Coffee Makers / Hair DryersMicrowaves / Refrigerators(deluxe, king & suites only)High Speed InternetPet FriendlyVideo Game ArcadeGuest LaundryDry Cleaning ServiceRoom ServiceFree HOT Breakfast Monday-FridayPoolside, Poolview, Deluxe & King RoomsSuites12,000 sq. ft.Indoor Recreational Area. Relax in our climate controlled indoor domed pool and recreation area featuring a sauna, whirlpool, heated swimming pool and plenty of room for lounging. As the old adage goes, "Location, location, location," and when it comes to special events, we would definitely agree. ... more less
- Also Known As:
- Sawmill Inn Of Grand Rapids Hotel Grand Rapids
- Sawmill Hotel Grand Rapids