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“Loved it, breakfast was a little iffy!” 4 of 5 bubbles
Review of Minneapolis Marriott Southwest

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Minneapolis Marriott Southwest
Ranked #3 of 9 Hotels in Minnetonka
Certificate of Excellence
Saint Cloud, Minnesota
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Loved it, breakfast was a little iffy!”
4 of 5 bubbles Reviewed 29 January 2012

Overall our stay was nice. We had a whirlpool suite, it was a spacious room and the bed was really comfortable. The whirlpool was relaxing however it said we would have bath supplies and we only got shampoo and lotion. The room decor was a little dated but nothing complain about really. Breakfast was included with our room if it hadn't been it wouldn't have been worth the price. 33 dollars for 2 of us to eat a small buffet wouldn't be worth it. It is near everywhere we needed to go but be sure to double check any directions. We used 3 different navigation websites and all gave different directions.

  • Stayed January 2012
    • 5 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank kaylalubbers101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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302 reviews from our community

Traveller rating
    128
    112
    36
    16
    10
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (51)
Date | Rating
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English first
Coon Rapids, Minnesota
Level Contributor
26 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed 8 January 2012

Just like the title states this Marriot is attempting to be an upper class hotel, but falls short on many of the things that one comes to expect from a higher dollar, nicer hotel. I booked a "King whirlpool Suite" room for my wife and I for a weekend away from the kids, and this place left much to be desired.

First the good: Nice clean establishment from top to bottom. Clean comfortable bed and very nice clean sheets. Room was very nice, clean and furnished well. Two televisions in our suite, both flat screen and nice - with good (not great) channel selection. Temperature control in room was outstanding! Staff overall was fair to good and friendly as a whole.

Now the bad: The bathroom in the room as a whole was very outdated, with basic and bad tile throughout. No refridgerator in the room! I called on this and they said it was "by request only." In a suite? Really? Very loud water sounds from the room above us. Draining water from the tub (I'm guessing) woke us up in the morning. Also, at the breakfast buffet, we sat down and my coffee cup had a bunch of stains on the outside and was sticky! Also the pastries on the buffet looked great, but were dried out and crumbled at the first bite. I had purchased two breakfast buffets as a special with the room, but overheard that the regular price was $16.99! Not worth that at all!But the main issue was the whirlpool in the suite itself. The main reason I booked this room was for the "whirlpool suite," however the first time the whirlpool was used it only worked intermittently and the switch seemed defective. Later that night, it failed to work at all. Since it was late (about 11:00pm) we waited until morning to mention this to the front desk, as we did not want someone coming up there fixing it that night anyway, and just went to bed. The next morning we tried the whirlpool once again and it failed to function again! Upon checkout we mentioned it and were told that we should've called the previous night when it stopped working. I calmly explained to them that it was late and we didn't want a maintenance person invading our room that late and that's why I had waited to tell them. After discussing this for an extended peroid of time with no compensation offered, I was offered "a couple of drinks from Starbucks" as a compensation. Only these had to be used right then, that day, in their hotel lobby. I could also choose to have two cold drinks from their beverage cooler. I left feeling extremely unsatisfied and frustrated. I do not think that I should have been offered a free room for the problems with the whirlpool, however I think it would've been fair to at least discount the room down to a regular suite, since that what it basically turned out to be. When you are competing against other hotels like Hampton Inn and suites who have a 100% satisfaction gaurentee, failing to even offer me a discount on my room rubs me the wrong way! I have stayed at many Hampton Inn's and especially for the money, they treat the guest with much higher level of customer service.

So to sum it all up...Marriot needs to decide what kind of place it wants to be. If it's a high class top of the line motel they need to act like it in all regards. If not, then lower your prices by 50% so people get a fair price for what you are currently offering.

  • Stayed January 2012, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank lawman2391
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Minneapolis, MN
Level Contributor
25 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 bubbles Reviewed 4 January 2012

Let me put it this way - it took FOUR trips to the front desk to get functioning keys to open our room. One of those times they actually gave us the keys to someone else's room (needless to say we were quite surprised to see clothes and shoes already inside the room when we opened the door). When we returned to the front desk to share this with the hotel staff, their "apology" was minimal at best (we apparently were much more disturbed by this situation than they were). We would have viewed this much differently had the hotel staff been apologetic and acknowledged their mistake.

The hotel was extremely loud with many kids running around (some camped out in a group in the hallway for much of the evening) until 11pm. The hotel restaurant (Stacy's) can only be described as awkward (although the food was pretty good). Very quiet (even though there were about 6 other couples eating there) with no background music and one server for a Saturday night.

We were there using a Crowd Cut coupon so they gave us champagne and strawberries which were great. We also had a free pay-per-view movie which would have been great except the room set up had the television on the left side of the bed so it was not so comfortable to watch the movie from the bed--which, in itself is a small thing, but was just one more annoyance for our already annoying visit. We were very disappointed with this experience and we would not go back even with another discount coupon.

  • Stayed December 2011, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank IMATravelGirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Minnesota
Level Contributor
28 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 7 December 2011

I stayed at the Marriott Southwest since our business event was held there. I attempted an early check-in but my room wasn't ready yet, which I understood. I had a king room which was surprisingly smaller than I expected, but it met my needs. The room was very clean, the bed was comfortable and flat screen TV was nice (although no golf channel!). The pool/hot tub area was very nice, although the pool was a little cool. There was also a sauna, workout area, and a nice locker room. Be aware, internet is not free in rooms. This is the right hotel for folks that have an expense allowance from their company.

  • Stayed November 2011, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank MNgolfgal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mpls,mn
Level Contributor
64 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
4 of 5 bubbles Reviewed 28 November 2011

You expect a certain amount of peace and quiet when you stay at a hotel. We you want to feel recharged and relaxed once you hit the road back to the "real" world. At the Minneapolis Marriott Southwest they delivered that atmosphere and more. On a recent one day visit I would observe that it probably was a quiet weekend, in terms of numbers of guests. The parking was plentiful and close to the door. The airy and modern feel of the lobby carried that serene feeling right up to the front desk. We were checked in with speed and were boarding elevators in no time. On a cold and blustery night, the hallway on our floor was freezing as the vents pumped out cold air for some reason.
Once inside the upper floor room, the temps were warm and cozy. The room very clean and tastefully decorated. The temp controls in the room adjusted quietly and precisely for comfort.
The bed was very comfortable and full of pillows. The TV and remote worked in tandem efficiency and were of good quality.
The breakfast buffet was full of the usual choices. The food was mild on taste but consistent in presentation. The service was wonderfully reserved but attentive.
I enjoyed the quiet and comfort of a hotel that was updated and working like how a professional operation should run.

  • Stayed November 2011, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank rickophoto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Okoboji, Iowa
Level Contributor
409 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 155 helpful votes
4 of 5 bubbles Reviewed 24 November 2011

We used to to stay at this hotel on a regular basis for business but it had been several years since we had been here as we had sold our stores. Staying here again was like visiting an old friend. The hotel has been updated nicely with flatscreen tvs in the rooms and a new lobby design which looks similar to the courtyard lobbies but on a larger scale. Due to the location, I consider this primarily a business hotel, so weekends are quiet and that was the case for us. I would highly recommend this hotel as a home base for shopping and dining on the west side of the Twin Cities.

  • Stayed November 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank gopherhiker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Orlando, Florida
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 31 October 2011

The hotel was chosen for me, as it was close to our offices. I generally despise business travel, so I wasn't really in the mood to be there, but the hotel won me over. The beds were very comfortable, and I slept quite soundly - something I rarely do when travelling alone.

I only ate at the restaurant one night, the filet mignon was delicious, although a little small for the price. The french fries were perfect.

If you are travelling for anything other than business, this may not be the place for you, but if you are, you will be hard-pressed to find a much better stay.

  • Stayed October 2011, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank GreatBear63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Minneapolis Marriott Southwest

Property: Minneapolis Marriott Southwest
Address: 5801 Opus Parkway, Minnetonka, MN 55343
Region: United States > Minnesota > Minnetonka
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 9 Hotels in Minnetonka
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Minneapolis Marriott Southwest 3.5*
Number of rooms: 323
Official Description (provided by the hotel):
Experience a re-energized hotel near Minneapolis offering an ideal location, nestled amongst walking paths and perfect for outdoor excursions, yet close to highways and attractions. The Minneapolis Marriott Southwest, a premier hotel in Minnetonka, provides a haven for relaxing and socializing with an open lobby and MI Greatroom, a perfect spot to work or play. When not relaxing in our Greatroom or enjoying the outdoors, feel at home in over 300 spacious hotel rooms and suites, featuring luxurious touches such as plush Revive bedding and 37 inch flat screen TVs. Explore exciting amenities including a health club and heated indoor pool, or enjoy a bite to eat at Blue Birch, featuring eclectic regional cuisine for breakfast, lunch and dinner. With over 14,000 square feet of flexible meeting space, including a scenic outdoor patio, our hotel is the ultimate venue for both large corporate retreats and intimate social gatherings. ... more   less 
Reservation Options:
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Also Known As:
Minneapolis Marriott Southwest Hotel Minnetonka
Marriott Hotel Minnetonka
Marriott Minnetonka
Minnetonka Marriott

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