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Reviews (117)
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Reviewed July 25, 2017

Dayna at the front Desk was very accommodating and helpful. She went out of her way to be helpful in any way she could. Also the housekeeping staff was very helpful and would go the extra mile to accommodate.

Stayed: July 2017, travelled on business
Thank ADH441
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed July 24, 2017 via mobile

When you pull up it's certainly nothing pretty to look at. The characters hanging about are the type you might find in a rougher neighbourhood, the building itself could probably use a little TLC, and whoever planned which rooms should be smoking and which shouldn't be, well let's just say they need to fire that guy. Smoking rooms are scattered all over the place, sometimes even boxing in a non smoking room. BUT I must say, all that set aside, the rooms have been re done recently and it was actually a pretty nice, clean room. Probably would spend a couple bucks extra for something nicer. Next time, but if you're on a budget, this is a great alternative.

Stayed: July 2017, travelled with friends
Thank Josh G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FrontDesk_GM, General Manager at Red Roof Inn Minneapolis Plymouth, responded to this reviewResponded July 26, 2017

Dear Josh,

Thank you for sharing some notes about your experience. We are glad that we could provide you with a well-valued stay. As you said, our rooms have been recently redone and we take pride in giving our guests a clean, comfortable experience. Please accept our apologies if the placement of the smoking rooms was an inconvenience, and we hope that you were able to have a restful and relaxing stay. Allow us another opportunity to impress you on your next trip to the area. We hope to host you again.

Saad - General Manager from the Red Roof Inn Plymouth

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Reviewed July 23, 2017

Took three days of complaining to get the staff to switch our room. We could not take showers because water was cold to less than Luke warm. Hotel staff suggested to run water a half an hour prior to taking shower, which meant get up at 330 am for work. After three days our room was finally switched to a different room which was infested with some type of flies and when I showed them to the staff his answer was well we fumigate every two weeks. The new room also had a fridge that ruined all of our food because it froze everything and lacked any form of a garbage can. I would highly suggest to stay as far away from this motel as possible because you have to chase three different people down to get something as simple as a roll of toilet paper LITERALLY!

  • Stayed: July 2017, travelled on business
    • Value
    • Cleanliness
    • Service
1  Thank u2skelli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FrontDesk_GM, General Manager at Red Roof Inn Minneapolis Plymouth, responded to this reviewResponded July 25, 2017

Thank you for your review. Please accept our apologies for a hotel experience that was unacceptable on many fronts. The service you experienced was not reflective of our mission here, and we will use this as an opportunity to be sure that our guests' perception reflects our reality. The issues that you had with hot water, pests, and amenities will be dealt with. Most importantly, our standard of service will improve. Please consider us for another visit in Minneapolis so that we can demonstrate our true potential for an excellent stay.

Saad - General Manager from the Red Roof Inn Plymouth

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Reviewed July 17, 2017

Nice place to stay. Location was perfect for us. Price was right. The motel doesn't offer a breakfast, which would have been nice. For as large as the property was, it was pretty quiet. Everyone was friendly and seemed willing to help.

Stayed: July 2017, travelled with family
Thank Jan V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FrontDesk_GM, General Manager at Red Roof Inn Minneapolis Plymouth, responded to this reviewResponded July 20, 2017

Dear Jan,
It was our pleasure hosting you at the Red Roof Inn Minneapolis Plymouth. We are happy that our location was perfect for your trip! We know that good value comes from both affordability and quality, which is why our team prides itself on offering clean, spacious, and welcoming accommodations at a great price. We are sorry that our lack of breakfast didn't match your preferences, but we hope that our free coffee got you off to an energized start! Visit us again when you are in town!

Saad - General Manager from the Red Roof Inn Plymouth

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Reviewed July 15, 2017 via mobile

My family stayed in 3 rooms here over night on our way to northern Minnesota. The desk clerk charged all three rooms to the credit card it was held on without telling us because we checked in after 6pm. Then one of our rooms had to be moved because their door appeared kicked in, the phone was smashed and didn't work, and the alarm clocks in all 3 rooms were stuck on some combination of lights. The beds were clean, though. 2 of our 3 rooms had "leftovers" still in the mini fridges, and the carpet had old burn marks in it, and had been ripped up to lay laminate, but was stringy everywhere. The property outside was dirty, bagged trash all arpund, cigarette butts and dog poop everywhere. We're budget hotel people, and are used to no frills and just a bed, shower and roof, but this was pretty disappointing.

Stayed: July 2017, travelled with family
Thank SkidmorePartyof2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FrontDesk_GM, General Manager at Red Roof Inn Minneapolis Plymouth, responded to this reviewResponded July 18, 2017

Thank you for taking the time to share your concerns with us. We strive to make sure our guests enjoy their stay and are saddened to hear that your experience with us was disappointing. Please accept our sincere apology for any aspects of our facility that didn't appear to be well-kept. Although we're glad we were able to reassign one room, we're sorry that your rooms didn't appear to be entirely ready for your arrival. Our housekeeping team will be informed of this in order to ensure the fridge is emptied. It's good to know your beds were clean though. We also intend to speak to our maintenance team regarding the condition of your first room as well as the other issues you noticed outside. Your feedback is appreciated and we'd love a chance to make your next stay a better one.

Saad - General Manager from the Red Roof In Plymouth

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