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“Deceitful”

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The Saint Paul Hotel
Ranked #4 of 16 Hotels in Saint Paul
Certificate of Excellence
GreenLeadersGold level
Reviewed 17 November 2017

We called and negotiated rate of $234. Told them staying 2 nights. When we got the bill the second night was $99 higher. Told by desk clerk thats common with hotels now to increase 2nd night and would not reduce. Hmmm we weren't told that when we called and made reservation. We travel often and has never happened before. Be careful!

Stayed: November 2017, travelled on business
1  Thank Tamara S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brian S, General Manager at The Saint Paul Hotel, responded to this reviewResponded 27 November 2017

Hi Tamara
We looked into your reservation and found that the reservation was made on the 1st of November and you received a confirmation letter with the rates. AAA rate, first night was $234 second was $333, this was for our Executive King Suite. The registration card at check-in also displayed your rates for the suite. Please call me to discuss further. My telephone number is 651-228-3801.
Thank you
Brian

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7 - 13 of 748 reviews

Reviewed 16 November 2017 via mobile

My husband and I enjoyed staying at the hotel for the first 2 days of our honeymoon before flying out. Such a magical hotel with the kindest staff, excellent and comfortable accommodations, incredible food and food presentation. The list continues...Even more special was to also stay at the hotel like my grandparents did on their wedding night 67 years ago (Sept. 9, 1950). Thank you The Saint Paul Hotel, for making the start to our marriage so memorable with such a lovely and classy stay! Regards, ~

Stayed: February 2017, travelled as a couple
Thank B M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brian S, General Manager at The Saint Paul Hotel, responded to this reviewResponded 27 November 2017

Hi newly weds!
Thank you for allowing us to show you our authentic hospitality. Perhaps we will see you in your future anniversary years.
Congratulations on your marriage.
Brian

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Reviewed 14 November 2017

Stayed on the 12th (top) floor, in a small, but adequate room that was very nice and had a view over the city of Saint Paul and Mississippi River. Everything worked well. The service at the Front Desk was fine and professional, but not real personal. The most personal was the house maid who brought us some extra tea upon request.
We did enjoy a nice breakfast in the morning at the M Street Cafe, in the underground level.
We enjoyed their lobby fireplace in the morning for doing some reading.
The one aspect that cheapened the experience for me was what was offered in the room for snacks. It's quite an assortment, but overpriced. Also, when we got our bill under the door in the morning, included was a particular snack item which we did not eat. Somehow there's a sensor that records if you lift it up and even look at it. We did not have to pay for it, but I thought this was cheap. I would prefer that they offer nothing at all, than this system. A hotel like this should put a few free items, like chocolates, on your bed.

  • Stayed: November 2017, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank timpatterson51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brian S, General Manager at The Saint Paul Hotel, responded to this reviewResponded 27 November 2017

Hi Tim
We apologize for the mini bar system error. I will personally look into the sensor in your room and make sure it is operating correctly. We are glad to hear that the rest of your stay was pleasant.
Brian

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Reviewed 11 November 2017 via mobile

We stayed two nights at this lovely old hotel. All the amenities were first class. Our room was a king deluxe and comfortable for the limited time we were actually in the room and not at the wedding.
The facilities for the wedding were wonderful and the food was delicious.
All the service we received from the valet parking, bell hop, door man, servers and front desk were first rate.

Stayed: October 2017, travelled with family
Thank Mary W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brian S, General Manager at The Saint Paul Hotel, responded to this reviewResponded 27 November 2017

Thank you Mary for your wonderful comments. It was our pleasure to make your visit a memorable one.
Brian

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Reviewed 29 October 2017

Another wonderful stay at the Saint Paul Hotel. Was there this week for a short visit and always enjoy this beautiful, historic hotel.

The service is excellent. Rooms are impeccable and the food is outstanding.

It's always a treat to stay here and there is a warmth from the staff that makes me feel so comfortable and welcome.

It's my favorite hotel of anyplace and I highly recommend it.

Room Tip: If you can see the river - it's beautiful!
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  • Stayed: October 2017, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank mjalton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brian S, General Manager at The Saint Paul Hotel, responded to this reviewResponded 30 October 2017

Dear mjalton
Thank you for your return visit. We are happy to read that we again exceeded your expectations. I am very fortunate to come to work each day and work with such a wonderful staff. I will be sure to pass along your comments.
Thank you
Brian

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Reviewed 26 October 2017

Whenever we stay in Minneapolis we always stay at the Saint Paul. What an opportunity to feel like I'm back in the Great Gatsby days. The hotel is maintained perfectly and the service couldn't be better. If you stay at the hotel, make sure to take time to hit the Grill for dinner. If nothing else go to the bar and then hit Pazzaluna for fantastic Italian food. It's right across the street from the hotel and an easy walk. The breakfast at the hotel is outstanding, you couldn't ask for better service. Wow, what a jewel!

G

Room Tip: The view from the rooms at the upper floor are great, nice view
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  • Stayed: October 2017, travelled with family
    • Location
    • Cleanliness
    • Service
Thank Greg271
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brian S, General Manager at The Saint Paul Hotel, responded to this reviewResponded 30 October 2017

Hi Greg
What a fun couple of day's! Looks like you experienced a lot of wonderful food at our restaurants. Thank you for allowing us to serve you.
Brian

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Reviewed 24 October 2017 via mobile

The hotel was STUNNING! services were amazing...valet parking.....helpful staff ! AMAZING ! It felt like we were in Paris or new York with location and how gorgeous & upscale it was ! Our room was super clean and the view was incredible!

Stayed: October 2017, travelled with friends
Thank vanessa B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brian S, General Manager at The Saint Paul Hotel, responded to this reviewResponded 27 November 2017

Hi Vanessa
We are glad that we contributed to your wonderful vacation!
Brian

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Additional Information about The Saint Paul Hotel

Address: 350 Market St, Saint Paul, MN 55102
Region: United States > Minnesota > Saint Paul
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #4 of 16 Hotels in Saint Paul
Price Range: $222 - $443 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Saint Paul Hotel 4*
Number of rooms: 254
Official Description (provided by the hotel):
Consistently ranked among the country's top hotels, with a ranking of 106th Best Hotel in the entire United States by Cond'e Nast Travel Magazine 2011 Readers' Choice Awards, The Saint Paul Hotel continues to provide luxurious accommodations and legendary service to visitors of the Twin Cities. The Saint Paul Hotel is known for its old-world charm and European inspired elegance, and accommodates the most discerning business and leisure travelers every day. Our great location, premier services, style and sophistication make The Saint Paul Hotel one of the Midwest's finest lodging experiences. ... more   less 
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