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“Great service and entertainment .”

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Hollywood Casino & Hotel Gulf Coast
Ranked #2 of 4 Hotels in Bay Saint Louis
Reviewed 4 October 2011

We enjoyed our stay. It was quiet also had a great location. Would stay again,

  • Stayed: October 2011
    • Value
    • Location
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Thank Lgh6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviews (275)
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237 - 243 of 275 reviews

Reviewed 31 August 2011

The week prior to us actually staying at the hotel, we visited the Casino. We're from New Orleans so it's just a short ride. We had a fun time at the Casino and decided that the next weekend, we could actually stay at the hotel and have fun back at the Casino, besides, the hotel looks lovely from front view. When we got to the hotel, the lady at the front desk did not even acknowledge our presence. I had to sarcastically say, "checking in." She still didn't look up and after she finished her phone call, she said "That was another employee on the phone." I have worked in hotels since 2005, I am now a Reservations Manager, so I KNOW that wasn't the correct procedure. We checked in, the room was nothing to brag about. Dim lighting, the toilet seat is so low that when I sat on it, I almost fell; bathtub looks really old and when we ran bath water, the color of the tub made the water look brown. Bottom Line, I am very critical when I comes to where I stay, I want to have to service I give to customers and my employees as well. This hotel is Mediocre AT BEST. I'm sure I could've stayed at Country Inn and had a better time...and FREE BREAKFAST! Oh and there's NO fitness center!!! RIDICULOUS!

  • Stayed: August 2011, travelled with family
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2  Thank chyde85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 August 2011

Husband and I spent one night here, ate at the buffet and played slots and poker at the casino. We had been to the casino before but this was our first visit to the hotel. All staff are very friendly and helpful. The hotel room was top notch, clean, neat, and beds very comfortable; nice flat screen tv; free wireless; heard very little noise from other rooms or hallway. We were there on a Wednesday night but there were quite a few guests. We didn't use the pool, but had a great view of it from our window on the 10th floor and it looked beautiful. We won a little on the slots and had a great time! We'll return for both the casino and the hotel. Thanks to the staff at the hotel, casino, restaurant and grill!

  • Stayed: August 2011, travelled with family
    • Value
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Thank Fgsltw316
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HllywdHotel, Manager at Hollywood Casino & Hotel Gulf Coast, responded to this reviewResponded 10 August 2011

I was so pleased to read your comments! We pride ourselves on offering the best service and having the most knowledgeable and friendliest employees on the Mississippi Gulf Coast. I hope you are able to come back and see us in the very near future!

Warm Regards,
Jennifer Granger
Director of Resort Operations

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Reviewed 31 July 2011

my wife and i used to receive a free room every now and then,but in the last months we have not received any. we usually come about every other month. i still have comp mony left and wonder why no further offers??

  • Stayed: February 2011, travelled as a couple
    • Value
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1  Thank fireman503
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HllywdHotel, Manager at Hollywood Casino & Hotel Gulf Coast, responded to this reviewResponded 10 August 2011

Thank you for your continued patronage to Hollywood Casino Bay St. Louis! All of our offers are based on play, so first of all, please make sure you continue to use your Club Hollywood Card each and every time you play. If you would like to discuss your offers, please feel free to contact me directly and I will be happy to put you in touch with the right person if I am not able to assist you.

Warm Regards,
Jennifer Granger
Director of Resort Operations

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Reviewed 21 June 2011

First of all I went to the front desk to ask for a reservation and I was rudely answered "Do you have a members card" I replied, no this is our first time here, and then was told NO, no rooms left available..I got back in my car (kids are restless from being in their car seats) so I logged on to Hotels.com where I saw earlier that rooms were available and booked a 2 Queen non smoking room. I then went back to the front desk with my confirmation number and waited 15 mins to get a room. Then we got to the room and it was filthy. One bed had gritty sheets, a blanket full of holes, and the grossest of all was a pillowcase that smelled like dirty hair (im a hairstylist, so I know the smell). It was obviously not changed out. The other bedding smelled smoke..so I then took the kids to the pool. The pool cabana was closed and not once was clean towels brought to the storage area. I asked the guy out there and he said he would get some, but didnt happen. Went back that evening and still didnt have any. Not to mention that the pool side by the table and chairs is full of leaves and trash. It was not kept up at all, this morning it was all still the same @ 10 when we left. Next, went to the celebrity grill for a snack. Absolutely not a single high chair in there! So i sat my 1yr old on my lap and then noticed water coming out of the ceiling light fixture. I told the guy working in there, and nothing was done so my husband pulled a chair out under it so people wouldnt slip in fall. Then the grill guy came put a bucket on top of the chair 20 mins later. I can go on and on about my families experience..It is absolutely the worst place I have ever stayed in. We visit the Ms area often and never seen anything like this. I will say the front area is kept up nicely but maybe thats to draw in business since the rest of the area is not up to par. Not worth the money..

  • Stayed: June 2011, travelled with family
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4  Thank tiffroques
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HllywdHotel, Manager at Hollywood Casino & Hotel Gulf Coast, responded to this reviewResponded 23 June 2011

I am so sorry to read of your difficult and challenging stay with us. Please contact me directly so that we can discuss further. I can assure you, what you experienced is most definately not up to the standards of our resort.

Please contact me directly.

Warm Regards,

Jennifer Granger
Director of Resort Operations
(228) 466-8086 (direct)
jennifer.granger@pngaming.com

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Reviewed 10 June 2011

I've been to several hotels in my 27 years of life and this one is also a good one. I' live in Biloxi and decided to host a bachlorette party for the night (received 2 free nights here) and it was painless! I don't know what the negativity about this hotel is but its a nice place. The staff are friendly and the establishment is well kept. The only thing I didn't like is in my regular room, there is no fridge or microwave. You can hear the doors slam down the hall but its a once in a while thing... maybe 1 every couple of hours (but if your sleeping u shouldnt hear it.) I notice it when I'm watching tv.The Epic buffet was GREAT! (also received free coupons for buffet). Ran out of crab and crawfish but its ok! I would definately stay here again! To me, there is not much going on around the community... (night clubs etc... but do able). Again, I would come back!!

  • Stayed: June 2011, travelled with friends
    • Value
    • Sleep Quality
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Thank Bap83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HllywdHotel, Manager at Hollywood Casino & Hotel Gulf Coast, responded to this reviewResponded 14 June 2011

So glad you enjoyed your stay with us! We pride ourselves on offering a quality product. I'm so glad that we exceeded your expectations!

Warm Regards,

Jennifer Granger
Director of Resort Operations
Hollywood Casino Bay St. Louis

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Reviewed 24 April 2011

They have changed their Buffet ,we used to eat there all the time but now it is horrible ! I went to get a chicken legg and blood was actually running out of it.I should have called the health department ! They were also out of some of the items I liked the best.The Restaurant manager was very very Rude, We wont be back as there are too many other good places to eat .The Rooms have stains on the floor and furniture and smell of smoke.. The Casino itself is also filled with smoke ,Smokers everywhere.Non Smokers Beware !

Room Tip: Hardrock has the best Rooms.
  • Stayed: April 2011, travelled as a couple
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6  Thank joeyd57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hollywood Casino & Hotel Gulf Coast

Address: 711 Hollywood Blvd, Bay Saint Louis, MS 39520-1808
Region: United States > Mississippi > Bay Saint Louis
Amenities:
Bar / Lounge Casino and Gambling Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 4 Hotels in Bay Saint Louis
Price Range: $100 - $408 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hollywood Casino & Hotel Gulf Coast 3*
Number of rooms: 291
Official Description (provided by the hotel):
With a stay at Hollywood Casino Gulf Coast in Bay St Louis, you'll be convenient to 100 Men D.B.A. Hall and Bay St. Louis Little Theater. This casino hotel is within close proximity of Historic L and N Train Depot and Saint Stanislaus College. Make yourself at home in one of the 291 air-conditioned guestrooms. Cable television is provided for your entertainment. Bathrooms have complimentary toiletries and hair dryers. Conveniences include desks and coffee/tea makers, and housekeeping is provided daily. While the golfer in the family is out on the course, try one of the other recreational amenities offered, such as a casino, lazy river and outdoor pool. Additional features include complimentary wireless Internet access and gift shops/newsstands. Satisfy your appetite at the hotel's restaurants,serving breakfast, lunch and dinner, or grab a snack at a coffee shop/cafe. Quench your thirst with your favorite drink at a bar/lounge. Featured amenities include complimentary high-speed (wired) Internet access, express check-out, and dry cleaning/laundry services. Event facilities at this hotel consist of conference space and meeting rooms. Free valet parking is available onsite ... more   less 
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Also Known As:
Hollywood Casino Bay St. Louis Hotel Bay Saint Louis
Hollywood Hotel Bay St Louis

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