On occasion the customer service was excellent but overall it was average. The bar staff did a great job of ensuring my drinks were served quickly. The front desk staff did a nice job of getting me checked in and out quickly. The staff at the restaurants needs trained on customer service, but did a good job of food safety. One of the dealers was rude and talked down to three of us at the blackjack table otherwise the rest of the dealers were nice and friendly. The room was decent but a little disappointing to see a sign charging $250 for smoking in the room, yet the throw pillows were covered in cigarette holes. The event staff was great and did a nice job taking care of the hundreds of us in attendance. Lastly was the baggage and valet service. The young lady took my valet and bag tags and told me to wait to the side and she would get me taken care of. 10 minutes later still no bags so I had to find another porter who told me my bags were still in another area and I should follow him to pick them up. Overall, not a bad experience and not a great experience.
- Official Description (provided by the hotel):
- With a stay at Hollywood Casino Gulf Coast in Bay St Louis, you'll be convenient to 100 Men D.B.A. Hall and Bay St. Louis Little Theater. This casino hotel is within close proximity of Historic L and N Train Depot and Saint Stanislaus College. Make yourself at home in one of the 291 air-conditioned guestrooms. Cable television is provided for your entertainment. Bathrooms have complimentary toiletries and hair dryers. Conveniences include desks and coffee/tea makers, and housekeeping is provided daily. While the golfer in the family is out on the course, try one of the other recreational amenities offered, such as a casino, lazy river and outdoor pool. Additional features include complimentary wireless Internet access and gift shops/newsstands. Satisfy your appetite at the hotel's restaurants,serving breakfast, lunch and dinner, or grab a snack at a coffee shop/cafe. Quench your thirst with your favorite drink at a bar/lounge. Featured amenities include complimentary high-speed (wired) Internet access, express check-out, and dry cleaning/laundry services. Event facilities at this hotel consist of conference space and meeting rooms. Free valet parking is available onsite ... more less
- Reservation Options:
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- Also Known As:
- Hollywood Casino Bay St. Louis Hotel Bay Saint Louis
- Hollywood Hotel Bay St Louis