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“Good Times at The King Edward Hotel” 4 of 5 bubbles
Review of Hilton Garden Inn Jackson Downtown

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Hilton Garden Inn Jackson Downtown
Ranked #2 of 41 Hotels in Jackson
Certificate of Excellence
Senatobia, MS
Level Contributor
24 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Good Times at The King Edward Hotel”
4 of 5 bubbles Reviewed 29 March 2012

My family of 5 joined relatives for a Saturday night wedding in Jackson, MS. I think most of the 8th floor housed our wedding group. The staff was very nice and the rooms were clean. The parking staff was quick and pleasant when parking or retrieving our car. The bar tenders were most accommodating and friendly. We only were there for one night but it was a very good experience.

  • Stayed March 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank GPC3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MMAC2010, General Manager at Hilton Garden Inn Jackson Downtown, responded to this review, 24 April 2012
Thanks for sharing your experience with us. We appreciate the feedback and hope you can join us again in the near future for a longer visit. Truly, it was our pleasure to serve you and your family.
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945 reviews from our community

Traveller rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (77)
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English first
Tampa, FL
Level Contributor
67 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
4 of 5 bubbles Reviewed 28 March 2012

We walked through a beautifully decorated lobby late in the evening we were to check in. I was happy to see fresh flowers arrangements and several sets of group seating areas with comfortable chairs and sofas. The front desk staff could not have been more friendly, attentive or organized upon greeting us. The check in process was one of the best and speediest I have ever experienced.

The room was fairly spacious, the beds were very comfortable (firmness of the mattress may be controlled by the patron) and the Herman Miller (I believe) desk chair was incredibly comfortable as well. We had free Wi-fi, which was a nice feature.

We walked to the different venues of interest. There are a lot of neat old buildings in the area which made the strolls that much more interesting. Street parking was limited and metered so we all chose to use the hotel's valet parking. Valet service was prompt and the valets were always very polite.

We stayed at this HGI for three nights and had other rooms for family members. A family member who was participating in the All-State Honor Choir rehersals and concert at Galloway United Methodist Church, stayed at the nearby Marriott. They moved to the HGI for the last night and much preferred it to the Marriott. From my experience with that Marriott I can understand why. The Hilton Garden Inn was much more welcoming.

Wait service during breakfast at the hotel on Friday was almost non-existant. It seemed like they were a bit short staffed but happily enough the food service staff was always timely and responsive. The remaining mornings were somewhat better. The third floor hallway did smell faintly of cigarette smoke though all the rooms are non-smoking.

Throughout our entire stay there, various members of front desk staff were extremely responsive to our requests and made the stay there more enjoyable. If Jackson hosts the All-State Choir event again in the same area, I would be happy to stay at the HGI Downtown again.

  • Stayed March 2012, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank billfisher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MMAC2010, General Manager at Hilton Garden Inn Jackson Downtown, responded to this review, 24 April 2012
Thank you for your kind words..... on the facility, on the staff, on the service and on the food. We are expecting great things from other restorative projects in the downtown area and hope there is more to enjoy on your next visit. Truly, it was our pleasure to serve.
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Memphis
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 21 March 2012

I stayed here on my wedding night. That bed was the most amazing thing I have ever slept on in my entire life! The room was amazing! I wish I could have stayed more than one night! I loved that there was a hairdryer in the room. Things like that make traveling so much easier! The flat screen tv was also a plus. We didn't watch much tv but it was nice seeing it in there! I was on the 8th floor and the view was awesome! I love downtown so much so It was cool to see it from so high up! The breakfast the following morning was also amazing. Fresh made eggs and bacon!

  • Stayed March 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Algf31012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wes S, General Manager at Hilton Garden Inn Jackson Downtown, responded to this review, 11 July 2015
Thank you for your review. We truly appreciate your business and would be honored for you to stay with us in the future. Wes Scrape - General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Baton Rouge, Louisiana
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 20 March 2012

I lived in Jackson for 4 years and had never stepped foot in this hotel, but had always heard great things. I decided to stay here when I returned to Jackson for a visit & was so pleased! The hotel is immaculate, the staff are some of the friendliest I've ever experienced & the room was spacious and comfortable. I would definitely recommend this hotel to anyone. I would say if you're looking for the best bargain, this wouldn't be your top pick (the Cabot Lodge is nice with free parking, free breakfast & free evening drinks), but I don't regret staying here at all! I think it's definitely worth the few extra dollars. You'll feel like royalty.

Room Tip: I heard some rooms can be noisy because of the surrounding train/bus station. I didn't experien...
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  • Stayed March 2012, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank ADLJCS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wes S, General Manager at Hilton Garden Inn Jackson Downtown, responded to this review, 11 July 2015
Thank you for your review. We truly appreciate your business and would be honored for you to stay with us in the future. Wes Scrape - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Carrollton, Texas
Level Contributor
29 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed 8 March 2012

I stayed here overnight and I must say the hotel is awesome!! Updates, flat screens, new carpet, comfy bedding, everything!! I have no complaints about that!!!

As we all know with HGI's the only downside or upside depending on who you are is the adjustable bed. That's usually the reason I pick another hotel over HGI. While we were there no netter how I tried we could not get our king size bed to have the same firmness settings. It was horrible!! I had to get up and go to work and he had to get up to catch a flight. We were so miserable the next morning.

For that reason and that one alone, we decided that the next time we'd go back to Hilton.

Everybody won't have that problem and I had learned how to get their beds just right. It just didn't work for us this time.

  • Stayed February 2012
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Michelle21496
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wes S, General Manager at Hilton Garden Inn Jackson Downtown, responded to this review, 11 July 2015
Thank you for your review. We truly appreciate your business and would be honored for you to stay with us in the future. Wes Scrape - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Montgomery, Alabama
Level Contributor
98 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
4 of 5 bubbles Reviewed 2 March 2012

The hotel is very nice. The lobby is happening with the bar just off of it. Check in was very quick and friendly. The room was standard for HGI with enough room to spread out. Everything was very clean. The work out room in the basement had a nice variety of stuff...little bit more than your standard hotel treadmill and bike. The breakfast buffet is great and the service was excellent. The only real problem is the area around the hotel is pretty run down. My room overlooked a set of abandoned buildings. Once you get to the hotel, you are pretty much stuck there.

  • Stayed February 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank FJOP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MMAC2010, General Manager at Hilton Garden Inn Jackson Downtown, responded to this review, 3 March 2012
Many thanks for sharing your experience with us. We appreciate and enjoy all customer feedback as a critical part to our success. Indeed, the immediate area requires some additional improvements and the downtown development group is working towards just that issue. Jackson is poised for growth and we are indeed happy to be part of its revitalization. Please feel free to contact us prior to your next visit and we'll be happy to share any improvements to the immediate area.

Kind regards,
Marlene Macaluso
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Austin
Level Contributor
67 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 bubbles Reviewed 29 February 2012

I stayed here for a business trip. I booked a king size nonsmoking room. I was given a king-size bed, but it was in a handicapped room so it had a very "hospital" feel to the shower with a fold out bench and a spray nozzle instead of a shower head installed. Not what I wanted in a business hotel stay. There was also a half bath in the room, inexplicably. The hallways reeked of cigarette smoke, and there was an ashtry in my room, even though it was declared a "nonsmoking room." Guess that depends on the day of the week. The bed had a dial for firmness of the mattress which seemed cheap and more like an air mattress than a luxury. The towels had some tangle of someone else's hair (yuk!) from the washing machine. Looking out the window, every single business in the apparently once-quaint street was boarded up. The breakfast was average. The bar downstairs was nice, and the lobby looked nice, but nothing else about my stay made me want to return. Veeeery mediocre at best.

Room Tip: Ask for something NOT handicapped...
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  • Stayed February 2012, travelled on business
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank lmhlite
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MMAC2010, General Manager at Hilton Garden Inn Jackson Downtown, responded to this review, 3 March 2012
Thank you for sharing your experience with us. My apologies for your less than satisfactory visit. I expect you were visiting us during a highly occupied and busy time. It would appear from your comments that you were upgraded to a suite accommodation, thus explaining the half bath, yet it appears to have been on our floor where some rooms do accommodate smoking guests. The suite on this floor is also an accessible suite which indeed does appear to be less homey to some guests. Should you wish to give us another opportunity, please feel free to contact us in advance and make your preferences known so that we may assign accommodations more to your liking. Thank you again for your feedback. Indeed it shall be shared with the entire management team for follow up and improvement.

Kind regards,
Marlene Macaluso
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Jackson Downtown

Property: Hilton Garden Inn Jackson Downtown
Address: 235 West Capitol Street, Jackson, MS 39201 (Formerly King Edward Hotel)
Phone Number:
Region: United States > Mississippi > Jackson
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Jackson
#4 Family Hotel in Jackson
#4 Best Value Hotel in Jackson
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Jackson Downtown 3*
Number of rooms: 233
Official Description (provided by the hotel):
Whether you're attending an important business meeting, visiting historic sites or enjoying a Mississippi vacation, Hilton Garden Inn Jackson Downtown provides all you need to be your best. Rest comfortably in a bed with adjustable firmness or work efficiently at the large desk while seated in an ergonomic chair. All guest rooms and suites provide high-speed internet access, a refrigerator and microwave, so you will have everything you need to prepare for a successful day. At this Downtown Jackson hotel, we take care of life's details so you can focus on being your best while traveling. Review your meeting agenda or plan a day of sightseeing as you enjoy a cooked-to-order breakfast in the King Edward Grille, or savor classic American cuisine and Southern dishes for lunch and dinner. Our 24-hour Business Center and complimentary high-speed internet access enable you to keep in touch with your colleagues and family or take care of work tasks. ... more   less 
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Also Known As:
Hilton Garden Inn Jackson Downtown Hotel Jackson

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