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“Perfect getaway”

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Chateau on the Lake Resort & Spa
Ranked #18 of 140 Hotels in Branson
Certificate of Excellence
Saint Louis, Missouri
Level Contributor
65 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“Perfect getaway”
5 of 5 bubbles Reviewed 13 February 2012

Chateau on the Lake is a beautiful hotel. The hotel staff was very knowledgeable and helpful. The room was beautiful. It was very large with a nice sitting area. Every part of the room was comfortable. The two sinks was very helpful. The room was made up perfectly each day. We went to the Spa Chateau only to use the steam room and whirlpool. It was completely worth the $25. The facility was comfortable and clean. The lounge reminded us of the Peabody in Memphis. It had many comfortable sitting areas, big fireplace and excellent drinks. I would absolutely recommend this hotel for couples and families. Although I traveled with my husband only, the next time we go to Branson we would come back here with our children.

  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cmurray942
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
chateauonthelake, General Manager at Chateau on the Lake Resort & Spa, responded to this review, 15 February 2012
Dear cmurray942:

Thank you for taking the time to review our resort following your most recent stay. We always like to receive feedback from our guests especially when it is good. I am pleased to know that your stay was indeed a comfortable and pleasant one.
Your patronage is very much appreciated and we do look forward to welcoming you and your family back to the Chateau in the not too distant future.

Sincerely,

Stephen Marshall
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

2,235 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (628)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Tulsa, ok
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 bubbles Reviewed 12 February 2012

Lady at check-in was fabulous! The grill breakfast was delicious but our waitress was rude and failed to provide us with drinks. We spoke with management who assigned us another waitress but we didn't go back the next morning. Attitude is everything and McDonald's employees made my morning smoother than the restraunt employees at the Chateau. Housekeeping was impeccable! They did a great job making our room presentable and feel at home! The bed was awful. I would have been better off sleeping on the floor. Cheap mattresses! Final thoughts? We'll be staying at the Hilton next time and canceling our future reservations at the Chateau!

  • Stayed February 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank EllerBabe331
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
chateauonthelake, Manager at Chateau on the Lake Resort & Spa, responded to this review, 13 February 2012
Dear Osage26

As always, we appreciate feedback from our guests and use the information received to improve both our product and service. A preference of a particular product as choice is something we all have, which is a good thing. I will tell you however that rudeness by any of our associates is something that is not tolerated. We pride ourselves in our service reputation that we have earned during the past 14 years of providing exemplary customer service. Other members of our team will be very disappointed that one of their colleagues let them down on this occasion. On their behalf, my apologies for having subjected you to anything less than exceeding your expectations.
I would like to think that this incident was an isolated case. Nevertheless we have put ourselves in a position of having to prove that we are worthy of your business. If given the opportunity again, I have every confidence that we can accomplish it.

Sincerely,

Stephen Marshall
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oklahoma
Level Contributor
28 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 4 February 2012

We spent New Years Eve at the party hosted by the hotel. The music was grand and the party well planned. The later departure time gave us ample time to enjoy the morning breakfast. We will return!

  • Stayed December 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Aviator_and_wife
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
chateauonthelake, General Manager at Chateau on the Lake Resort & Spa, responded to this review, 6 February 2012
Dear Aviator_and_Wife:

It is great to know that you enjoyed our New Years Eve festivities and better still, you plan on returning this year. We look forward to welcoming you back and ringing in the New Year with you, once again.

Sincerely,

Stephen Marshall
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Scotts Valley, California
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 bubbles Reviewed 4 February 2012

The Chateau is a very nice looking hotel. From the outside structural details to the lobby's exquisite decor, the Chateau is one of the nicest looking hotels around. I wish the quality of service, comfort, and value matched the quality of the hotel's overall look. Unfortunately, it doesn't come close. First of all, the beds in the rooms are extremely uncomfortable. The rooms are nice and fairly large, but the beds were horrible. Next, the service is okay, but not great. There was a small crowd in the Sweet Shoppe for breakfast and it seemed that the employees were completely unprepared to serve customers. The food in the Sweet Shoppe is way overpriced. For example, a small box of cereal is $5 and a regular cup of coffee $3.50. There are no microwaves in the rooms, so it's difficult to bring food to make in your room. In addition, the service at the front desk is good, but not great. The people who check you in are accommodating, but not friendly. As far as the amenities go, the pool is nice and the hot tub is large. The fitness center is okay, but very small.

Overall, this hotel is gorgeous, but way overpriced. The location is okay depending on what you're looking for. It is secluded which is great if you want that. It's a good 10-15 minutes to the main drag in Branson and about 25 min (could be longer with traffic) to Branson Landing.

Room Tip: Ask for a room with a lake view and as high up as possible.
See more room tips
  • Stayed February 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ryanpmoore24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
chateauonthelake, General Manager at Chateau on the Lake Resort & Spa, responded to this review, 6 February 2012
Dear Ryanpmoore24:

We certainly do appreciate your feedback and as always, we use the information received as either a training tool to improve our service levels or after careful consideration, to improve our product. I know that plush pillow top mattresses’ are for many, in today's world a mattress of choice. This will be something we will consider when our present mattresses are scheduled to be replaced.

I would have to agree with you that the Chateau is indeed a beautiful place and of course I am bias. As I tell my associates over and over again. It is the associates that will make the Chateau or any business for that matter, a great place.

Regards,

Stephen Marshall
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 1 February 2012

Our suite was so nice! The view from the balcony was beautiful. The staff was very helpful. My only disappointment is that in January almost EVERYTHING in Branson is closed for the season. If you go, want until March.

  • Stayed January 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank welovedancing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
chateauonthelake, General Manager at Chateau on the Lake Resort & Spa, responded to this review, 3 February 2012
Dear WeLove Dancing:

Thank you for taking the time in writing a review, it is very much appreciated. We are pleased to know that your stay was a pleasant one and we do look forward to welcoming you back to the Chateau in the not too distant future.

Sincerely,

Stephen Marshall.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
38 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed 30 January 2012

We took advantage of a recent Groupon discount opportunity to stay at the Chateau on the Lake during the off-peak season. This is a fantastic way to experience a resort without the costs or hassles you can incur during the peak season. This hotel is modeled somewhat after the Embassy Suites hotel chain with an open atrium in the center of the hotel, and the rooms are positioned around the atrium. The suites in the hotel are even laid out somewhat the same, but the furnishings and finishes are of a higher caliber, and the bedding is plush. But that's where the comparison ends. This hotel boasts a beautiful and large "Library/bar" room with a wrap-around bar and a flagstone fireplace. Drinks are a bit pricy, but the ambience is wonderful.

The spa is even more impressive, with two separate and large relaxation areas (one for men, one for women), requisite saunas and dressing facilities, and a complete line of treatments. The "co-ed" area that contains the whirlpool is a bit small, but it's private, and there is access to a secluded outdoor area as well. The spa doesn't offer too much in the way of food or beverages, but there are a few interesting choices if you choose to stay there for any length of time. Treatments are on the pricey side, but the staff seems to know their stuff.

There is a theater in the bottom of the hotel that provides nightly movies (when it's not reserved for a private party), and in indoor pool for visitors who don't use the spa facilities. There's also a small workout room - but warning, absolutely NO children 16 or younger are allowed in the workout room, under any conditionsl.

Staff was courteous and helpful. We had no trouble with check in or check out.

All in all, a good value for the price we paid. Not sure we can afford this hotel during peak season though.

  • Stayed January 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Poissonoeuf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
chateauonthelake, General Manager at Chateau on the Lake Resort & Spa, responded to this review, 1 February 2012
Dear Poissonoeuf:

As always we welcome and appreciate feedback from our guests, as the information becomes a valuable tool for us to use to improve our services and product.

I am pleased to know that your stay with us was a pleasant one and we do look forward to the opportunity of being of service to you and your family in the future.

Sincerely,

Stephen Marshall
Vice President & General Manager
Chateau on the Lake Resort & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Conway, Arkansas
Level Contributor
57 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 bubbles Reviewed 7 January 2012

This was our first trip to the hotel. The rooms were very nice and clean. We stayed for a few days during the Christmas season and it was beautifully decorated. The restaurants were a little pricey but the 'Sweet Shop' was reasonable priced....and had GREAT carrot cake!!! We were given a lake side room on the eight floor and the view of Tablerock lake was super. This is a 'Pet Friendly' hotel (which I didn't know about until we arrived there) Pets were allowed on the 3rd floor only. No problems in this area.

  • Stayed December 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank JCretired
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
chateauonthelake, General Manager at Chateau on the Lake Resort & Spa, responded to this review, 9 January 2012
Dear JCretired:

I look forward to the day when I am able to retire and do a little traveling myself.

Thank you for taking the time to write a review, it is indeed very much appreciated. As we all know or should know, the best form of advertising is by personal recommendation.

We value your business and we look forward to welcoming you back to the Chateau, in the not too distant future.

Regards,

Stephen Marshall
Vice President & General Manager
Chateau on the Lake Resort & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Chateau on the Lake Resort & Spa

Property: Chateau on the Lake Resort & Spa
Address: 415 North State Highway 265, Branson, MO 65616-8954
Phone Number:
Region: United States > Missouri > Branson
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Top resorts Hotel in Branson
#14 Business Hotel in Branson
#29 Family Hotel in Branson
#31 Romantic Hotel in Branson
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Chateau on the Lake Resort & Spa 4*
Number of rooms: 301
Official Description (provided by the hotel):
Chateau on the Lake Resort and Spa,Branson's only AAA Four Diamond resort and spa. Nestled in the Ozark Mountains over-looking the pristine waters of Table Rock Lake, yet only a short distance from nearby theaters, shopping, attractions and golf courses. One of the features of the resort is its 10 story atrium lobby complete with cascading waterfalls,lush plants and foliage. All guestrooms have hand finished textures walls in warm tones, comfortable Perfect Sleeper mattresses, down comforters, 37" flat screen TVs, Wi-Fi. Most of our guestrooms have balconies with lakefront, lakeview or moutain view exposure. Our award winning restaurant the Chateau Grille, has great food, great service and breath taking views of Table Rock Lake. Our #Sunday Brunch is Branson's best. ... more   less 
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Also Known As:
Chateau On The Lake Resort And Spa
Chateau On The Lake Hotel Branson
Chateau Lake

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