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Chateau on the Lake Resort & Spa
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Reviews (2,879)
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Reviewed February 12, 2012

Lady at check-in was fabulous! The grill breakfast was delicious but our waitress was rude and failed to provide us with drinks. We spoke with management who assigned us another waitress but we didn't go back the next morning. Attitude is everything and McDonald's employees made my morning smoother than the restraunt employees at the Chateau. Housekeeping was impeccable! They did a great job making our room presentable and feel at home! The bed was awful. I would have been better off sleeping on the floor. Cheap mattresses! Final thoughts? We'll be staying at the Hilton next time and canceling our future reservations at the Chateau!

  • Stayed: February 2012
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2  Thank EllerBabe331
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
chateauonthelake, Manager at Chateau on the Lake Resort & Spa, responded to this reviewResponded February 13, 2012

Dear Osage26

As always, we appreciate feedback from our guests and use the information received to improve both our product and service. A preference of a particular product as choice is something we all have, which is a good thing. I will tell you however that rudeness by any of our associates is something that is not tolerated. We pride ourselves in our service reputation that we have earned during the past 14 years of providing exemplary customer service. Other members of our team will be very disappointed that one of their colleagues let them down on this occasion. On their behalf, my apologies for having subjected you to anything less than exceeding your expectations.
I would like to think that this incident was an isolated case. Nevertheless we have put ourselves in a position of having to prove that we are worthy of your business. If given the opportunity again, I have every confidence that we can accomplish it.

Sincerely,

Stephen Marshall

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed February 4, 2012

We spent New Years Eve at the party hosted by the hotel. The music was grand and the party well planned. The later departure time gave us ample time to enjoy the morning breakfast. We will return!

  • Stayed: December 2011
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Thank Aviator_and_wife
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
chateauonthelake, General Manager at Chateau on the Lake Resort & Spa, responded to this reviewResponded February 6, 2012

Dear Aviator_and_Wife:

It is great to know that you enjoyed our New Years Eve festivities and better still, you plan on returning this year. We look forward to welcoming you back and ringing in the New Year with you, once again.

Sincerely,

Stephen Marshall

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Reviewed February 4, 2012

The Chateau is a very nice looking hotel. From the outside structural details to the lobby's exquisite decor, the Chateau is one of the nicest looking hotels around. I wish the quality of service, comfort, and value matched the quality of the hotel's overall look. Unfortunately, it doesn't come close. First of all, the beds in the rooms are extremely uncomfortable. The rooms are nice and fairly large, but the beds were horrible. Next, the service is okay, but not great. There was a small crowd in the Sweet Shoppe for breakfast and it seemed that the employees were completely unprepared to serve customers. The food in the Sweet Shoppe is way overpriced. For example, a small box of cereal is $5 and a regular cup of coffee $3.50. There are no microwaves in the rooms, so it's difficult to bring food to make in your room. In addition, the service at the front desk is good, but not great. The people who check you in are accommodating, but not friendly. As far as the amenities go, the pool is nice and the hot tub is large. The fitness center is okay, but very small.

Overall, this hotel is gorgeous, but way overpriced. The location is okay depending on what you're looking for. It is secluded which is great if you want that. It's a good 10-15 minutes to the main drag in Branson and about 25 min (could be longer with traffic) to Branson Landing.

Room Tip: Ask for a room with a lake view and as high up as possible.
  • Stayed: February 2012, travelled on business
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1  Thank ryanpmoore24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
chateauonthelake, General Manager at Chateau on the Lake Resort & Spa, responded to this reviewResponded February 6, 2012

Dear Ryanpmoore24:

We certainly do appreciate your feedback and as always, we use the information received as either a training tool to improve our service levels or after careful consideration, to improve our product. I know that plush pillow top mattresses’ are for many, in today's world a mattress of choice. This will be something we will consider when our present mattresses are scheduled to be replaced.

I would have to agree with you that the Chateau is indeed a beautiful place and of course I am bias. As I tell my associates over and over again. It is the associates that will make the Chateau or any business for that matter, a great place.

Regards,

Stephen Marshall

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Reviewed February 1, 2012

Our suite was so nice! The view from the balcony was beautiful. The staff was very helpful. My only disappointment is that in January almost EVERYTHING in Branson is closed for the season. If you go, want until March.

  • Stayed: January 2012
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1  Thank welovedancing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
chateauonthelake, General Manager at Chateau on the Lake Resort & Spa, responded to this reviewResponded February 3, 2012

Dear WeLove Dancing:

Thank you for taking the time in writing a review, it is very much appreciated. We are pleased to know that your stay was a pleasant one and we do look forward to welcoming you back to the Chateau in the not too distant future.

Sincerely,

Stephen Marshall.

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Reviewed January 30, 2012

We took advantage of a recent Groupon discount opportunity to stay at the Chateau on the Lake during the off-peak season. This is a fantastic way to experience a resort without the costs or hassles you can incur during the peak season. This hotel is modeled somewhat after the Embassy Suites hotel chain with an open atrium in the center of the hotel, and the rooms are positioned around the atrium. The suites in the hotel are even laid out somewhat the same, but the furnishings and finishes are of a higher caliber, and the bedding is plush. But that's where the comparison ends. This hotel boasts a beautiful and large "Library/bar" room with a wrap-around bar and a flagstone fireplace. Drinks are a bit pricy, but the ambience is wonderful.

The spa is even more impressive, with two separate and large relaxation areas (one for men, one for women), requisite saunas and dressing facilities, and a complete line of treatments. The "co-ed" area that contains the whirlpool is a bit small, but it's private, and there is access to a secluded outdoor area as well. The spa doesn't offer too much in the way of food or beverages, but there are a few interesting choices if you choose to stay there for any length of time. Treatments are on the pricey side, but the staff seems to know their stuff.

There is a theater in the bottom of the hotel that provides nightly movies (when it's not reserved for a private party), and in indoor pool for visitors who don't use the spa facilities. There's also a small workout room - but warning, absolutely NO children 16 or younger are allowed in the workout room, under any conditionsl.

Staff was courteous and helpful. We had no trouble with check in or check out.

All in all, a good value for the price we paid. Not sure we can afford this hotel during peak season though.

  • Stayed: January 2012, travelled with family
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Thank Poissonoeuf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
chateauonthelake, General Manager at Chateau on the Lake Resort & Spa, responded to this reviewResponded February 1, 2012

Dear Poissonoeuf:

As always we welcome and appreciate feedback from our guests, as the information becomes a valuable tool for us to use to improve our services and product.

I am pleased to know that your stay with us was a pleasant one and we do look forward to the opportunity of being of service to you and your family in the future.

Sincerely,

Stephen Marshall
Vice President & General Manager
Chateau on the Lake Resort & Spa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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