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Chateau on the Lake Resort & Spa
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Reviews (2,832)
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2,614 - 2,619 of 2,833 reviews
Reviewed 25 February 2012

Im a very sucessful local Doctor and we went for a dance competition. We went to the yuppy restaurant to get a couple drinks and appetizer food cause we had just ate. Margaret, the host suggested that people like us should sit in the bar to drink and that it didnt open for another 50 minutes. Nice!!!

  • Stayed: February 2012
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7  Thank Brianwurst
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
chateauonthelake, General Manager at Chateau on the Lake Resort & Spa, responded to this reviewResponded 27 February 2012

Dear Brianwurst:

I can assure you and those who may read your review that the culture at this hotel is not and will not be one with a superiority complex. Guest service training is of high importance and our associates know it. I would like to think that it was not the intention of our hostess to come across in the fashion that she did. This will be addressed accordingly. Please accept my apologies on by half of her and all of us here at the Chateau and despite our shortcomings on this occasion, I trust we will be given a second opportunity to redeem ourselves.

Sincerely,

Stephen Marshall.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 February 2012

My husband and I just stayed at this hotel over this past weekend (Feb 2012). The hotel was very clean, and the beds comfortable. We stayed in a lake view suite, and the additional space was well worth it. The view from our room was spectacular. We had dinner in the Atrium next to a spectacular waterfall. The food was great. The only negative was the tub had a slow running drain (minor). The hotel location is well off the beat and path of busy Branson.

Room Tip: You must get a lake view room, and request a suite!!!!!
  • Stayed: February 2012, travelled as a couple
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Thank Margaret612
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
chateauonthelake, General Manager at Chateau on the Lake Resort & Spa, responded to this reviewResponded 23 February 2012

Dear Margaret612:

It was our pleasure having you as our guests and delighted to know that your stay with us was a pleasant one. We certainly do appreciate the "shout out" by taking the time to write a review.
We look forward to the opportunity of welcoming you back to the Chateau in the not too distant future.

Regards,

Stephen Marshall

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 February 2012

Stay the weekend of Feb 10th and got great rates. Has a small movie theatre and grear indoor whirlpool and pool which we had all to ourselves. Spent the day at the spa and it was quite grand. The restaurant has lovely views and the food good!

  • Stayed: February 2012, travelled with family
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Thank onmylist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
chateauonthelake, General Manager at Chateau on the Lake Resort & Spa, responded to this reviewResponded 23 February 2012

Dear onmylist:
I love travelers like you, for when they write a review, it is succinct and to the point. It was our pleasure having you as our guest and we look forward to welcoming you back in the not too distant future,

Regards,

Stephen Marshall

PS
Please keep us on your list :)

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 February 2012

Chateau on the Lake is a beautiful hotel. The hotel staff was very knowledgeable and helpful. The room was beautiful. It was very large with a nice sitting area. Every part of the room was comfortable. The two sinks was very helpful. The room was made up perfectly each day. We went to the Spa Chateau only to use the steam room and whirlpool. It was completely worth the $25. The facility was comfortable and clean. The lounge reminded us of the Peabody in Memphis. It had many comfortable sitting areas, big fireplace and excellent drinks. I would absolutely recommend this hotel for couples and families. Although I traveled with my husband only, the next time we go to Branson we would come back here with our children.

  • Stayed: February 2012, travelled as a couple
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Thank cmurray942
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
chateauonthelake, General Manager at Chateau on the Lake Resort & Spa, responded to this reviewResponded 15 February 2012

Dear cmurray942:

Thank you for taking the time to review our resort following your most recent stay. We always like to receive feedback from our guests especially when it is good. I am pleased to know that your stay was indeed a comfortable and pleasant one.
Your patronage is very much appreciated and we do look forward to welcoming you and your family back to the Chateau in the not too distant future.

Sincerely,

Stephen Marshall

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Reviewed 12 February 2012

Lady at check-in was fabulous! The grill breakfast was delicious but our waitress was rude and failed to provide us with drinks. We spoke with management who assigned us another waitress but we didn't go back the next morning. Attitude is everything and McDonald's employees made my morning smoother than the restraunt employees at the Chateau. Housekeeping was impeccable! They did a great job making our room presentable and feel at home! The bed was awful. I would have been better off sleeping on the floor. Cheap mattresses! Final thoughts? We'll be staying at the Hilton next time and canceling our future reservations at the Chateau!

  • Stayed: February 2012
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2  Thank EllerBabe331
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
chateauonthelake, Manager at Chateau on the Lake Resort & Spa, responded to this reviewResponded 13 February 2012

Dear Osage26

As always, we appreciate feedback from our guests and use the information received to improve both our product and service. A preference of a particular product as choice is something we all have, which is a good thing. I will tell you however that rudeness by any of our associates is something that is not tolerated. We pride ourselves in our service reputation that we have earned during the past 14 years of providing exemplary customer service. Other members of our team will be very disappointed that one of their colleagues let them down on this occasion. On their behalf, my apologies for having subjected you to anything less than exceeding your expectations.
I would like to think that this incident was an isolated case. Nevertheless we have put ourselves in a position of having to prove that we are worthy of your business. If given the opportunity again, I have every confidence that we can accomplish it.

Sincerely,

Stephen Marshall

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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