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“Very nice experience”

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Residence Inn Branson
Ranked #88 of 133 Hotels in Branson
Reviewed 12 January 2012

Stayed here and enjoyed the peace and quiet in my comfortable room. Nice breakfast each morning. No complaints at all. Everything was clean and comfortable. Beds a little hard, but then it's a hotel. :-) Staff friendly and helpful.

  • Stayed: January 2012, travelled solo
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Thank r s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ribranson2, Manager at Residence Inn Branson, responded to this reviewResponded 27 February 2012

Thank you very much for your review. We value all of our guests and hope to provide service so memorable.

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239 - 245 of 298 reviews

Reviewed 2 January 2012

Room was smaller than expected for a 1 bedroom. Tried to pay to upgrade to a 2 bedroom but was told general manager doesn't allow that if you are using points. Hmmm.. Ok. Guess we will take the 1 bedroom. Room felt very dated, although it was mostly clean. There were 2 carpet stains and I also saw the moldy corners that other reviewers have mentioned. The bed was really not comfortable at all. Seemed like there was no padding on top of the mattress. The sofa bed was really old looking; some of the springs on the bottom were showing thru the material. Can't comment on breakfast went out instead.

On the bright side, the pool and hot tub were in good shape and the fire pit was a nice item to have available. As I mentioned, we were using a free night certificate, but if I had paid the amount listed on the website I would have not been happy. There are much better places for pretty much the same price.

  • Stayed: December 2011, travelled with family
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1  Thank zimaaaaah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ribranson2, Manager at Residence Inn Branson, responded to this reviewResponded 27 February 2012

Thank you for choosing the Residence Inn Branson and we truly apologize for not meeting your expectations. We are always striving to meet our guests needs and appreciate you for letting us know when and where we have challenges. Your comments have been noted and will be used to make improvements. We hope you give us another opportunity in the future to provide quality service and amenities.

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Reviewed 30 December 2011

I and my family have stayed here 3 times. We love Branson during Christmas, but have also visited in the fall.

This hotel features one & two bedroom suites, more like a small apartment. I am a Marriott Platinum member and travel a lot for business (usually 100+ nights a year at Marriott nationally) and I would rate this as average, but not bad.

The last stay the rooms were showing a little ear and tear, but I am sure we are getting close to the typical nationwide renovation that Marriott requires.

The staff are friendly and breakfast is typical. Centrally located and easy access to all of the shows.

Room Tip: high floor corner rooms are best
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  • Stayed: August 2011, travelled with family
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3  Thank Carl_Shea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 November 2011

This hotel was so clean and helpful. The staff were all so nice and just an overall experience. Great breakfast burritos in the mornings. The fireplace was a great bonus and so was the outside fire-pit (it is on a timer which is by the door).

  • Stayed: November 2011, travelled with family
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Thank bittingerdenise
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ribranson, Manager at Residence Inn Branson, responded to this reviewResponded 30 November 2011

Thank you for choosing the Residence Inn Branson and for your review. We truly appreciate your response and value your opinion. We enjoyed having you stay with us and look forward to seeing you in the future.

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Reviewed 15 November 2011

I had read some less-than-flattering reviews re: Residence Inn-Branson. We had an excellent experience!! We traveled to Branson, celebrating 35th Wedding Anniversary. I had planned this trip for at least 6 months, & everything had to be perfect. Our 2nd floor, 1 bedroom suite was immaculate & spacious. Bed was great,shower was heavenly, and dressing area was roomy, and breakfast was very good(I had 3 different hot breakfasts during our stay. Personnel throughout the hotel were attentive, pleasant, and dedicated to serving all guests. We saw or experienced NOTHING anyone could consider negative. IT WAS GREAT!!!

  • Stayed: November 2011, travelled as a couple
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Thank nativetexan01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ribranson, Manager at Residence Inn Branson, responded to this reviewResponded 16 November 2011

Thank you for letting the Residence Inn be a part of your 35th anniversary. We are honored to be your chosen location. We truly appreciate your review. Your kind words have been shared with our staff. It is a morale booster in our continual quest to provide great customer service. We look forward to seeing you on your next trip to Branson.

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Reviewed 13 November 2011

Residence Inn by Marriot claims to be non-smoking. But, when you come in the doors they leave the ash trays right outside and you get to move through three or four smokers and try to hold your breath while you get the card to open the door. Other than this problem I have with all Marriotts, the hotel was really clean, right off Route 76. Nice receptionist and easy check in and out. Bed was not very good and the fan in the bathroom was too loud.

  • Stayed: November 2011, travelled as a couple
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Thank JimK761
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ribranson, Manager at Residence Inn Branson, responded to this reviewResponded 16 November 2011

Thank you for your observations. We are a non smoking hotel and we are continually trying to find the best answer to meet all of our guests needs. Your concern is a work in progress. With your feedback, we can learn what we need to improve upon to provide better service for our valued guest. Thank you!!

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Reviewed 1 November 2011

We travel a lot, and stay at Residence Inn as often as possible. We stayed five nights in Branson. This hotel has some good points. Our room was very clean upon arrival. Since we had our two granddaughters with us, we did not use the housekeeping service every day, but the housekeeping ladies always very nicely provided the towels and other items we needed. The pool was warm and clean, as was the spa. The snacks served on weekday evenings were tasty.
Now for the bad....The breakfast served at this Residence Inn was the worst we have ever had at any hotel chain. After the second morning, we started buying fresh pastries from a local Panera Bread and not even bothering with the slop that was being served. The elevators reek of smoke and do need to be cleaned up. One evening there was a group of young people around the fire pit that I'm fairly sure were not staying at the hotel. That was a little disconcerting. The beds are fairly hard and small.
I have never had to give a Residence Inn just an average rating, but this one is just that. We will continue to stay at RI's, just not this one.

  • Stayed: October 2011, travelled with family
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2  Thank kac1eac2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ribranson, Manager at Residence Inn Branson, responded to this reviewResponded 16 November 2011

Thank you for your review. We truly appreciate detailed feedback. It gives us an opportunity to see through the guests eyes on what we are successful at and what we need to improve on. We have discussed your concerns with the staff and are looking to see what we can change or improve. On your next visit to Branson we hope you will give us another chance to show you quality customer service.

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Additional Information about Residence Inn Branson

Address: 280 S Wildwood Dr, Branson, MO 65616-3822
Region: United States > Missouri > Branson
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #88 of 133 Hotels in Branson
Price Range: $131 - $296 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn Branson 3*
Number of rooms: 84
Official Description (provided by the hotel):
We are an all suite hotel located in the heart of Branson. Our suites include full kitchens and separate living and dining areas, they have 50% more room than your standard hotel room. We offer a complimentary full hot breakfast buffet daily, and our RI Mix social Monday-Wednesday evenings. Amenities include an indoor pool and whirlpool, fitness center, and an outdoor courtyard area with a sport court, fire pit, and a BBQ grill. ... more   less 
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Also Known As:
Residence Inn Branson Hotel Branson
Branson Residence Inn

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