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SpringHill Suites by Mrriott St. Louis Brentwood
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Reviews (258)
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223 - 228 of 258 reviews
Reviewed 3 August 2011

We stayed here for two nights as Marriott Elite members, on points. The hotel itself is a nice property, clean and although it is not newer, it has been kept up well. The breakfast was good, there was a staff member constantly monitoring and cleaning the area both mornings when we were there. The pool looked small, but we didn't use it as we were busy and really only used the hotel to sleep & eat breakfast, then we were out again. We had an issue our first night with the people on the floor above us. Around midnight we were awakened with running, jumping, slamming of drawers/doors, and just general noise. This continued quite some time. My husband made a call to the front desk, they said they would take care of it, but it continued on for several hours. Needless to say we got very little sleep that night. The following morning the front desk clerk assured us that the people above us would be checking out, and she comped our Marriott account with a free night. She also left a message for us when we returned later that day to let us know the people above us had indeed checked out, just to reassure us. I was very impressed with her (didn't get her name), as she seemed to remember us and what room we were in, from the minute we checked in.

This hotel isn't fantastic, but we wouldn't hesitate to stay here again. It was very convenient to use if you want to take the Metro, as it's about 1/2 mile from the Metro stop (there's a free parkade right beside the Metro terminal, and security was there even late at night). The area seems quite safe, the location is easy to get to and convenient to downtown/interstates.

I would recommend to friends without a doubt.

  • Stayed: August 2011, travelled with family
    • Value
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Thank Sandinmypants
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 August 2011

My wife and I and another couple stayed here over the weekend. Came to St. Louis to see the Cubs and Cardinals baseball game. This property is an excellent model of what a hotel should be. The customer service was great and the rooms were spacious and well layed out. There are a number of restaurants within walking distance. Easy access to Metrolink trains and expressways....thanks for a great weekend.

  • Stayed: July 2011, travelled as a couple
    • Value
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Thank blownoffcourse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 July 2011

We picked this hotel because we had 5 in our family didn't want to have to get two rooms. We got a queen suite and had plenty of room. The room was nice and clean. Breakfast was very good also. The staff was very helpful and provided a list of chain and local restaurants. There is a Walmart, Sam's, McDonald's, Olive Garden, and Red Lobster closeby. The parking lot entrance is very cramped since it is shared with two restaurants and an apartment, but there is a shared parking garage next door so we didn't have trouble finding a parking place. There were a couple of negatives. The pool is extremely tiny and looks dirty. They cleaned our room the first day, but on the second day they only stopped and asked if we needed any towels. I would stay there again.

  • Stayed: July 2011, travelled with family
    • Value
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2  Thank Craig_Family5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 July 2011

At first glance SpringHill Suites St. Louis Brentwood (SHS) seems seedier than the three star status it claims, sandwiched as it is between a condominium development and a couple of restaurants. Trying to get through the narrow parking lot when trucks are delivering to the restaurants can be a challenge. Cigarette butts in front of the place and dirty welcome mats over the (also dirty) lobby floor did not impress; hallway vacuuming is not a priority. While the common areas could have used more attention, however, the room was consistently clean.

One’s sense that the place appears to be prematurely worn-out is likely due to the number of kids staying here. My impression over a week is the place caters more to traveling families than business clients. However, if used for a short business trip it does provide a place that is as quiet for sleeping as most other branded hotels.

Check-in was easy and the staff was unfailingly polite througout the week.

SHS is about one mile from I170, I64 and US40; 12 miles to the airport; and less than a mile from the Metro. It is about 10 miles from downtown St. Louis in a St. Louis County bedroom community. It is across the street from a shopping center boasting a Super Wal-Mart, other big box stores and the attendant fried fare chain restaurants that are the bane of frequent business travelers’ waists. Parking is free in an adjacent tower that is reasonably lit at night. There is no security on site but the place is less than a mile from the Brentwood PD; there seemed to be no particular concern about crime here and using common sense would serve you well.

The SHS fitness center is very well-equipped with True machines: three treadmills, an elliptical and a recumbent bike. The elliptical would benefit from a service call based on the squeaking and lose feel of the treads, but you will get a good workout. Each device has a mounted personal TV, and they all worked. Two benches and a set of upscale dumbbells complete the facility. If you swim for fitness you will find the pool is too small and dirty. However, SHS has an agreement with a local gym less than a mile away, where you can swim and use other fitness equipment.

The restaurant is an open area in front of the desk in the Marriott bistro style. Breakfast is free 6-9:30 and is the standard mediocre heated fare one finds at most mid-tier branded hotels. Get there before the kids and it will be reasonably clean and stocked. Vacationing guests tend to homestead at the too-few tables, so you may have to share space with strangers. Alternatively, there are plenty of decent restaurants in the area. There is always coffee in the food area.

The room is large enough for comfort and is reasonably well appointed with a work station and sectional sofa in the sitting room. It was satisfactorily clean on check-in and the housekeepers did a good job of cleaning all surfaces the week I was there. Temperature control is centralized to the sitting room, and the room remained comfortable during my trip, even when the daytime temperature was around 100. A single HD TV serves both rooms moderately well, and provides basic cable and the main HBO channel. Internet is free (wired or wireless) and I experienced no service interruptions during my visit.

If you plan to use the suite to conduct meetings or other business activities, note there is no door between the sleeping area and the sitting room. The king bed was firm throughout with clean sheets and there were no indicators of bedbugs or other vermin. Note to hotel designers: we have many electrical devices and often use our cell phones for alarms. It would be nice to have an outlet accessible from the bed. Except for one desk lamp, all lighting is by ceiling lamp and the illumination is bright to the point of unsettlingly harsh. The absence of table or floor lamps might be another nod to the family nature of the place: fewer things to knock over and break. The refrigerator is much too small for a “suite hotel,” but will hold a few healthy eating alternatives. A microwave is provided. The bathroom boasts a walk-in shower and a toilet, with a sink outside but in an alcove not readily visible from the sitting room. All of the plumbing drained well.

  • Stayed: July 2011, travelled on business
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3  Thank AMysteriousTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 July 2011

This hotel is not a good value in my opinion. Save $50 per night and go to a lower end chain (or pay up $30 to get a true htel suite.

This hotel is very "family" friendly so prepare for a lot of kids. This hotel cuts corners wherever it can. Sink outside of the Shower/bath room and thus over carpet. No fan in the bathroom. Poor lighting. One TV which was positioned such that the view from the sitting room or bedroom was far from optimal. No restaurant or room service (though there is a great restaurant called "Tastes" within easy walking distance). Too, I like a firm matress but the

I give this hotel 2 stars only because it was clean and there was a 24 hour shop on the pemise.

  • Stayed: July 2011, travelled as a couple
    • Value
    • Sleep Quality
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Thank Rathmullan57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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