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Reviewed April 17, 2018

This trip was very relaxing. The lobby, breakfast and evening drinks/food was great. The staff was very nice and helpful. If I return to Saint Louis, the Hilton Saint Louis airport location would definitely be one of the choices .

Date of stay: April 2018
  • Trip type: Travelled with friends
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Review collected in partnership with Embassy Suites Hotels
Thank IngramSisters
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jim W, General Manager at Embassy Suites by Hilton St. Louis Airport, responded to this reviewResponded April 19, 2018

Thank you so much for the positive comments regarding your most recent "girls trip" to St. Louis. We are so pleased the team was helpful and you enjoyed our food and beverage amenities. We hope to see yo again soon.

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Reviewed April 15, 2018

There was no special greeting for being a HH member. The bartender Erica was awesome! Checkout agent was cold & disengaging. The chef at breakfast had to go to the ladies room when I approached for an omelet and the breakfast bar was cold when my husband went down to eat around 8:15 am. Hilton can do better.

Date of stay: April 2018
  • Trip type: Travelled with family
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Review collected in partnership with Embassy Suites Hotels
Thank Chevonne F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jim W, General Manager at Embassy Suites by Hilton St. Louis Airport, responded to this reviewResponded April 17, 2018

Thank you so much for taking the time to review our hotel and acknowledge our bartender. We are so sorry for the other issues you encountered with our service and team. It is only with candid feedback that we can continuously improve. We are working everyday to do better and hope you remain loyal to the Hilton family of hotels.

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Reviewed April 9, 2018

Always enjoy staying at Embassy Suites. You get a lot for the money: free parking, complimentary breakfast, two room suites, and more. Compared to other hotels in this area, this was the best overall for the money.

Date of stay: April 2018
  • Trip type: Travelled on business
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Review collected in partnership with Embassy Suites Hotels
Thank Cindy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jim W, General Manager at Embassy Suites by Hilton St. Louis Airport, responded to this reviewResponded April 15, 2018

Thank you so much for the kind comments on our amenity package and value you received on your recent stay. We look forward to seeing you again in the near future.

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Reviewed April 8, 2018

Great location to Saint Louis International airport... great Embassy Suites amenities, can't beat the made to order breakfast... great, friendly staff. Great overall experience... I would definitely come back.

Date of stay: April 2018
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Embassy Suites Hotels
Thank James D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jim W, General Manager at Embassy Suites by Hilton St. Louis Airport, responded to this reviewResponded April 15, 2018

Thank you so much for excellent review of our Embassy Suites St. Louis Airport. We are so pleased to have earned your loyalty on future trips to our city. Have a great Spring season.

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Reviewed April 7, 2018

Everything was nice and the rooms/hotel were very clean. The desk staff was not helpful when the rate they charged me was different than that on the Internet when I booked. They just shrugged it off and said to call the manager on Monday.

Date of stay: April 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
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    • Rooms
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Review collected in partnership with Embassy Suites Hotels
Thank mbholden9101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John-HiltonHelp, on behalf of management at Embassy Suites by Hilton St. Louis Airport, responded to this reviewResponded April 14, 2018

Dear mbholden9101,

Thank you for taking the time to share feedback on your recent stay with us. We’re very sorry to hear you experienced an undesirable level of customer service regarding your room rate and appreciate you alerting us to this issue. We will address this with our staff and hope you will give us the opportunity to make it right if you return to our area in the future.

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