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All reviews the indoor outdoor pool lodge theme log cabin feel hunting lodge car show hot tub waffle house yogurt biscuits and gravy the entire staff meeting room great place to stay free breakfast staff was very friendly long drive front desk staff exercise room
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Reviewed December 29, 2016

Every staff member we saw and/or spoke with was calm and hospitable despite the busy weekend, which was impacted by an unexpected ice storm. The front desk staff was particularly accommodating, not only to our party but to everyone we saw/heard them interact with. The room was clean and comfortable. The breakfast was excellent!

  • Stayed: December 2016, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank Sunshine1229
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed December 28, 2016

I hate to complain but my issues do not rely on the hotel being short staffed during a winter storm. I understand how that happens and they actually performed quite well during that period for the most part. Prior to the storm: The room was a suite and very large with relatively comfortable furniture and a nice small kitchenette. The first day we did not receive housekeeping service, the second day we did not receive housekeeping service even after asking the supervisor if she could have someone swing by the room. The water pressure in the shower was very poor and we actually could not get warm during our showers the flow was so low and the mattress (room 309 I think) was worn out and very soft and saggy and gave me a backache. We asked the evening front desk agent ($5 tip) if he could have some extra meeting room chairs brought to the room the next day as we were entertaining family members that had come to the graduation. The chairs never arrived so we asked the daytime agent (no tip) and the chairs were delivered right on schedule. The elevator is behind the bedroom wall and woke us up innumerous times as it is very loud and ran all night and early morning as you expect one to do in a busy hotel. During the storm: The breakfast stayed stocked and the GM worked the desk and was amazingly calm. I did not bring up the service issues because I know the business and what he was going though. We stayed in the pub area as the streets were unsafe that Friday night. They had frozen pizzas as their only offering. I don't know if that is normal or not but we ate those for dinner. The bartender was very unfriendly and almost made it impossible to get drinks at times. He was offered help by other team-oriented team members but he was bent on having a bad night. The night auditor, however, was very pleasant and helpful that Monday at 4am as I left for the airport.

  • Stayed: December 2016, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank CharlottehotelGM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mikayla S, Guest Relations Manager at Stoney Creek Hotel & Conference Center - Columbia, responded to this reviewResponded December 29, 2016

CharolettehotelGM,
We do appreciate the feedback you have provided us with. It was a very busy weekend with the storm, but that does not excuse the issues you ran into. We will be following up with our staff to be sure things are being followed through effectively, especially guests requests. We strive on providing each of our guests with exceptionally great customer service and it sounds like we fell below par on this. We do hope you enjoyed the accommodations and had a restful sleep. If you are in the area again and choose to stay, we look forward to the opportunity to provide you with a more hospitable experience.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed December 20, 2016

We went here for a weekend and booked a jacuzzi suite. The room was very clean, staff friendly and facility was rustic and charming. They had a great hot breakfast and good workout facility with new equipment. The pool and hot tub were large and unique as it was a half indoor half outdoor pool.
Brandon K. The general manager there was phenomenal. I have never received customer service like that anywhere else. We will definitely be staying there again and recommending the facility to others!

  • Stayed: December 2016, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank IowaCruisers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mikayla S, Guest Relations Manager at Stoney Creek Hotel & Conference Center - Columbia, responded to this reviewResponded December 22, 2016

IowaCruisers,
Thank you for the review! We are glad you enjoyed our amenities and our brand of service! We have a great team that loves to serve our guests! We appreciate the recommendation to others and look forward to your next visit!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed December 17, 2016

Got stranded in Columbia during an ice storm. Found a room at Stoney Creek. I believe I got the last room. Staff very nice and accommodating. Quiet room, although the hotel was full. Clean, well appointed and comfortable.Opened complimentary breakfast an hour early because of stranded travelers.

  • Stayed: December 2016, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank Joe S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mikayla S, Guest Relations Manager at Stoney Creek Hotel & Conference Center - Columbia, responded to this reviewResponded December 18, 2016

Joe,
We are glad we could accommodate you during the storm! It's great to hear you enjoyed our brand of service and had a good night's rest as well! Our staff does a great job at making sure everyone has everything they need to make their stay great! We hope to be your host again when your travels bring you through the area!

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Reviewed December 14, 2016

Everything at the Stoney Creek Hotel was wonderful! From the front office staff to the housekeepers! The hotel was beautifully decorated for the holidays and the breakfast was amazing! Our room was spacious and had a Jacuzzi tub.

  • Stayed: December 2016, travelled with family
    • Value
    • Location
    • Service
Thank missouritraveler2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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