We stayed in this hotel on June 8th and I also had a problem checking in an hour before the posted time of 3pm. I think it is normal for most travellers to arrive early at their destination. It is extremely rare for a hotel to turn someone away but this is what happened and they didn't even do it with a smile. The front desk crew was bad tempered and unfriendly.
I have to admit that I wasn't the only one looking for an early check-in since at least a dozen people were also waiting around the lobby and front entrance for their rooms. Make me wonder if they have enough cleaning staff or maybe it is bad management.
Other than this complaint, the property is very good. But first impressions are everything in business because it makes patrons write reviews like this.
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- Also Known As:
- Quality Inn And Suites
- Quality Hotel Hannibal
- Quality Inn Hannibal
- Hannibal Quality Inn