This is a review of the restaurant, not the hotel.
First of all, the nice things: this restaurant is on a deck above the beach, where you can watch beautiful sunsets and people walking on the beach. There's a nice breeze. The wait staff is great; very friendly and helpful.
However, we were not wild about the food. It seems like they were trying to hard to be innovative and just ended up with weird stuff. The cocktails had odd mixes of ingredients; we all ordered cocktails and we didn't like any of them. Next time I'd just get wine. My daughter is the only one who got a good dinner--she ordered the fish. The shrimp/pineapple dinner was small like an appetizer and the salad was crusted with salt. I like salt, but that was crazy!
My son got the worst thing--the octopus. He's an adventurous eater but this was too much. The tentacles were ok, not flavorful but ok. The head (which I wish just wasn't there anyway) was raw and cold inside. It was fairly disgusting.
All the food was just too strange.
If I went there again, it would be nice to just sit in the comfortable chairs and drink some wine and watch the sun set--for that it would be great!

I am extremely disappointed with my experience at this hotel. When a medical emergency arose, resulting in the cancellation of my trip, I reached out for assistance and was met with complete unaccommodation. Every employee I spoke to seemed to have a different set of policies, rules, and procedures regarding refunds, and none were willing to provide clear or consistent information. Rather than showing empathy or making an effort to collaborate on a solution, the staff seemed more interested in following rigid protocols than assisting a guest in need.

I understand policies are in place for a reason, but in situations involving emergency surgery, a bit of flexibility and compassion goes a long way. Sadly, I received none of that here. I would not recommend this hotel to anyone who values customer service or expects a degree of understanding in difficult circumstances.

Such a lovely, comforting, and relaxing resort. I only want to stay here when coming to Sayulita. The entire staff made us feel so welcome! I just want to say a huge thank you to Natalia, Andy, Fernanda, Khalil and Andres at the restaurant. They really made our experience memorable, and we genuinely looked forward to seeing them for breakfast, lunch, or dinner. I miss seeing them honestly! The view while sitting at the restaurant was always incredible, and access to the beach is just a short walk down by the pool. The food and drinks at the restaurant were amazing and delicious. We don't drink alcohol but they had mocktails! HIGHLY recommend the summer dream, its delicious! The resort is impeccably clean, and the pool is relaxing and once you're in, there is no coming out. The water slide is also really fun! I highly recommend staying at La Puesta.