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“New Years Eve Stay”

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Hilton President Kansas City
Ranked #12 of 111 Hotels in Kansas City
Certificate of Excellence
GreenLeadersSilver level
Reviewed 7 January 2018

This is a beautiful hotel. The room was a bit cold and it was really really cold in K.C. on New Years. Had to ask twice to get some extra sheets and blankets. Overall though I love this hotel, the onsite Drum Room, and the restaurant is adequate.The location to Power and Light and The Sprint Center is unbeatable.

  • Stayed: January 2018, travelled with family
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Thank nemahavalleyhvac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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18 - 24 of 1,182 reviews

Reviewed 5 January 2018

We were in KC to attend the wedding of the daughter of good friends. The hotel happened to be across the street from the wedding reception location. Our room, on the mezzanine level, was extremely convenient for getting to the lobby, meeting with our friends in a comfortable location, and getting to the breakfast buffet and classic bar The Drum Room. I recommend this hotel highly.

  • Stayed: December 2017, travelled with friends
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Review collected in partnership with Hilton Hotels & Resorts
Thank ThomasAndrewJackson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 January 2018

when my husband and i checked in, they a) did not have any rooms ready and then b) put us into someone else's room (had someone else's champagne service). that problem was resolved, but then the room we were put into did not have a fridge...? ultimately it turned out okay but was not what i was expecting from the Hilton President KC.

  • Stayed: December 2017, travelled as a couple
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Review collected in partnership with Hilton Hotels & Resorts
Thank mrosem2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
philipstrnad, General Manager at Hilton President Kansas City, responded to this reviewResponded 5 January 2018

Thank you for taking the time to share your thoughts about your visit. I am truly sorry there were some service and delivery issues. We certainly will take time to review your comments and take corrective action.
Thanks again for your time and candid feedback.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 December 2017

Stunning hotel straight out of the 1920s. Extremely comfortable guest rooms, and friendly service. Providence (restaurant on-site) and Drum Room (lounge on-site) made it so we didn't have to venture out at all during our stay. Fabulous food and cocktails. Can't wait to stay here again.

  • Stayed: December 2017, travelled as a couple
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Review collected in partnership with Hilton Hotels & Resorts
Thank lisamG8074FC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 December 2017

I recently had a business trip to KC and stayed at the Hilton President. The hotel combined historical qualities of the building with CLEAN & modern amenities. The lobby and bar area were very nice. The rooms were exceptionally clean. What made my trip especially good was the staff, in particular Thomas in Housekeeping. When I checked out of the hotel I accidentally left a set of wireless / Bluetooth headphones charging in the room. It was not till 2 hr. later at the airport that I realized it. I called the hotel and was connected to housekeeping voicemail where I left a detailed message. Although it took a few weeks to get them back I am happy to say I have them and I am thankful to Thomas and his staff for returning them to me. Thanks!

  • Stayed: November 2017, travelled on business
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Thank Francis H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 December 2017

Good location, but almost no amenities and not great for the price. We had a room with poor maintenance, they messed up one couples reservation that was made the same time as the other. Room service messed up our order and brought one set of utensils and one drink for two meals. No amenities to speak of.

  • Stayed: December 2017, travelled as a couple
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Review collected in partnership with Hilton Hotels & Resorts
Thank Tiffany F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
philipstrnad, General Manager at Hilton President Kansas City, responded to this reviewResponded 9 January 2018

Thanks for sending some notes about your visit. My apologies for the service failures.
We do appreciate you bringing these issues to our attention. Thanks again for your time and feedback.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 December 2017

This a beautiful hotel with great amenities, and in a great location. Unfortunately it seems as though they're relying on these facts alone to bring in business. Rooms were clean, comfortable, and quiet; the bar in the lobby was fun; and the hotel is right in the heart of downtown, easily accessed from the highway. That said, we had a number of issues on what was a very important weekend for us and our families. The initial problem we had was that we (the couple getting married) booked two rooms for the whole weekend. Upon checkin, only one was available, for an unexplained reason. They booked us a new room, allegedly for two nights, but on Saturday morning we were locked out of the second room because the hotel attendant had booked the wrong dates. They fixed it, so not a huge deal, but not something we wanted to deal with on our wedding day. The biggest issue though was that we reserved the hotel shuttle to transport our guests and family, many of whom are older and don't drive, to our wedding ceremony. We had a contract for this service, that we paid plenty for. Somehow the hotel double-booked the shuttle and a separate wedding party got to use it, leaving our family scrambling to get to the ceremony - for which they were late and we were stressing over. The hotel gave us our money back, and brushed it off as though that was acceptable. It was absurd. The least they could do was give us our money back, there was no chance we would have honored that payment. Meanwhile our guests were left with that poor experience from a hotel that bills itself as a luxury hotel. Bottom line, if you're just in town for work this hotel will be fine for you, but if you are planning to utilize it for large groups and hoping to enjoy its various services, I'd suggest you take your business elsewhere. Surely other groups have had fine experiences, but these were mistakes that are totally avoidable.

  • Stayed: December 2017, travelled as a couple
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Review collected in partnership with Hilton Hotels & Resorts
Thank Caleb J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
philipstrnad, General Manager at Hilton President Kansas City, responded to this reviewResponded 9 January 2018

Thanks for taking a moment to share your candid thoughts about your visit, and specifically the issues your wedding group encountered. We are truly sorry you were faced with these issues during your wedding event. We have discussed this with our team and we are trying to make course corrections related to our shuttle service. Again our apologies for the issues during your visit.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton President Kansas City

Address: 1329 Baltimore Ave, Kansas City, MO 64105
Phone Number:
Region: United States > Missouri > Kansas City
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#1 Green Hotel in Kansas City
#7 Luxury Hotel in Kansas City
#11 Romantic Hotel in Kansas City
#16 Business Hotel in Kansas City
Price Range: $294 - $473 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton President Kansas City 4*
Number of rooms: 213
Official Description (provided by the hotel):
AAA Four Diamond award winning hotel, and the only hotel in the new Power and Light entertainment district. The hotel was originally opened in 1927, closed for many years. Re-opened in 2005 after a 45 million dollar renovation. This stunning hotel is truly one of Kansas City's grand hotels. ... more   less 
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Also Known As:
Hilton President Kansas City Hotel Kansas City
Hilton Hotel Kansas City
Hilton Kansas City
Kansas City Hilton

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