My hubby and I booked a package for services and were looking forward to relaxing a full day at the spa. We made a day of it-services and lunch. When we were greeted, we were given the instructions on lockers and slippers, and shown the common areas of the spa. It is nicely decorated, and offers fresh fruit, water and tea in several stations throughout. The locker room has the sauna and steam room, along with changing rooms, showers, bathrooms, and all amenities (hair dryer, toner, hair spray..etc). There are robes in your locker and you are given a key. We each took advantage of the sauna, steam room, whirlpool, and meditation room in between our services. The staff was helpful and friendly, the services were good, and it was overall relaxing.
For as many things we loved about it, there were a couple of things that I feel could be addressed. One of them was the up-sell at the start of a service. However, I will say that the staff was not pushy in getting you to do the upgrade, but you couldn't escape them telling you about it.
The second thing would be the courtesy of guests towards each other in regards to being loud. The spa has a meditation room (which is not really a room, but rather a space where you can go and lay down, read, and relax that is not completely enclosed) and it is right across from the whirlpool. The spa has an open concept layout. Several guests where in the whirlpool and speaking very loudly while we were trying to relax in between services. After about 5 minutes of loud conversation, I noticed not one staff person said a word to them. I did make the comment to the front desk and then someone went to address it. I appreciated that they took care of it quickly, but I noticed that the staff was also very loud when showing guests around and talking about services. Overall, people tend to keep the conversation quiet, and although the spa has a sign posted to "please respect other guests with the noise level", the sign is not posted in a very prominent spot. It might be a good idea if the front staff when you check in reminds you to please be aware of how loud you can be, and have the staff enforce that in their interactions as well. Despite this minor issue, we had a wonderful time and look forward to returning!