The Staff is very friendly and go out of their way to help with anything you may need. The room was clean and comfortable. Overall the Motel is well maintained but if you do have any issues they will go out their way to correct them.
The Staff is very friendly and go out of their way to help with anything you may need. The room was clean and comfortable. Overall the Motel is well maintained but if you do have any issues they will go out their way to correct them.
The rooms are newly renovated and the customer service is outstanding! We stay here annually for a Club meeting and the management has really improved the appearance and their service. We didn't use the breakfast service but it was a very nice continental breakfast from what our friends told us. We also feel very safe when we stay there. Excellent!
Thank you so much for your kind words. I will share this with my staff. They are great people who
try very hard to make everyone's stay as comfortable and welcoming as possible.
After a full day of driving, the Richmond area was good place to stop for the night. It’s a beautiful area and we prefer to drive in daylight hours so we don’t miss the scenery. This Super 8 was clean and restful. The lobby was cheery and nicely decorated for Christmas. Check-in was fast and clerk friendly. We ate supper at the Taco Bell/KFC right across the parking lot. The beds and pillows were comfy and water pressure great. The only issue we had was with the bedside lamps; the outlet plug-in was loose. But we informed manager when we checked out; she welcomed the feedback. Included breakfast was cold cereal, toast, fruit, muffins, juice, and coffee.
During check in the clerk either did not hear my request for AAA or AARP discount but it was handled begrudgingly by the check out clerk. The room was very nice except the area behind the night stand needed a thorough cleaning. Access from the highway to the motel was a bit confusing.
We apologize for the situation with your AAA discount! I will make sure the area by nightstand is cleaned immediately!
Hope you will come see us again soon!
Employees are in general friendly. Sometimes after a long drive we expect them to be overly courteous. On the same token after a long day the tired employees would like a smile and a thank you for being here for us attitude. Housekeepers were truly nice and kind.
You are so right on the fact that your expect our staff to be overly courteous!!!
I apologize if we were not!
Thank you for your kind words!
We had a very pleasant stay the only problem that I really saw was that there was water running out on the sidewalk from an air-conditioning unit and there wasn’t any gluten-free cold cereal for breakfast but other than that I’m giving it excellent stay
Thank You for your review.
Hope you will and stay with us again soon!