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All reviews small kitchen full kitchen whole foods living room st louis free shuttle free dinner fitness center king suite hotel is located washington university evening reception convenient location easy access indoor pool gallery cvs
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Reviewed September 25, 2011

Assistant Manager was very rude along with her staff!
She knew the reason for the rental but didnt inform us about about any policy about the hotel! They threatening to kick us out even after we quiet down! My family and I was very displease with the service and we will not be returning ever again!

  • Stayed: September 2011, travelled with family
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1  Thank Tasha T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
homewoodstlouis, Manager at Homewood Suites St. Louis - Galleria, responded to this reviewResponded September 27, 2011

Dear Tasha T,

Thank you for taking the time to share your feedback about our hotel. We apologize for the inconvenience caused during your stay. Because travel is very important, we try hard to make sure all our guests have a rewarding experience at Homewood Suites. The next time you are in St. Louis, we would love to have you come back.

Michelle N. Bright

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 23, 2011

Our family came to St. Louis to celebrate my father-in-law's 80th birthday. We chose a Homewood Suites because of our good experiences with this hotel chain in other cities, because of the 2-room suites they provide (our families brought children that were easily accommodated in the living space, leaving the bedroom private for the parents), and because of the central location in the city. It is not an especially beautiful location, but it is across the street from a large mall with a theater, the Galleria, which made some shopping and eating convenient. We were not disappointed. The staff went out of their way to meet our needs, even making sure that our disabled parents had an accessible room, though they were fully booked. Every staff member we met was helpful, kind, courteous, and professional. Each morning, for example, they had our parents sit and they went to the breakfast buffet to get them whatever they requested. The rooms and the hotel in general were immaculately clean, and the rooms were quiet, even being next to a highway. The included hot breakfast was well prepared and offered a large variety of items. The suites included a full kitchen with a microwave and refrigerator, so we could prepare snacks, and store our meal leftovers for later. Overall, this was a very nice experience, and we will keep staying in Homewood Suites when we travel.

Room Tip: The higher floors have a slightly better view.
  • Stayed: September 2011, travelled with family
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Thank erickjd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed September 15, 2011

Tried to get help from an front desk clerk, Shantay and she was determined to make the morning miserable. No smile, no hello... just gong through the ropes. Other employees were nice, however, this one person pushed me to make other arrangements for myself, board members of my company and friends and family. Apparently, she is not a morning person.

Never understood why companies put bad attitudes at the front desk.

Room Tip: Stay somewhere else. The Ritz is right down the road.
  • Stayed: September 2011, travelled with friends
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1  Thank Joey N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
homewoodstlouis, Manager at Homewood Suites St. Louis - Galleria, responded to this reviewResponded September 23, 2011

I appreciate your review and apologize for the poor customer service during your stay. Your satisfaction is very important to us and we are always looking for ways to improve upon our service to ensure our guests have a rewarding stay. I will take your feedback and address these issues with our staff. The next time you are in the area, we welcome you for a second opportunity to demonstrate the level of service we are known for and that you deserve. Thank you again for your comments.

Michelle N. Bright

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Reviewed September 13, 2011

We decided to stay at this hotel for a couple of reasons. First was the recommendation from Washington University and second was the large two bedroom suites that were available. We usually rent properties for our vacations to give us space to spread out but decided for this shorter trip to stay at a hotel. I am so glad I made the decision to stay at this hotel. This was one of the best customer service experiences I have had with hotels. Everyone was very friendly as well as helpful. It was nice to have the free breakfasts and dinners. While it may not have been gourmet food it worked for our family and it was FREE! We were within a short driving distance to many of the sights that the city had to offer - Washington University, Forest Park, Zoo, Arch, Ballpark, etc. It was nice after a day of much walking to come back and relax at the hotel and not feel like we were on top of each other.

  • Stayed: August 2011, travelled with family
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Thank MissyLZIllinois
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed September 11, 2011

Staff were super friendly at check in...it was nice to have a pleasant conversation and a warm cookie. The suite was really ideal, with complementary microwave popcorn in the room, full kitchen amenities with dishes and utensils. Although we requested a king bed, we were given two queens instead. The staff offered another room, but since we requested a room next to a friend's room we opted not to move.

Although the website indicated a parking fee, the lot was actually free, though there was a fee based parking garage next to that lot. The included breakfast was very good, but because it was so busy, many items were running low.

The hotel is only two years old, so it is very clean, modern and well maintained. It is located just a block away from some excellent restaraunts and the Galleria mall. The free shuttle runs until 11:00pm, and we rode it to the Science Center. The driver was extremely courteous and professional.

Overall, this is a great hotel and fantastic location.

Room Tip: Our friend's room was not ready when she arrived (at 3:00 pm), so she couldn't check in until 5:30
  • Stayed: September 2011, travelled as a couple
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Thank kempland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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