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Best Western Plus The Charles Hotel
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Reviews (657)
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302
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15
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All reviewsfront deskbasstexas roadhouseroom was cleanstay there againwithin walking distancevery nice hotelindoor pooleasy accesshot breakfasta great place to staystaff was friendlyst louisfree breakfastwafflesameristar casinohistoric district
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7 - 12 of 658 reviews
Reviewed 2 weeks ago

So popular they need more elevators! and rightfully so, very pleasant , quiet at night, exceptional provided breakfast! others were good, this location for us was great! comfortable queen beds not full size masquerading to make the room look larger.

  • Stayed: March 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank danfamily2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Greeley R, General Manager at Best Western Plus The Charles Hotel, responded to this reviewResponded 1 week ago

Dear Valued Guest - Thank you for taking the time to share your experience with us. We're very happy to hear that you enjoyed your stay. Thank you again for your visit and your review, and we look forward to welcoming you back again. Sincerely, Greeley Rodriguez General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 weeks ago

Hotel staff was amazing; this hotel goes above and beyond to ensure stay is great. Hot breakfast with several choices. Indoor pool nice bonus. Location is easy to find and close to shops and restaurants!

  • Stayed: March 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Catt2209
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Greeley R, General Manager at Best Western Plus The Charles Hotel, responded to this reviewResponded 2 weeks ago

Dear Valued Guest, Thank you for providing feedback about your recent experience at the Best Western Plus-The Charles Hotel. I am glad you found our staff to be friendly and hospitable. Our most important goal is to make our guests feel welcomed and comfortable. We hope you stay with us again soon! Yours in Hospitality, Greeley J. Rodriguez General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 weeks ago via mobile

This is a very nice hotel. The room was very clean, pool was warm and clean also, and the breakfast was by far the best I've seen (tons of items). The staff is beyond friendly and curtious! The front desk attendant, El-Chan, was professional, friendly, and very helpful.

Stayed: March 2018, travelled with family
Thank angelaswalls
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Greeley R, General Manager at Best Western Plus The Charles Hotel, responded to this reviewResponded 2 weeks ago

Hi Angela, and thank you for your glowing review. We are thrilled that you had a fantastic time staying with us and that El-Chan was so attentive to your needs. We will definitely share your kind comments with our hotel leadership. Thank you again for sharing your experience with us, and we look forward to hosting you again in the future. Sincerely, Greeley Rodriguez General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 weeks ago

Found a great deal on Priceline or should I say it found me. Name Your own price - otherwise, I wouldn't have booked this hotel. Not a bad hotel, but other better 3 stars in the area. Hotel is located really close to restaurants and entertainment. The hotel itself was average. Free breakfast. Free popcorn. Free coffee. Free infused water. Heated indoor pool. Rooms were just average. Room did include a fridge and microwave. The staff was excellent.

  • Stayed: March 2018, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank TBrattonDesigns
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Greeley R, General Manager at Best Western Plus The Charles Hotel, responded to this reviewResponded 2 weeks ago

Dear Valued Guest, Thank you for providing such detailed feedback about your recent experience at the Best Western Plus-The Charles Hotel. I am glad you found our staff to be friendly and hospitable. Our most important goal is to make our guests feel welcomed and comfortable. We hope you stay with us again soon! Yours in Hospitality, Greeley J. Rodriguez General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 weeks ago

I stayed at the Best Western Plus The Charles Hotel for five nights in March when we were visiting the area with family for spring break. There were pros and cons, as there are with most hotels, but overall I'd definitely recommend it to families travelling in the area.

The pros are especially the people--the hotel staff are wonderful. The front desk staff were so helpful with restaurant recommendations and in accommodating any need for us. The shuttle drivers were so friendly and fun, as well as reliable. The breakfast room staff really got to know us and chatted with our kids each morning. Even at check out, when we reported a few minor issues in the rooms, the general manager was so apologetic and sincere--he even generously credited us an additional 500 points to our rewards accounts for our troubles.

Another pro is the location--it's right off the highway and conveniently located near a gas station, a few stores like Aldi's, which made it really easy to run in if we needed something. It's also a very short drive from downtown Historic St. Charles, where we went for dinner almost every night.

Just a few cons--we did have some minor problems in our rooms, although honestly nothing that made me contact the front desk before checkout--in my room the toilet was really tricky to get to flush and my refrigerator kept freezing everything in it, despite being on the lowest setting. Also, the water pressure in the shower wasn't great. My brother and his family had one of the suites on the 8th floor and it was incredibly spacious--enough room in the bedroom for a twin size air mattress in the corner for one of the kids! However, they also had trouble with their refrigerator freezing things, which is kind of tough when travelling with kids for a week. It was nice to have the suite living room for the kids to play and have some space, but our only complaint there was that for as big as that suite living room was, the furniture was very sparse--not even enough seating for the whole family.

One final thing I will mention, and it's just a personal preference, but I was really disappointed that the hotel had no environmentally friendly practices--no recycle bins in the rooms or in the breakfast area. Again, may not bother most people, but I felt guilty every time I dropped a soda can into the garbage. It seems that recycle bins have become much more commonplace in recent years, but this hotel didn't have them.

Again, the cons were minor issues that we made work and the friendly, helpful staff more than made up for it!

  • Stayed: March 2018, travelled with family
    • Value
    • Cleanliness
    • Service
Thank Tinker2004
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Greeley R, General Manager at Best Western Plus The Charles Hotel, responded to this reviewResponded 2 weeks ago

Dear Valued Guest, Thank you for providing such detailed feedback about your recent experience at the Best Western Plus-The Charles Hotel. I am glad you found our staff to be friendly and hospitable. Our most important goal is to make our guests feel welcomed and comfortable. We hope you stay with us again soon! Yours in Hospitality, Greeley J. Rodriguez General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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