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“Great Customer Service” 5 of 5 bubbles
Review of Crowne Plaza Hotel St. Louis Downtown

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Crowne Plaza Hotel St. Louis Downtown
Ranked #99 of 119 Hotels in Saint Louis
Lake Forest, Illinois
1 review
“Great Customer Service”
5 of 5 bubbles Reviewed 8 March 2012

I have been meaning to write this review for weeks but time has slipped away.

I stayed at this property on my last business trip to St. Louis and wanted to mention that the Front Desk Associate was great. My reservation was lost but he was able to get me a room with a wonderful view of the St. Louis Arch.

The staff was more than professional. Thank you again.

  • Stayed February 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Gina F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
revman2112, Guest Relations Manager at Crowne Plaza Hotel St. Louis Downtown, responded to this review, 11 March 2012
The entire team will be so pleased to hear you enjoyed your recent stay.
Thank you for sharing your kind words about our front office associates.
Thank you for choosing the Crowne Plaza St Louis Downtown.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,405 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (333)
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English first
Ft Branch
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 4 March 2012

WE stay at this hotel over the Weekend for Super Cross. We go into our room after checking in. We go up to our room to check and make sure everything is ok. We go to fold out the pull out couch where our friends are sleeping to found out to found MOUSE CRAP on the bed. So we go and call front desk to tell them our room had mouse crap and was a long drawn out event. They switch our rooms to another floor. Once again we go and check to make sure the room clean and we pull out the couch again. There is somebodies clothes and trash on the fold out bed.......... SO we call down again this time to talk to a manager and the front desk to come up and check this out. They send house keeping manager instead. He cleans up trash and clothes and walks out. He was friendly, but he doesnt spray the bed down or anything. REALLY COME ON. SO once again we had to call a manager. They never show up.They send the house keeping manager again. He finally cleans the bed. He say"call the front desk to get comps for the two dirty rooms" We call the front desk and they get Shittty about the comps. I think to myself if you did you job maybe it wouldnt be this way. Its to out dates heat in rooms are broke. the shower leaked everywhere. It just not worth the price. I'm just like you. I just want to sleep in a clean room and fill like it not gross. This place needs a serious over haul. the Hyatt across the street stay there if you have a choice.

  • Stayed March 2012, travelled with friends
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Mark S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
revman2112, Guest Relations Manager at Crowne Plaza Hotel St. Louis Downtown, responded to this review, 8 March 2012
On behalf of the entire team, please accept my sincerest apologies for any inconvenience you may have experienced during your stay. Our goal is to exceed every guest's expectations. I am so sorry our team failed to do so during your recent stay.
I have shared your comments with our Executive Housekeeper, Chief Engineer and Front Office Manager so they may address your concerns and prevent this type of experience from reoccuring.
Thank you for sharing your experiences during your recent stay. Your comments contribute to our improvement.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hibbing, Minnesota
1 review
5 of 5 bubbles Reviewed 23 February 2012

As a priority club member the stay was excellent. view, work out area, breakfast on the 29th floor. It started with a exceptional check in young man (Erin). He was over the top helpful and i wanted you to know that. He is a young person going somewhere in life. i hope he is recognized for his efforts.

  • Stayed February 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Dana429
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
revman2112, Guest Relations Manager at Crowne Plaza Hotel St. Louis Downtown, responded to this review, 26 February 2012
Thank you for sharing your experiences at our property during your recent stay. The team will be pleased to hear you enjoyed your accommodations and the hotel facilities.
We will be sure to post your comments in an area where the entire team can see them so they can thank Erin for his outstanding customer service.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Alton
1 review
5 of 5 bubbles Reviewed 17 February 2012

I feel bad for taking so long to write this review, but I feel like I have to compliment a gentleman at the Front Desk who went above and beyond to make sure we had a great stay. His name is Erin, and, after I told him it was my birthday, he upgraded us to a Suite and gave us free frink coupons and breakfast coupons. That small act has paid dividends already, as anytime we go to St. Louis we will stay at this hotel. I am also a worker at a hotel and his friendliness and professionalism was unsurpassed. The only criticism I have about the hotel is that, while the Suite was big and very cozy, the furniture and decorations were highly out-of-date. To have that nice of a suite filled with old furniture is a waste of a great room. But, that's just a small glitch in an otherwise flawless armor. THANK YOU ERIN!!!!! Oh, and the Bellman (Hank?) gave us a ride to the Blues game, so that was very nice of him! Great staff!

  • Stayed January 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Mark A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
revman2112, Guest Relations Manager at Crowne Plaza Hotel St. Louis Downtown, responded to this review, 18 February 2012
Thank you for allowing the Crowne Plaza St Louis Downtown and it's staff to be a part of your birthday memories. The team enjoys celebrating our guest's many milestones.
Your comments will be placed in an area the entire team can see.
We look forward to your return.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Council Bluffs, Iowa
Level Contributor
38 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed 11 February 2012

The rooms were wonderful. We had two queen beds, as well as a sofa, and an arm chair. The rooms come with a small fridge as well as a microwave. Our view of the arch, from both our room and the rooftop pool were perfect. The hotel is very near a ton of local attractions. Be sure to walk down to the river front and eat at the Old Spaghetti Factory. Breakfast at the hotel was good but pricey. There is a Panera two blocks away. I would stay here again in a heart beat.

  • Stayed July 2011, travelled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank bbmistress
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
revman2112, Guest Relations Manager at Crowne Plaza Hotel St. Louis Downtown, responded to this review, 13 February 2012
The entire team will be so happy to hear you enjoyed your accommodations and amenities the hotel has to offer. Spring and Summer are certainly the best times of year to enjoy St Louis and all it has to offer.
See you again in the Spring.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Boca Raton, Florida
Level Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 9 February 2012

I booked this hotel through Priceline simply for the great location and I got much more than I expected. The gentleman at the front desk was more than helpful and accommodating upgrading me to beautiful king size bed room with a great view of the arch. The rooms were spotless and the beds and sheets clean and comfortable. The location was perfect and just about everything is within walking distance. This will absolutely be at the top of my list on my next trip to St Louis.
My only reccomendation is to take advantage of the self parking which is attached to the hotel and much cheaper and faster than using valet.

  • Stayed December 2011
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Brett E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
revman2112, Guest Relations Manager at Crowne Plaza Hotel St. Louis Downtown, responded to this review, 10 February 2012
Thank you for taking the time out of your day to share your experiences at our property. The team enjoys hearing our guests enjoyed their stay.
We look forward to your return.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Leavenworth, Kansas
2 reviews
5 of 5 bubbles Reviewed 8 February 2012

I stay at the Crown Plaza every trip to Saint Louis, it is a unique hotel converted from one tower of a three tower condominium complex. It sits directly across from the Memorial Gateway Arch. Most of the rooms have a great view of the arch, lots of the rooms have a balcony that you can view the Missippi river and Arch. If you dont happen to get the best view, there is a swimming pool on the roof and an observation area that provide a great panoramic view.

Room Tip: Ask for a room with a balcony
See more room tips
  • Stayed February 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank tim p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
revman2112, Guest Relations Manager at Crowne Plaza Hotel St. Louis Downtown, responded to this review, 9 February 2012
The entire team is so pleased to hear that you enjoy our property and the service they provide you. Thank you for continuing to choose to stay with the Crowne Plaza St Louis Downtown and we'll see you when the pool opens.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crowne Plaza Hotel St. Louis Downtown

Property: Crowne Plaza Hotel St. Louis Downtown
Address: 200 N 4th St, Saint Louis, MO 63102-1902
Phone Number:
Region: United States > Missouri > Saint Louis > Downtown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #99 of 119 Hotels in Saint Louis
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crowne Plaza Hotel St. Louis Downtown 3.5*
Number of rooms: 346
Official Description (provided by the hotel):
Welcome to the Crowne Plaza St. Louis Downtown Hotel and Suites. Located in the heart of downtown St. Louis, adjacent to the majestic Gateway Arch, the newly-renovated Crowne Plaza St. Louis-Downtown offers the kind of warm hospitality, inviting atmosphere, and top notch services sure to please business and leisure travelers alike. Exciting attractions which are within minutes of the Crowne Plaza St. Louis-Downtown include Busch Stadium home of the St. Louis Cardinals, Edward Jones Dome, America s Center Convention Center and the World-Famous Anheuser-Busch Brewery. Nearby entertainment districts include Laclede s Landing, Washington Avenue Loft District and Soulard neighborhood. We are also conveniently located near many Fortune 500 companies such as Accenture, Bank of America, Deloitte, Kraft, Anheuser Busch, Wachovia, Nestle, AT&T, IBM, and Peabody Energy to name a few. The Crowne Plaza St. Louis Downtown just completed a $6 million dollar renovation. Experience a night like no other in our brand new 'Sleep Advantage' seven layer bed amenity package and utilize our complimentary high-speed Internet in all guestrooms. Stay at the Crowne Plaza St. Louis Downtown and enjoy our breathtaking views of the arch, 24 hour fitness club, business center, sundries shop, and renovated guestrooms. ... more   less 
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Also Known As:
Crowne Plaza Saint Louis
Crowne Plaza St Louis Downtown

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