I always read reviews prior to booking a room. I agree with most reviews of this property. The cleanest Hilton property that we have ever booked. We were so impressed that the room/suite was COMPLETELY absent of any odors, period. We were greeted as Hilton Honors members and the entire staff from front desk to housekeeping were SOOOO nice and apparently had no negative attitudes amongst any employees. We were pleasantly surprised to receive a room upgrade to a king suite as a part of our Hilton honors membership. We had never been to Springfield so the front desk was so helpful in suggestions for navigating the traffic etc. we ate dinner at the restaurant in the hotel. Highly recommend the club sandwich. Large enough to share. Food was Very good. Our waitress was so efficient and pleasant to talk to.
Room was very quite even on the interstate side did not hear traffic at all. The "sleep number" beds were OK..... Clean linens but not so comfy to me I prefer a softer mattress. But not a deal breaker for a return trip. Would stay here again if in Springfield.
Only negative that may need to be addressed by management is the breakfast situation. We had a free breakfast coupon so we were more tolerant than if we were paying approx. $10.00. First day of our stay food was plentiful and VERY tasty.......eggs bacon sausage cream gravy biscuits fresh fruit, second and third morning they were out of meat and eggs and just about everything. No urgency in replenishing. This is a management problem that needs to be addressed. BUT......when they have it the food is good. Second morning I ordered an omelet (good thing since there was NO scrambled eggs on the buffet :(...... Omelet was excellent.
Overall a great place to stay just be forewarned about breakfast!!!!
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- Also Known As:
- Hilton Garden Inn Springfield Hotel Springfield