Great experience at this place and we really enjoyed speaking with the staff, particularly one of the guys called Hergest who went above and beyond to make our stay exceptional. I would definitely recommend this place to anyone visiting Ksamil.
We booked two rooms connected. To our surprise the bathroom was in a bad shape. The shower cabin had no door, all the water ran out in the bathroom floor. That explains the black mold at the edges of the bathroom. The AC unit never stopped and the sound of it leaves you counting the stars till dawn. It gave the impression that whoever built the resort (1 year in business was in a hurry).
The beach was good, but when it came to the bar tender and restaurant "tender", they made everything hard to enjoy. The music sound was too high, and if it was not enough, they played just 6 songs (Albanian) repeating them for eternity. Also, the server’s attitude at the restaurant was like serving prisoners. No respect, no gratitude.
This hotel cancelled my booking 9 days before arrival as they couldn't see my updated card details, rather than trying to reach out to rectify, they simply cancelled the booking. When I called to query and try to resolve - 5 minutes after receiving the email - they said they had no space to rebook us at the hotel. AWFUL EXPERIENCE, AVOID AT ALL COSTS. POOR CUSTOMER SERVICE - so rude on the phone.
Very bad experience.
I was traveling with my family and find worm in the room.
See the photo
We wanted to live and the staff didn’t alo to give the payment of the reminding days back.
The road till the hotel was not the best.
The view was great and some staff members also.
For the price they have they offer a terrible experience. Beach is very far away & the resort is fery far from the beach. Also they are very far away from the nearest market , pharmacy, hospital.
Pretty much if u have someone who is suffering from some kind of sickness i wouldnt recommend.
