We've stayed there several times a year for 14 years and never been disappointed. The rooms are delightful as are the grounds, housekeepers and groundskeepers. However, the manager knows nothing about customer service as you will see below in some of the reviews. Our room was next door to two obnoxious, vulgar, loud foul-mouthed guests. Many people who were staying there, complained. The best the manager could do was send the groundskeeper to tell them to behave. Nothing good happened. They should have been evicted. On the second night we were there, the couple got into a physical fight. It was after 11pm, and the answering service said she'd call the manager. I suggested she call the sheriff. Anyway, not one thing changed in the tenants behavior. Furthermore, the manager did nothing. If she cared about her customers, she would have changed the situation for the good of all. She didn't call us and express concern or discount our rate. It was up to us to request a different room. The other guests we visited with were disappointed as well.
This place is so lovely, it deserves a manager who cares about the guests and knows how to treat them.
- Official Description (provided by the hotel):
- Mountain Lake Lodge offers 30 fireplace suites with spectacular views of Flathead Lake. Located 5 miles south of Bigfork, MT. Outdoor infinity pool and hot tubs. Shaffer's Restaurant for dinner, and Sunday brunch. Riley's Pub and Sports Bar - wood-fired pizza, burgers, sandwiches and microbrews. Group Events - function space available! Special winter getaway packages - available October 1st - April 30th. ... more less
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- Also Known As:
- Bigfork Mountain Lake Hotel Bigfork
- Bigfork Mountain Lake Lodge Montana