I had booked our stay in May of 2024 for a trip in August 2024 for three rooms for three nights. I did not receive an email for the reservations therefore I had to call and confirm.
I had requested that our rooms be close and two be adjoining, I even called in July and a week before our arrival to see if we could get adjoining rooms, I was reassured both phone calls that it would definitely be possible for this request. Mind you the phone call a week before our trip cost about $30.00 as I kept being put on hold, being hung up on and left numerous voicemails to confirm our arrival. Their phone manner was so very unprofessional and poor.
Upon our arrival, they could not find our reservation, spelt our last name wrong after confirming the drivers license. The manager had helped them with the process and had mentioned that he’d give us a discount for the remaining two rooms, but we did not get the discount; the manager even denied saying that which we both had clearly heard him say that.
We had been staying at this place for over 10 years when we travel to Kalispell, we have never been so turned off by this establishment until now. As staff in the past were professional and welcoming, these yahoos are not which is so sad.