First impression was not a good one! We ask for a room with window facing parking lot so we could see our motorcycle - the young man at the front desk was very rude and not accommodating at all - if we could have got a refund we would not have stayed - the place is older - carpet needs replaced - bed is the smallest queen I have ever seen - breakfast area was clean and good selection
We reluctantly stayed a night here because our other choices were booked (peak season). Our reservation was made to include a small dog. After we checked in and started bringing in our stuff the desk manager came down and told me we could not stay in the room selected because it was not a pet room. He said all their pet rooms were taken so he put us in a smokers room. We were not happy because it smelled awful and my wife has asthma that is triggered by smoke. They offered nothing since the hotel was booked full for the night and it was late. We suffered through but hated our experience. They also charged a ridiculously amount for the one night. I’ve paid less to stay at a luxurious Hilton than what I paid for this dump. The room also had a running toilet, broken shower rod and we could hear doors banging all night. Sleeping in our car was a close second to this place.
Thanks for staying with us and we are sorry to hear your experience.
We have noted your concern and will make sure it is getting addressed.
I would still appreciate if you could let us know about Pet Room requirement at the time of booking so we could assign pet room.
Once again we are sorry for any inconvenience caused.
We stayed he on the way home from Glacier national park
The room was clean but somewhat run down
I was worried about the mattress but it was comfortable
The breakfast was good but had no biscuits and gravy
Everything else was good
For what you got in the room it seems a little high in price
It was great to stay at this place. Quite and very comfortable with good front desk.
Front desk person was very helpful.
Though it looks old, it is work staying here compared to rate and safety.
Breakfast was very good.
Thanks for your comments.
the rooms are spacious and the rates are afordable now- they have a good breakfast - the staff are very good also- they help you out and make sure your room is comfortable- Bobby the manager treats the customers well
Greetings,
Thank you for taking the time for the review.
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
