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“lovely to have dinner outside” 4 of 5 bubbles
Review of Holiday Inn Missoula Downtown

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Holiday Inn Missoula Downtown
Ranked #18 of 39 Hotels in Missoula
Antwerp, Belgium
Level Contributor
148 reviews
78 hotel reviews
common_n_hotel_reviews_1bd8 106 helpful votes
“lovely to have dinner outside”
4 of 5 bubbles Reviewed 30 July 2013

We guess rooms are Holiday Inn standard: large, clean and very comfortable.
Since the restaurant for dinner was rather noisy (there was some kind of a quizz), we went otside. It was a very warm day and it was a pleasure dining outside, especially since the terrace was near the park.
As for the dinner itself, we ordered mushed potatoes, but the kitchen had run out on mashed potatoes, my husband ordered a canadian beer, they had run out on this beer, then they brought my glass of wine (which took some time, because they had to open a new bottle......) and forgot the beer. But all this was told to us with a big charming smile, so we laughed the problem away. Besides, it was a wonderful evening near the park and food was ok!

  • Stayed July 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank YolandeRousseau
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Last_Best_Place, Front Office Manager at Holiday Inn Missoula Downtown, responded to this review, 31 July 2013
Dear YolandeRousseau,

Thank you for providing feedback on your recent stay with us! We are pleased to hear that you enjoyed clean and comfortable accommodations while visiting our property. The Brooks & Browns patio overlooks Bess Reed Park and the Clark Fork River and is the perfect spot to enjoy a dining experience. I apologize if a few desired items were unavailable during your dining experience, as this is a rarity for Brooks & Browns. If you return to Missoula for a future stay, join our restaurant guests for Trivia Night or an evening of live music and let us make it up to you!

Warm Regards,
Hotel Management
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468 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (110)
Date | Rating
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Boise, Idaho
Level Contributor
472 reviews
163 hotel reviews
common_n_hotel_reviews_1bd8 439 helpful votes
4 of 5 bubbles Reviewed 25 July 2013

If you are traveling with a dog, this is an awesome choice. Adjacent immediately to a park, within walking distance of downtown restaurants, etc. Nice pool and hot tub. Restaurant with patio seating adjacent to the park so you can even dine/have a drink with your dog - they will even bring treats and a bowl of water. All in all a very pleasant stay at a nice facility.

Stayed July 2013, travelled as a couple
Helpful?
Thank DAEsmae
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Last_Best_Place, Front Office Manager at Holiday Inn Missoula Downtown, responded to this review, 26 July 2013
Dear DAEsmae,

Thank you for writing a review of your stay with us! We are pleased to hear that you and your pet were comfortable and that you enjoyed our location on the park. Holiday Inn Missoula Downtown is a pet friendly property surrounded by miles of river walk trails...perfect for you and your furry pal! Brooks & Browns, our on-site restaurant, also features "Yappy Hour," every Wednesday evening, where guests are invited to bring their pets down to the outdoor patio for a specialty menu and drinks! We hope that you and your pet will return in the near future.

Warm Regards,
Hotel Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nashville, Tennessee
Level Contributor
41 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 bubbles Reviewed 24 July 2013

Four of us stayed, 2 rooms, for 3 nights and it was really expensive. The total for basic double bed rooms ran nearly $1000. One would think a request to get the bed properly made, not just the sheets pulled up halfway, would not be out of line. Right. No breakfast included at this price. The best thing about it is the location and friendly front desk staff. Otherwise, pick a different place. I know from several past visits that Campus Inn is a better value for your money and had breakfast. This one is only worth it if you have to be right on the river downtown.

Room Tip: View on east is good but trains and delivery trucks in the night are noisy. West side can be noisy i...
See more room tips
  • Stayed July 2013, travelled with family
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank Ontheroadwithmom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Last_Best_Place, Front Office Manager at Holiday Inn Missoula Downtown, responded to this review, 25 July 2013
Dear Ontheroadwithmom,

Thank you for writing a review of the Holiday Inn Missoula Downtown. I am disappointed to hear that the perceived value for your stay with us did not meet your expectations, as we are priced comparably within the Missoula marketplace. We also price ourselves based on our marvelous Downtown location and the full-service amenities offered to our guests, including an on-site restaurant and lounge, pool, hot tub, sauna, fitness center, business center and shuttle service. I do hope that you will visit us again and allow our friendly team to provide you exceptional service and accommodations that only a full-service hotel can offer!

Warm Regards,
Hotel Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Olympia, Washington
Level Contributor
35 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 bubbles Reviewed 22 July 2013

We spent a night at the Holiday Inn Missoula Downtown on our way through to Yellowstone. We had never been to Missoula before and really wanted to have an authentic Missoula experience. We chose this hotel because it is in the heart of Downtown, close to restaurants, the river and bike path, etc.

In terms of "experiencing Missoula", this hotel was a great choice! We loved the location! After a long day's drive it was nice to stretch our legs with an evening walk along the river. We were able to walk to dinner, breakfast, and for ice cream at The Big Dipper, which we highly recommend. We enjoyed being in Downtown Missoula and highly recommend the experience.

Now, as far as the hotel goes, I'd have to say it's average. Our room/bathroom were on the small side, the decor was kind of dingy and dated. The hotel was clean and comfortable, but it didn't feel "nice". Also, the walls were paper thin. We could hear our neighbor's television and conversations throughout the night.

Overall, this hotel was pretty average. Stay there for the location, not the hotel itself.

  • Stayed July 2013, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank hiker_jen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Last_Best_Place, Front Office Manager at Holiday Inn Missoula Downtown, responded to this review, 23 July 2013
Thank you for writing a review of the Holiday Inn Missoula Downtown. We are pleased to hear that the hotel's location exceeded your expectations and agree that downtown Missoula has so much to offer tourists (boutique shopping, a variety of restaurants, nightlife)! I hope that you will return to our property when visiting Missoula and allow our team the opportunity to WOW you with phenomenal service.

Warm Regards,
Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rochester, New York
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 22 July 2013

We stayed in a few different rooms. The rooms on the atrium can be very noisy if there is an event so we moved to a room facing out. The rooms are clean and comfortable. The staff was helpful. The location is great. The price is a bit high

Room Tip: Get a room facing out. DO NOT go for the atrium view.
See more room tips
  • Stayed July 2013, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank bicyclefanatic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Last_Best_Place, Front Office Manager at Holiday Inn Missoula Downtown, responded to this review, 23 July 2013
Dear bicyclefanatic,

Thank you for your feedback on our property! We are pleased to hear that you've stayed with us on several occassions and enjoy our knowledgable team and the stunning downtown Missoula area. The hotel offers both outside facing rooms and Atrium view rooms with a small balcony... both of which attract different guests, for different reasons... we are pleased to hear you've identified your favorite room type for your stays with us! We look forward to welcoming you back for a future stay.

Warm Regards,
Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Saint Paul, Minnesota
Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 21 July 2013 via mobile

This was my first trip to Missoula, so I can't compare Holiday Inn to other lodging in town, but I found it to be a nice place to stay in an excellent location. We stayed 2 nights and found the staff to be friendly and accommodating. The room was clean, quiet, and very comfortable. If you are planning a trip to Missoula in the summer, being near the river and Caras Park is a must. We were without a car and hoofed it to great restaurants and shopping, and in the evenings we found plenty to entertain us at Caras Park. The Holiday Inn was just the right spot.

  • Stayed July 2013
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank TC-Cerpa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Last_Best_Place, Front Office Manager at Holiday Inn Missoula Downtown, responded to this review, 22 July 2013
Dear TC-Cerpa,

Thank you for providing feedback on your recent stay at the Holiday Inn Missoula Downtown. We are pleased to hear that your overall accommodations and service received exceeded your expectations! We agree that our location is a bonus when staying at our property... we are mere steps from the Clark Fork River, Bess Reed Park and Caras Park that features "Out to Lunch" on Wednesday afternoons and "Downtown Tonight" on Thursday evenings. Surrounded by a variety of restaurants, boutiques and nightlife venues, the Holiday Inn Missoula Downtown is the perfect place to stay to relax and escape from reality!

Warm Regards,
Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kennewick
1 review
2 of 5 bubbles Reviewed 17 July 2013

My husband and I stayed in this hotel the night of Saturday July 13. We chose this establishment as my husband was running in the Missoula Marathon Sunday morning and the hotel location was right at the finish line. We made close to a seven hour drive on Saturday and arrived in Missoula around 2:30 in the afternoon. We figured we would go ahead and see if we could check in, but were advised at the front desk that a room was not yet ready, but they had a "guaranteed check-in time" of 4:00. That's all well and good, so we left, came back at 4:30 and tried to check in. Well, the woman at the front desk said that they had no rooms available and could not estimate when a room would be available. I informed her that I had dinner reservations that night at 6:30 (I was expecting to be able to shower/change before dinner). This woman seriously told me that could use the bathroom in the hotel restaurant to get ready, but I would not be able to shower! I still can't believe that was suggested to me. We ultimately left again and came back just before six. Our THIRD time trying to check in and we were informed that the room-type we had booked had been over-booked. It finally took me having to ask if there were ANY rooms at all available and the man helping us this time said we could check in to a room with a different view that that which we originally booked. PERFECT....FINALLY. It was so ridiculous.

The location of the hotel is great....you can walk right downtown and there are tons of little restaurants and pubs to go to. The problem was spending the exorbitant rate since it was marathon weekend for a room that we weren't able to get into, guarantee be damned. When I asked what it meant that they weren't to uphold their guarantee, I was simply told that it means that they don't have a room ready and there isn't anything that can be done about it, but I'm welcome to use their restroom.

  • Stayed July 2013, travelled with family
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank Andrea J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Last_Best_Place, Front Office Manager at Holiday Inn Missoula Downtown, responded to this review, 18 July 2013
Dear Andrea J,

Thank you for providing feedback on your recent stay with us. We sincerely apologize for any inconveniences experienced when checking into your room! Both our Housekeeping and Front Desk teams work extremely hard to guarantee a 4pm check in and I am disappointed to hear that you were unable to check in according to our reservation specifications. I welcome you to contact me direct to discuss the situation further.

Again, thank you for writing your review, as it allows us to improve overall experience for future guests!

Warm Regards,
Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Missoula Downtown

Property: Holiday Inn Missoula Downtown
Address: 200 South Pattee Street, Missoula, MT 59802
Phone Number:
Region: United States > Montana > Missoula
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#14 Business Hotel in Missoula
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Missoula Downtown 3*
Number of rooms: 210
Official Description (provided by the hotel):
The Holiday Inn Missoula Downtown is located in the heart of Missoula, Montana, nestled against the scenic Clark Fork River. We offer superior hotel rooms & suites for guests, whether you are in Missoula on business, a family vacation or for a special occasion. Enjoy an extensive list of fabulous hotel services, from our indoor pool, hot tub and sauna, to a cutting-edge fitness center and full-service business center. Brooks & Browns Bar & Grill, our on-site restaurant and lounge, is a destination hot-spot for guests and locals alike.Are you planning a wedding, special event or business meeting in Missoula? Take advantage of our spacious meeting and event facilities and our expert services, including professional catering. For wedding parties, the Holiday Inn Missoula Downtown offers an exquisite atmosphere adjacent to the scenic Bess Reed Park, along with superior accommodations...perfect for the bride and groom and their guests!At the Holiday Inn Missoula Downtown, you’ll be close enough to participate in the most popular outdoor activities and exciting local events, no matter the season! You can walk or bike alongside the Clark Fork River, just a stone's throw from our back doors, or travel just a few minutes to the Blackfoot or Bitterroot Rivers for world-class fishing. Enjoy outstanding Montana hospitality, a perfect location and exceptionally comfortable accommodations at the Holiday Inn Missoula Downtown! ... more   less 
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Also Known As:
Holiday Inn Missoula Downtown At The Park Hotel Missoula
Missoula Holiday Inn

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