We had booked 2 nights in a twin queen bed room 6 months in advance. (They charged us for both nights 6 months in advance). When we arrived they had allocated us a king room (one bed). When I asked to be moved, they said the hotel was full and that we would have to spend the 1st night in the King room and they would move us the next day. They blamed the mistake on Bookings.com. I told them I was not happy about this and they said that there was nothing they could do. Then, 15 minutes later, after settling in to our room, they rang to say that they were "upgrading" us to a suite at no extra cost. Odd that it was available, when the hotel was supposed to be full. However, great, or so we thought. The suite turned out to have 1 king bed and 2 old pull out sofa beds. These had old spring bases and were most uncomfortable. We definitely would not stay here again.
- Official Description (provided by the hotel):
- This boutique-style hotel proudly features amenities such as an indoor heated pool, hot tub, dry sauna, limited continental breakfast and free WiFi. Our 66 well-appointed guest rooms and suites feature upgraded linens, bathrobes, mini-refrigerators, microwaves, coffee makers and 36-inch flat-screen TVs. Open in the warm season. ... more less
- Reservation Options:
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- Also Known As:
- Hotel Yellowstone Park
- Yellowstone Park West