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“Priority Club Means Nothing Here”

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Holiday Inn Express Hotel & Suites Grand Island
Ranked #8 of 22 Hotels in Grand Island
Certificate of Excellence
Grand Island, Nebraska
Level Contributor
14 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Priority Club Means Nothing Here”
1 of 5 bubbles Reviewed 13 June 2011

Over the years and after accuring almost two million points with priority club, I have alot of experience staying at Holiday Inn properties. I have never stayed at a property in which being a Priority Club member means little or nothing. Second time in a row I have made reservations at this location and requested an ealy arrival with a top floor room as I would be working nights and need a quite location. Arrived today and once again no early check in available or the possibility of a top floor room. I have to say that the majority of properties I have stayed at will actually pre-assign a room for cutomers with special requests similar to mine. This hotel obviously lacks in customer service training which is evident by the response received by the manager and front desk clerk. Luckly, there is a new Marriott next door. I'm not a menber of this chain but I must say I was greeted and received the response from the Marriott people that I usually receive from Holiday Inn properties. In the future, I will be staying here. I will not waste my time with the Grand Island Holiday Inn Express anymore!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

  • Stayed June 2011, travelled on business
    • Service
Helpful?
4 Thank TodaysReview
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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113 reviews from our community

Traveller rating
    71
    20
    8
    5
    9
See reviews for
44
14
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33
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
  • Any
English first
detroit
Level Contributor
126 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 116 helpful votes
4 of 5 bubbles Reviewed 29 May 2011

My nephew and I stayed here while traveling thru Nebraska from Colorado. It's a little ways down, off hwy 80, but it's worth getting off and going down the road to it. Plus there are stores, restaurants etc around it. It is fairly new, and still clean and fresh. We came in late with no reservation and was giving a great room. The price may be somewhat higher, especially on the weekends, but I slept good and had a great breakfast. This is a very nice place to stop.

  • Stayed May 2011
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank NancyKay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Connecticut
Level Contributor
51 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 bubbles Reviewed 8 September 2010

This is a good example of how to build an inexpensive hotel/motel well. Rooms are spacious and very clean, mine had a new flat screen TV, and the bedding was clean and comfortable (no more gross motel beadspreads that you know have never been washed). The bathroom was basic but nicely bult with a granite counter and shower surround. Overall, a nicer level of finish than what I expected. The staff was courteous and friendly. As with all of these places, they don't wear well, so finding the brand new ones is always a plus. I would definitely stay again if in the area and would recommend to other travelers.

  • Stayed August 2010, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 91150
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fremont, Nebraska
Level Contributor
50 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 bubbles Reviewed 7 September 2010

We stayed here to attend the NE State Fair. It's a brand new property so everything was in great shape. It is a good location and was easy to get to numerous places with alot of restaurants nearby. We used the pool/workout facilities both were nice. I'd stay here again!

  • Stayed September 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank toletiquesbysam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Minneapolis, MN
Level Contributor
33 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 bubbles Reviewed 17 July 2010

Ok, I hate to gush about hotels -- especially ones that are supposed to be 'boring' or 'cookie-cutter'.

I am a Hilton Diamond member and I always stay at the Grand Island Hampton Inn on North Diers. That Hampton is old and tired. Not wanting to spend another night in that old Hampton, I booked the New HIE on a whim. I am SO glad I did.

This hotel is brand new. BRAND new. Everything smells new. The furnishings in the room are incredibly top notch (sorry, the only pictures I took were of the carpet, which was really cool) The room just feels like much higher priced hotel. What a welcome change from some of the really old hotels in central Nebraska.

The staff are amazingly nice. I have no elite status with Holiday Inn/Priority Club, but the do have a rewards membership number. The front desk woman gave me a large (full-size!) package of Milano cookies as a "Thank you" for being a general priority club member.

PRO- TIP: On Wednesdays there is a manager's reception with *Complimentary* wine and beer between 5-7pm.

So in summary: NEW, NEW, NEW! Very clean and contemporary. This hotel is on par with the nicest hotels in Omaha as far as I'm concerned. I am so glad I decided to stay here. I was treated much better as a general guest than a top-tier elite member at the Hampton Inn!

  • Stayed July 2010, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Minnisnowda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Hotel & Suites Grand Island

Property: Holiday Inn Express Hotel & Suites Grand Island
Address: 3404 W Faidley Ave, Grand Island, NE 68803-3305
Phone Number:
Region: United States > Nebraska > Grand Island
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Grand Island
#5 Family Hotel in Grand Island
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Express Hotel & Suites Grand Island 3*
Number of rooms: 80
Reservation Options:
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Also Known As:
Holiday Inn Express Hotel And Suites Grand Island

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