My wife and I, and her sister and her husband stayed at Palazzo for almost a week during spring break. We loved almost all of it, including the rooms, the staff, and the location. So what did we not like? Not exclusive to this property, we absolutely hate the idea of the "resort fee." Since it was March and too cold for the pool, and we didn't use the exercise room or the spa, we were paying $20 a day extra for a newspaper, internet access and a couple of small discounts. One of the offers was for a free cup of coffee, not every day but once, that was smaller than the coffee their Cafe Presse sold! Tacky at best. Their casino is on the smaller side, and the drink service on the floor was very limited. The other complaint was the price of wine, both in their shops and in their casino bars. $13.00 for a glass of wine that didn't cost that much for a bottle was a lesson I learned the first night. A bottle of wine in their gift shop, also one of questionable quality was $28.00, in other words restaurant prices. Wow!
Now the good news: We loved our room, housekeeping was extremely efficient, and they came by at almost exactly the same time each day, making it very easy to plan around them. The bed was extremely comfortable and the room was a nice, big suite. This was not the luxury suite, just the basic one. We had no unpleasant, unfriendly staff members, in fact they were just the opposite. I would have gladly given them the top rating if it were not for petty annoyances, something you really don't expect from a property that's positioning themselves as being a top tier resort.
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- Also Known As:
- The Palazzo Hotel Las Vegas
- Palazzo Las Vegas
- Palazzo Hotel Las Vegas