I feel the best way to explain it is to share the review I shared with this property:
I'm writing to inform you of my review regarding your property. The young female clerk you had on duty last evening, Friday, 16 Jun 2017 and the Security Guard, Jonas, were great. However, that's where it ends. Upon arrival to your property, I was notified by the clerk (and I could tell she was sincerely embarrassed and humilitated to have to tell me this...) that she didn't have any room keys available and I would have to be let into my room by Jonas. When I asked further why there wasn't a key available, her response was that she had let her Asst Mgr, Neichka, know about the situation and that the response from Neichka was, "They'll just have to wait until 8:00 tomorrow morning for us to get one to them!" (WAIT....WHAT WAS THAT????) I was stunned by the intensely unprofessional and uncaring response they Asst Mgr had to her clerk on duty. In addition, the clerk told me that she knew there were keys available in another locked room just off the lobby but that the Asst Mgr was unwilling to come in and make them available for customers checking in, such as myself! My question was, "What good does that do us if we're leaving in the morning?" With respect to the room, the light switch by the door is faulty, the sofa is REALLY worn out and needs to be replaced, the sink was dirty with hairs from a previous customer and there were numerous pubic hairs plainly visible around the tub.
With all this being said, if I were the manager at this property, the Asst Manager, Neichka, would no longer be in her position but would instead be seeking employment elsewhere! Being retired military, with Bachelors and Master degrees in business and having been a manager and supervisor in a number of increasingly promotional businesses, the attitude and response of Neichka is wholly unprofessional, irresponsible and completely unbecoming of someone in that position. In addition, it it unbelievably irresponsible to put her clerk in such an embarrassing and humiliating position rather than fulfill her professional duties and do whatever it takes to ensure the people that work under her have ALL the required equipment, tools etc readily available to do their jobs to the fullest and ensure the company is presented in the highest light possible. Lastly, the price charged for this room was outlandish due to the nature of all items presented. I have notified Expedia and will also be making an appropriate review on Trip Advisor and other related sites as well.
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- Also Known As:
- Budget Suites Of America - Paradise Road Hotel Las Vegas