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“Did Not Meet Expectation”
Review of Caesars Palace

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Caesars Palace
Ranked #35 of 264 Hotels in Las Vegas
Certificate of Excellence
GreenLeadersGold level
Reviewed 3 weeks ago

First of all, we had to wait like an hour and a half to get checked in. People were checking in all around us and we were told we’d get a text message when it was time. Finally, an employee for Caesar’s Palace saw us waiting after 1.5 hours and she came to us amd finally helped us get checked in. The room was in the Forum Towers and it wasn’t better than your average 3 star hotel. Having stayed at Caesar’s Palace before, we had expectations. Our floor wasn’t vacuumed, the furniture was old and dirty. The shower did not drain, there was hair sitting at the top
Of the drain and there was no bathtub and the restroom faucet leaked. In addition to this, the iron had something burned on it and so when my husband started to iron his shirt, it ruined his shirt. After all of this, I did not request a different room because 1, we had waited long enough and I wasn’t about to pack up all of our stuff. My husband and I were greatly disappointed. We paid for a 4.5 start and got a 3 star.

Room Tip: Clean the rooms and make sure they are suitable for guests.
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  • Stayed: November 2017, travelled with family
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Review collected in partnership with Caesars Entertainment
Thank idoelg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DigitalReputation2, Specialist Matt at Caesars Palace, responded to this reviewResponded 3 weeks ago

Thank you for the review of your recent stay. We apologize for any disappointment in the wait time to check-in and the condition of your room. Providing the quality accommodation our valued customers expect and deserve is our primary goal. We look forward to having another opportunity to show you how much we enjoy having you as our guest.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviewed 3 weeks ago

Stayed for 3 nights. Room was fairly comfortable. The mattress and pillows seemed to be somewhat worn (not much support). Was disappointed in the lack of a refrigerator and coffee, usually offered at the places i usually stay at. There was a fridge, but it was 100% full of mini bar stuff. There was a keurig, but the pods were part of the coffee service that was extra. I guess i just feel like if I’m paying a premium, some coffee and fridge space would be offered. We don’t frequently travel to Vegas, so maybe this is the norm there now.

Room Tip: Maybe if you had medications that needed refrigerated they would get you one (wink, wink)
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  • Stayed: November 2017, travelled as a couple
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    • Cleanliness
    • Service
Review collected in partnership with Caesars Entertainment
Thank schmu6969
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DigitalReputation2, Specialist Matt at Caesars Palace, responded to this reviewResponded 3 weeks ago

Thank you for the feedback. While we are pleased you enjoyed yourself in general, we apologize for any issue with room amenities. We hope you will consider staying with us again on your next visit.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

What a fantastic place The Grand Forum Shopping within Caesar’s Palace. It was like walking in Ancient Rome or Greece. Also the shops aren’t at all snobbish. You can walk in and out of Tiffany’s, Gucci, Salvatore Ferragamo etc without having to be vetted by a Security Guard or press a buzzer as on Fifth Avenue NYC. Had a wonderful time watching the fountain Neptune display with water, steam and fire involved. Cafes and bars are reasonably priced and don’t forget to look up at the roof, spectacular.

Stayed: November 2017, travelled as a couple
Thank Tracicles134
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago

I've been to Las Vegas several times, but have never stayed at Caesar's Palace. Wow, I have missed out on those previous trips. Caesar's Palace is the epitome of Vegas in every way. The selection of restaurants, bars, the spa, the endless shops, besides all the typical gaming areas really stand out. We stayed in the Palace Tower which has been recently renovated. It was nicely decorated. The garden tub and shower was perfect. The hotel staff was attentive and professional. It was a wonderful experience. Nobu, Montecristo Cigar Bar, Victoria Secret, Cleopatra's Barge and Qua Spa were all great experiences. One does not have to leave the property to have a great Vegas experience.

Room Tip: Ask front desk about renovated rooms.
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  • Stayed: November 2017, travelled as a couple
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1  Thank Travel_Guy075
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago

Austin in VIP is fabulous. He exceeds all customer service expectations. Our overall experience from arrival to departure at Caesar’s was fantastic. The entire experience was one to be remembered.....

  • Stayed: November 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Caesars Entertainment
1  Thank 678dee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago

First time I ever went to Caesars Palace, I was amazed back when I was like 10-12 years old, and now that I am 41, and the places just still amazes me! I would recommend it for anyone!

Great shopping, great food, great shows, great service, and overall an amazing experience for anyone. If you are going to Vegas for the first time, stay here, and you will not regret it!

Room Tip: Even the regular none suites are very nice! Suites are amazing, and great views!
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  • Stayed: November 2017, travelled with family
    • Sleep Quality
    • Cleanliness
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1  Thank Attila B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

This was my first time staying at Caesars Palace and I loved everything about it! I got a really beautiful room near the pool. It had an exquisite design. The staff is incredible. I was checked in by a gentleman named Jeremy in VIP and he introduced me to the entire property and told me all of the best places to eat and which tables had the best crowd. I recommend Caesars to anyone that appreciates the Las Vegas strip and a classic environment.

Stayed: October 2017, travelled with friends
1  Thank Kofi A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Caesars Palace

Address: 3570 Las Vegas Blvd S, Las Vegas, NV 89109-8933
Phone Number:
Region: United States > Nevada > Las Vegas > The Strip
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Green Hotel in Las Vegas
#14 Casino Hotel in Las Vegas
#18 Spa Hotel in Las Vegas
#20 Luxury Hotel in Las Vegas
#33 Family Hotel in Las Vegas
#41 Romantic Hotel in Las Vegas
#66 Business Hotel in Las Vegas
Price Range: $188 - $629 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Caesars Palace 5*
Number of rooms: 3974
Official Description (provided by the hotel):
Every day is spectacular at the iconic Caesars Palace! From celebrity chefs Gordon Ramsay, Bobby Flay, Guy Savoy, Nobu Matsuhisa and Francois Payard and a world-class buffet to upscale dining and casual fare, Caesars Palace offers the finest restaurants on the Las Vegas strip. Soak in the daytime excitement of the five acre Garden of the Gods Pool Oasis where six different pool experiences compliment heavenly bodies that adorn its grounds. Relax in the opulent oasis at Venus European Pool Lounge and experience fun European-style sunbathing in private comfort. Take in skylines from around the world and enjoy specialty cocktails at the upscale Vista Cocktail Lounge. At Montecristo Cigar Bar you can watch all the big games and sporting events on the oversized video wall while enjoying fine whiskeys, smooth cigars and small bites in a state-of-the-art, fully ventilated 4,000 sq ft environment. Star-powered performances by Celine Dion, Elton John, Rod Stewart, Reba Brooks & Dunn & Mariah Carey fill The Colosseum. As night falls, join the electrifying vibe of OMNIA Nightclub - you never know what celebrity might be in attendance. Enjoy the natural and healing powers of water with a treatment at the award-winning Qua Baths & Spa. COLOR, a Salon by Michael Boychuck, brings Hollywood glam to Las Vegas at his ground-breaking creation. For the discriminating shopper, The Forum Shops at Caesars still stands as the Strip's premier shopping destination. ... more   less 
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Also Known As:
Caesars Palace Las Vegas
Classic Hotel Las Vegas
Classic Hotel Caesars Palace
Caesar Palace
Caesars Las Vegas
Las Vegas Caesars Palace
Ceasars Palace Las Vegas

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