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Reviewed August 12, 2018 via mobile

What should’ve been a nice stay at a hotel was ruined by the major inconvenience to users of lLyft and Uber. While I understand that Las Vegas has regulations for pick up locations for Lyft and Uber rides. the Hard Rock Hotel and Casino’s implementation is a major inconvenience for their guests. To get from the hotel tower I was in, I had to walk to the furthest point of the large casino floor down a long hallway to the most remote parking garage, then out the door in 98° heat to walk through he parking garage to the furthest point from the door one can get to an alley location for the pick up. I am so offended by this inconvenience I would not return to this hotel. There must be other ways to meet the Nevada requirements without inconveniencing guests to this extent. When I asked for the location of the pick up for Lyft and Uber rides, the hotel clerk laughingly told me this was to keep Lyft and Uber drivers away from the cabdrivers and avoid fist fights. Really?!!!!!

Stayed: August 2018, travelled solo
Thank Kanzashi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joshua J, Guest Relations at Hard Rock Hotel and Casino Las Vegas, responded to this reviewResponded August 13, 2018

Kanzashi,

Thank you for taking the time to provide feedback on TripAdvisor. We are truly sorry to hear that you did not have an excellent stay. We apologize for the inconvenience you experienced during your stay. Your feedback has been shared with our hotel managers to address these areas of concern. Thank you for being our guest and we hope this does not deter you from visiting us again in the future.

Thank you,
Josh

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed August 11, 2018

Positives:
-Nice rooms
-Great pools
-Love the music memorabilia throughout the hotel
-Lots of dining options
-Friendly staff
-Younger crowd
-Still has a cool vibe to it.
-Affordable
-Free Parking

Negatives:
-Off strip
-Shuttle to strip only runs from 10am-5pm
-Could use a couple more fast casual dining spots
-Not all of the pools were opened.
-Resort fee ($37)

Overall, I liked it and would visit again.

Hopefully, new ownership doesn't change it too much.

  • Stayed: August 2018, travelled solo
    • Sleep Quality
    • Rooms
    • Service
Thank Mike K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joshua J, Guest Relations at Hard Rock Hotel and Casino Las Vegas, responded to this reviewResponded August 13, 2018

Mike K,

Thank you for the very good review on TripAdvisor for the Hard Rock Hotel and Casino Las Vegas. We are happy to hear that you enjoyed your stay at our resort. Thank you for the positive comments about our rooms, restaurants, team members and world famous pools. We are pleased that you, like many of our guests enjoy our rock star atmosphere and legendary music memorabilia. Your patronage is greatly appreciated and we hope to have you as our guest again soon.

Thank you,
Josh

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed August 9, 2018

The best experience started with the first encounter at the registration desk, and the bell boy. Very friendly and efficient. Great rooms, great casino too. The best is the collection of the real authentic celebrity gear and mementos.
True love for music, as the title says it.

Stayed: April 2018
Thank ndharmen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joshua J, Guest Relations at Hard Rock Hotel and Casino Las Vegas, responded to this reviewResponded August 13, 2018

Ndharmen,

Thank you for the excellent review on TripAdvisor for the Hard Rock Hotel and Casino Las Vegas. We are delighted to hear that you enjoyed your stay at our resort. Thank you for the positive comments about our rooms, team members and legendary music memorabilia. We strive to create one of a kind experiences for our guests and provide them with a high level of service. Your patronage is greatly appreciated and we hope to see you again soon.

Thank you,
Josh

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed August 9, 2018

Check in very slow, check out rudeness, and the hotel is old. Music pumping, pools closed, not enough chairs, sketchy wifi, bandaid on the floor in bathroom for 3 days, all in all, very disappointing stay.

  • Stayed: April 2018, travelled with family
    • Value
    • Location
    • Service
Thank canblueCanada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joshua J, Guest Relations at Hard Rock Hotel and Casino Las Vegas, responded to this reviewResponded August 13, 2018

CanblueCanada,

Thank you for taking the time to provide feedback on TripAdvisor. We are truly sorry to hear that your stay did not go as expected. We apologize for the shortfalls in service you experienced. We also apologize for the cleanliness issues you experienced with the room. Your feedback has been shared with our front desk and housekeeping managers to address with their teams. Thank you for being our guest and we hope this does not deter you from visiting us again in the future.

Thank you,
Josh

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Reviewed August 7, 2018

So much fun at the Rehab pool party! Bikini contests! Gambling poolside. Super yummy drinks. Def going back again. Cabanas were beautiful and lots of sexy bodies splashing around. Made a couple new IG friends. A must do.

Room Tip: make rez with promotor
  • Stayed: July 2018, travelled with friends
    • Location
    • Cleanliness
    • Service
1  Thank montesano305
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joshua J, Guest Relations at Hard Rock Hotel and Casino Las Vegas, responded to this reviewResponded August 8, 2018

Montesano305,

Thank you for the excellent review on TripAdvisor for the Hard Rock Hotel and Casino Las Vegas. We are very happy to hear that you enjoyed your visit to our resort. Thank you for the wonderful comments about our famous Rehab pool party. We strive to create a fun and entertaining experience throughout our property. Your patronage is greatly appreciated and we hope to see you again soon.

Thank you,
Josh

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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