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Reviews (27,181)
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Reviewed April 24, 2012

We've stayed at the Venetian and Palazzo many times and have always loved the experience. This stay was a disappointment. The room at the Venetian was wonderful (as always), comfortable bed, nice amenities, etc. The problem was noise. We asked for a quiet room on a high floor. We were put on the 26th floor, overlooking the pools. Terrible. Well, only terrible if you don't enjoy listening the the loud thumping bass of the music from Tao Beach all day. I don't. I requested a room change on Sunday, but that wasn't possible. Was going to change rooms on Monday, but then was assured the noise would not be a problem during the week - so didn't bother (a retrospective mistake). Noise level was fine on Monday, but today, not so much. Good news is that it ends at 6:00 or so. Bad news is that enjoying a quiet nap or reading in the room in the afternoon was not in the cards. I suppose for most people this would not be a problem - only a problem if you want to enjoy some afernoon quiet time in the room. Lesson learned - don't get a room in the Venetian facing the pools in summer (no matter how high up) if you are senstive to noise. I actually prefer the Palazzo, so next time we'll stay there or not stay at all. Other downside of this stay was the construction going on in the casino. Not only was the room not so pleasant, but the casino too had the sounds of construction. Like I said, not a great stay.

  • Stayed: April 2012, travelled as a couple
    • Sleep Quality
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    • Service
2  Thank Cambria2002
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PA_GuestRelations2, Guest Relations Manager at The Venetian Las Vegas, responded to this reviewResponded May 25, 2012

Dear Guest,

Thank you for choosing The Venetian as your host during our recent visit to Las Vegas. While I am happy to hear that you enjoyed certain aspects of your stay, it is disheartening to learn that your afternoons were disturbed by the music from TAO Beach. Please rest assured that we will forward your comments to TAO Management for their review.

I would like to thank you for sharing the details of your experience. It is through communication, such as yours, that we’re better able to monitor and improve services for our guests.

We certainly value your patronage and hope that you will allow us another opportunity to host you in the future.

Kind Regards,

Guest Relations
The Venetian|The Palazzo

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Reviewed April 24, 2012

We have just visited Las Vegas with two boys, 10 & 13. At reception we upgraded to the Palazzo and a view over Treasure Island for $45 per night. Well worth it. Rooms were enormous with a separate lounge, 3 tv's and a great bathroom. No fridge though. You do need to walk through the Casino to get to the rooms but that is the same with any hotel in Vegas. It is near the big shopping mall which looks fantastic and walking distance to Bellagio and Paris at a pinch. It is situated down one end of the strip (not as far down as Circus, Circus) with the other end a bus or taxi ride away. We caught a taxi from Circus Circus to New York New York (the roller coaster here is the best apparently) so quite a long way. The casinos are huge and worlds themselves. We ate at Woolfgang Pucks Il Postiro? restaurant in the square at the Venetian which was fantastic. A couple of others are pretty ordinary and not any cheaper. We had an amazing breakfast at Boudin - well worth a visit. The pools are amazing on a warm day and Sundays they have an over 21 area with DJ's just like in the movies! The gondola ride in the Venetian was fun and there is heaps of shopping. Walgreens (chemist with a doctors) is downstairs and just outside at the Venetian. Overall we loved Vegas and there is so much to do. I would recommend the Venetian.

Room Tip: Ask to overlook the strip as the lights are amazing at night - we could see fireworks at all different times of the night.
  • Stayed: April 2012, travelled with family
    • Value
    • Location
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2  Thank Karensullo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PA_GuestRelations2, Guest Relations Manager at The Venetian Las Vegas, responded to this reviewResponded May 5, 2012

Dear Guest,

Thank you very much for taking the time to share your positive experience. There is no greater satisfaction, as a customer service professional, than receiving kind words from a valued guest. Rest assured that your comments have been shared so we may enliven our team members with your thoughtful compliments. I am confident that our staff delights in knowing that they contributed to the enjoyment of your stay and we all look forward to your return.

Kind Regards,

Guest Relations
The Venetian|The Palazzo

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Reviewed April 24, 2012

Breath taking hotel!! As so as we entered the hotel we were mesmerized by the architecture and decor. Very clean hotel and helpful staff. There is so much to offer at the Venetian that you do not even have to leave the propery. Over 80 high end shops and 30 restaurants as well as a convenient food court to grab a quick lunch and bring it out to the pool. Very pretty setting outside, garden tressels to walk through to go to the pools. The only place I didn't care for was the Riva Cafe by the pool. The menu was very limited. We had dinner at the Aqua Knox restaurant and saw the Blue Man Group all for $150.00. That was a steal. The food is amazing and the show was incredible. Phantom of the Opera is also playing at the Venetian until September and it is a must see. 7 For All Man Kind jean store is one of the many high end shops. It happens to be my favorite jean store. We walked through many of the hotels while we were in Vegas and the Venetian by far was the nicest. We can't wait to go back.

Room Tip: All of the rooms are suites, so they are large and comfortable. I do think you can go wrong.
  • Stayed: April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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2  Thank sunbather38
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PA_GuestRelations2, Guest Relations Manager at The Venetian Las Vegas, responded to this reviewResponded May 5, 2012

Dear Guest,

Thank you for allowing us to host you during your recent visit and for taking the time to share your experience. We are humbled to have received such thoughtful comments, for there really is no greater satisfaction, as a customer service professional, than receiving kind words from a valued guest. Your feedback is a testament and reflection of the continued success of The Venetian|The Palazzo’s diligent strides towards personalized and second-to-none service and for our clear and paramount five-diamond vision.

Once again we genuinely thank you for your time and for your kind words, the words that have reminded us of our agreement, ability and empowerment to continue our pursuit of providing our guests with nothing less than the best. And for that, we are forever grateful.

Kind Regards,

Guest Relations
The Venetian|The Palazzo

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Reviewed April 24, 2012

Massive hotel but to be expected. Great suites, great service, clean quality casino, entertainment, pool, shopping, restaurants and more. No complaints.

  • Stayed: May 2011, travelled with friends
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2  Thank Paul K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PA_GuestRelations2, Guest Relations Manager at The Venetian Las Vegas, responded to this reviewResponded May 5, 2012

Dear Guest,

Thank you for your kind words and feedback! There is no greater satisfaction, as a customer service professional, than receiving kind words from a valued guest. It was my pleasure to share your positive experience with our team members. They truly appreciate hearing from satisfied guests like you, and we all look forward to your return.

Kind Regards,

Guest Relations
The Venetian|The Palazzo

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Reviewed April 24, 2012 via mobile

Check in was great, hotel fine. We had one suitcase we took to the room ourselves. Went out for a bit, came back to suite, or suitcase was gone! Apparently they (hotel) took it from our room and sent it home with another guest. Staff was not helpful and showed no compassion.
Been 2 days now still no luggage, suppose to arrive today. We'll see. Comping us our stay + 500 cash. Not enough in my opinion but wife is happy, oh well! Did I mention our room was comped to begin with?? Never staying here again!

  • Stayed: April 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
9  Thank 808joe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PA_GuestRelations2, Guest Relations Manager at The Venetian Las Vegas, responded to this reviewResponded May 25, 2012

Dear Guest,

Thank you for choosing The Venetian as your host during your recent visit to Las Vegas. Please accept my apologies for the luggage challenges you experienced during your stay. While I was relieved to learn that ultimately the challenge was addressed, I was disappointed to learn that the resolution was not satisfactory.

It is never our intention to cause our guests this unnecessary stress or inconvenience. Allow me to assure you that your most recent experience is not the standard of our resort. Again, I apologize that you were not extended our Unmatched Guest Services throughout your entire stay.

I would like to thank you for sharing the details of your experience. It is through communication, such as yours, that we are better able to monitor and improve services for our guests.

The service, or lack thereof, that you described is definitely not to our standards. I understand that there are many travel options when visiting this city and we hope that we can continue to be your resort of choice when visiting this fabulous city. Please contact our office when you are planning your next visit as we would love another opportunity to host you to showcase what our properties are all about.

Kind Regards,

Guest Relations
The Venetian|The Palazzo

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