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Reviewed April 25, 2012

**Background to our stay**
We spent six days in Las Vegas in July last year and decided to stay at the Venetian, it was a toss up between that and the Bellagio, but after several people said to us "lots of older people in the Bellagio" we decided that perhaps the Venetian was more suited to us as mid-20 somethings.

**The Hotel**
The hotel is ENORMOUS. The entire complex comprises of The Venetian and The Pallazo next door. In the middle is a huge shopping centre/food arcade etc. I would honestly say it was as big as the Trafford Centre and much much taller. Because of the size, personally I found trying to get anywhere just took forever. From our room, we walked down a long corridor to the lifts, took the lifts 30 floors down then walked through the lift lobby and into the casino. That typically took 10-15 minutes which doesn't sound long, but it really naffed me off every time I forgot something in the room or if I wanted breakfast or if they refused to let me charge food to my room card without presenting my passport (weird!) and naturally I had not got the passport with me. All in all, I hated the fact it was so big, but seriously, the whole of Las Vegas is like that, crossing a road seems to take 20 minutes due to people traffic, road bridges, car traffic and traffic lights. You aint going nowhere fast.

Equally, we never did find out where the "official" restaurant was and tended to eat in the food courts next to the casino because they were cheaper and more convenient. Bonus points for having a cupcake shop by the lifts. Not so good for putting weight on me though! :)

In terms of decor, it is stunning. Marble everywhere, ornate ceilings, dripping with "gold" everywhere. It does feel really luxurious and it is very clean. The size of the thing just drove me mad.

**The Room**
The room again is ENORMOUS! We paid about $120 per night which considering what we had paid elsewhere on our roadtrip was very good value for the size of the room. There was a living area and upper level with a MASSIVE Californian King Bed (bigger than king size in the UK), two TV's, the bathroom was exquisite with marble everywhere, a TV in the bathroom and a phone in the toilet. Never know who might ring when your spending a penny! We had a great view of the volcano across the road and watched it erupt many times from our hotel room.

**Location on the Strip**
In terms of location, it is dead central; BUT the bottom half of the strip is being re-developed so we didn't go further down than the Venetian, therefore we felt as though we were technically at the end of the strip (even if we weren't). If you want to stay central of the good part of the strip, stay in the Bellagio.

**Staff**
The staff seemed generally friendly, a few issues with luggage not being delivered to our room for several hours, two phonecalls later (from the toilet phone ha ha!) and it was sorted with deepest apologies.

**Casino**
The casino was brilliant, one of my favourites which was lucky as we spent quite a good proportion of time in there (air conditioned compared to 40 degrees outside!). Lots of tables, lots of slots but not as many free drinks as is typically reported about Vegas (that goes for all hotels)

**Pool area**
The pool area was stunning HOWEVER, they should absolutely ban smoking around and IN the pool. I got fed up being choked to death by cigar smoke. You can have a free sunbed which were canvas and comfy OR you can pay for a cabana a little private-ish hut - we enquired just for a giggle and they were $300. The girl didn't seem too amused when I asked if that was for a week....no it was for a day! Eek! I did feel "poor" sometimes as this hotel was a massive treat for our honeymoon and there were lots of people about with lots of money! Drinks girls are round frequently but service was quite slow. At the weekends, Vegas just gets crazy. Venetian has pool parties and loud DJs which you have to pay extra for (Tao Beach) - lots of drunk youngsters about at the weekend though which detracted from the overall feel of the hotel. My favourite part of the pool was next door where you can walk through to the Pallazzo and there are sunbeds IN THE POOL - cool off whilst you tan, what more could you ask for?!

**Overall Impression**
The size drove me scatty, I'm not sure any of the other hotels would be any better and the fact it took me ages to find breakfast in the mornings wasn't so great. I did like the hotel a lot but due to the location would probably stay at the Bellagio next time even though I think the Venetian is actually nicer in terms of decor. The room and the sunbeds in the pool were my favourite part!

  • Stayed: July 2011, travelled as a couple
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1  Thank dollydaydream84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PA_GuestRelations2, Guest Relations Manager at The Venetian Las Vegas, responded to this reviewResponded May 25, 2012

Dear Guest,

Thank you for choosing The Venetian as your host during our recent visit to Las Vegas. I am delighted to hear that your overall impression of the hotel was a positive one.

I would like to thank you for sharing the details of your experience. It is through communication, such as yours, that we’re better able to monitor and improve services for our guests.

We value your patronage and hope that you will allow us another opportunity to host you in the future.

Kind Regards,

Guest Relations
The Venetian|The Palazzo

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 24, 2012

We've stayed at the Venetian and Palazzo many times and have always loved the experience. This stay was a disappointment. The room at the Venetian was wonderful (as always), comfortable bed, nice amenities, etc. The problem was noise. We asked for a quiet room on a high floor. We were put on the 26th floor, overlooking the pools. Terrible. Well, only terrible if you don't enjoy listening the the loud thumping bass of the music from Tao Beach all day. I don't. I requested a room change on Sunday, but that wasn't possible. Was going to change rooms on Monday, but then was assured the noise would not be a problem during the week - so didn't bother (a retrospective mistake). Noise level was fine on Monday, but today, not so much. Good news is that it ends at 6:00 or so. Bad news is that enjoying a quiet nap or reading in the room in the afternoon was not in the cards. I suppose for most people this would not be a problem - only a problem if you want to enjoy some afernoon quiet time in the room. Lesson learned - don't get a room in the Venetian facing the pools in summer (no matter how high up) if you are senstive to noise. I actually prefer the Palazzo, so next time we'll stay there or not stay at all. Other downside of this stay was the construction going on in the casino. Not only was the room not so pleasant, but the casino too had the sounds of construction. Like I said, not a great stay.

  • Stayed: April 2012, travelled as a couple
    • Sleep Quality
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    • Service
2  Thank Cambria2002
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PA_GuestRelations2, Guest Relations Manager at The Venetian Las Vegas, responded to this reviewResponded May 25, 2012

Dear Guest,

Thank you for choosing The Venetian as your host during our recent visit to Las Vegas. While I am happy to hear that you enjoyed certain aspects of your stay, it is disheartening to learn that your afternoons were disturbed by the music from TAO Beach. Please rest assured that we will forward your comments to TAO Management for their review.

I would like to thank you for sharing the details of your experience. It is through communication, such as yours, that we’re better able to monitor and improve services for our guests.

We certainly value your patronage and hope that you will allow us another opportunity to host you in the future.

Kind Regards,

Guest Relations
The Venetian|The Palazzo

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 24, 2012

We have just visited Las Vegas with two boys, 10 & 13. At reception we upgraded to the Palazzo and a view over Treasure Island for $45 per night. Well worth it. Rooms were enormous with a separate lounge, 3 tv's and a great bathroom. No fridge though. You do need to walk through the Casino to get to the rooms but that is the same with any hotel in Vegas. It is near the big shopping mall which looks fantastic and walking distance to Bellagio and Paris at a pinch. It is situated down one end of the strip (not as far down as Circus, Circus) with the other end a bus or taxi ride away. We caught a taxi from Circus Circus to New York New York (the roller coaster here is the best apparently) so quite a long way. The casinos are huge and worlds themselves. We ate at Woolfgang Pucks Il Postiro? restaurant in the square at the Venetian which was fantastic. A couple of others are pretty ordinary and not any cheaper. We had an amazing breakfast at Boudin - well worth a visit. The pools are amazing on a warm day and Sundays they have an over 21 area with DJ's just like in the movies! The gondola ride in the Venetian was fun and there is heaps of shopping. Walgreens (chemist with a doctors) is downstairs and just outside at the Venetian. Overall we loved Vegas and there is so much to do. I would recommend the Venetian.

Room Tip: Ask to overlook the strip as the lights are amazing at night - we could see fireworks at all different times of the night.
  • Stayed: April 2012, travelled with family
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2  Thank Karensullo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PA_GuestRelations2, Guest Relations Manager at The Venetian Las Vegas, responded to this reviewResponded May 5, 2012

Dear Guest,

Thank you very much for taking the time to share your positive experience. There is no greater satisfaction, as a customer service professional, than receiving kind words from a valued guest. Rest assured that your comments have been shared so we may enliven our team members with your thoughtful compliments. I am confident that our staff delights in knowing that they contributed to the enjoyment of your stay and we all look forward to your return.

Kind Regards,

Guest Relations
The Venetian|The Palazzo

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 24, 2012

Breath taking hotel!! As so as we entered the hotel we were mesmerized by the architecture and decor. Very clean hotel and helpful staff. There is so much to offer at the Venetian that you do not even have to leave the propery. Over 80 high end shops and 30 restaurants as well as a convenient food court to grab a quick lunch and bring it out to the pool. Very pretty setting outside, garden tressels to walk through to go to the pools. The only place I didn't care for was the Riva Cafe by the pool. The menu was very limited. We had dinner at the Aqua Knox restaurant and saw the Blue Man Group all for $150.00. That was a steal. The food is amazing and the show was incredible. Phantom of the Opera is also playing at the Venetian until September and it is a must see. 7 For All Man Kind jean store is one of the many high end shops. It happens to be my favorite jean store. We walked through many of the hotels while we were in Vegas and the Venetian by far was the nicest. We can't wait to go back.

Room Tip: All of the rooms are suites, so they are large and comfortable. I do think you can go wrong.
  • Stayed: April 2012, travelled as a couple
    • Value
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2  Thank sunbather38
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PA_GuestRelations2, Guest Relations Manager at The Venetian Las Vegas, responded to this reviewResponded May 5, 2012

Dear Guest,

Thank you for allowing us to host you during your recent visit and for taking the time to share your experience. We are humbled to have received such thoughtful comments, for there really is no greater satisfaction, as a customer service professional, than receiving kind words from a valued guest. Your feedback is a testament and reflection of the continued success of The Venetian|The Palazzo’s diligent strides towards personalized and second-to-none service and for our clear and paramount five-diamond vision.

Once again we genuinely thank you for your time and for your kind words, the words that have reminded us of our agreement, ability and empowerment to continue our pursuit of providing our guests with nothing less than the best. And for that, we are forever grateful.

Kind Regards,

Guest Relations
The Venetian|The Palazzo

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 24, 2012

Massive hotel but to be expected. Great suites, great service, clean quality casino, entertainment, pool, shopping, restaurants and more. No complaints.

  • Stayed: May 2011, travelled with friends
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2  Thank Paul K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PA_GuestRelations2, Guest Relations Manager at The Venetian Las Vegas, responded to this reviewResponded May 5, 2012

Dear Guest,

Thank you for your kind words and feedback! There is no greater satisfaction, as a customer service professional, than receiving kind words from a valued guest. It was my pleasure to share your positive experience with our team members. They truly appreciate hearing from satisfied guests like you, and we all look forward to your return.

Kind Regards,

Guest Relations
The Venetian|The Palazzo

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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