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Reviewed 3 weeks ago

Staying at the Mirage and getting to our show was easy and convenient. The Pantry staff was awesome at the restaurant we had a late dinner at. The cute waitress sang happy BD to my partner. She was fun...

  • Stayed: September 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with MGM Resorts International
Thank Explorer261738
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago

We went in Sept. The Mirage has a beautiful hotel. The dining abd beverages are overpriced. But, anywhere nice to eat is expensive. Great central location. Rooms are nice. Front desk and concierge services are great. We had a great experience and will go back.

  • Stayed: September 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with MGM Resorts International
Thank hoosierlightning
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MGM_Resorts, Guest Relations Specialist at The Mirage Hotel & Casino, responded to this reviewResponded 3 weeks ago

Dear hoosierlightning,

Thank you for taking the time to share your feedback on TripAdvisor. We are delighted to read your kind words regarding your most recent stay and your immense satisfaction with your assigned room. Additionally, it is wonderful to hear that our preferred location on the Strip and exceptional service you received at the Concierge and our Front Desk thoroughly impressed you. At The Mirage, our staff strives to provide a luxurious and comfortable experience for our guests and your stay is truly indicative of our service philosophy. We value your patronage and we look forward to serving you again soon.

Sincerely,

Elleyne M.

Guest Relations Specialist
The Mirage Hotel & Casino
MGM Resorts International

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

We stayed at the Mirage for 3 nights, beginning of September. They had not received our room preference details from our tour operator but accommodated us with a standard room with King size bed which was adequate for us (only being two). We noticed that there are rooms with two King/Queen beds and many rooms have multiple occupants which created parties and some corridor noise. (Corridors are very cold so take a jumper/cardi at night!)

Our room was facing the back of the strip but whilst there wasn't a great view, we didn't suffer with any external noise which suited us. We had no issues with the room and the bed was comfy. The only one thing to comment on was that they did not appear to do shower gel, only hand soap and we had a problem trying to find shower gel to buy while we were there. The only place we ate within the Mirage was The Pantry as we had an early morning helicopter flight to the Canyon (highly recommended). The Pantry accommodated me with a request that wasn't on the menu and we were happy.

Location is excellent and if your not looking for the sites and experiences other mega resorts provide (outside of gambling and slots) and would be prepared to seek these elsewhere, then this is a good place to stay. We walked to the Wynn across the way for the show Le Reve the Dream - highly recommended.

Being a vegetarian - I struggled at lunch and dinner. Also not all ingredients are listed on menus so be sure to mention to your server if your vegetarian as meat seems to be added to virtually everything!

Everything, including food was expensive but we'd go back in a few years when our funds have recovered!

  • Stayed: September 2018, travelled as a couple
    • Value
    • Sleep Quality
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Thank Travel4fun27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago

The Mirage is near the center of it all. The casino is large but not “confusing” large, and easy to get around in. Easy access to self parking too if you have a rental. The Pantry restaurant has the best pancakes ever!! And it’s conveniently open 24h. So is the Mirage store if you need a snack and water/soda. We will stay here again!

  • Stayed: September 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with MGM Resorts International
Thank 71179vgb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago

I recently stayed at this hotel for 5 nights on a business trip to Las Vegas. The pricing was deceptive. First they add on this made up “resort fee” ($43 a night) that was higher than the room rate, then they charged for parking ($15 a day) on top of that!!! Add to that the frig is one of those “if you touch it you bought it” frigs. I asked about having a customer frig put in, as offered by housing keeping and that would be another $35 a night!! On top of all this the bed was way to soft and we where awoken at 6am by some kind of work being done on the property. This was not the first time at the Mirage, but most likely my last.

Stayed: September 2018, travelled on business
1  Thank Andrew94114
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MGM_Resorts, Guest Relations Specialist at The Mirage Hotel & Casino, responded to this reviewResponded 3 weeks ago

Dear Andrew94114,

Thank you for staying at The Mirage for five nights on a business trip to Las Vegas. It is disheartening for your expressed displeasure with our Resort Fee Policy and the minibar in your assigned room. We are also saddened for your disappointments with our bedding accommodations and distracting construction noise easily heard on your stay. We welcome your comments, as they are one of the best tools we have to ensure our guests’ comfort and satisfaction. Rest certain, your feedback has been forwarded to our appropriate management teams for further review and future improvements. We regret your stay was not what you had anticipated, and hope for a future opportunity to welcome you back for a truly seamless experience.

Sincerely,

Elleyne M.

Guest Relations Specialist
The Mirage Hotel & Casino
MGM Resorts International

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