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Reviewed May 19, 2018

Edye Kaplan does a great job making sure the casino guests have a excellent stay, There is something for everybody to do. My kids had a blast and the adults also enjoyed their stay.

Thank leonarde372
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Customer Care, Guest Services / Front Office at Grand Sierra Resort and Casino, responded to this reviewResponded March 4, 2022

Dear leonarde372,

Thank you for this amazing review! We appreciate your feedback and are elated to hear about your family's experience at the Grand Sierra Resort & Casino and with Eddie. Guest experience is very important to us here at the Grand Sierra Resort & Casino. We look forward to your return.

Thank you!

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Reviewed May 19, 2018

I am a regular visitor here and am always welcomed by the staff! They make the most effort of any casino in the area to be the most hospitable. From some of the pit bosses and dealers, Keno staff, Poker room staff.... but especially my host MELISSA (who always goes completely out of her way to make her guests feel appreciated and seems to be available 24/7 because she doesn't ever sleep). I was previously a vip at some of the surrounding casinos and have since changed my focus to the Grand Sierra because of my experience with the best host in the business.

Room tip: The A side is slightly more updated and prettier but the Summit rooms have microwaves.
Date of stay: May 2018
  • Trip type: Travelled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank TheCoopers07
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GSRCustomerCare, Manager at Grand Sierra Resort and Casino, responded to this reviewResponded May 22, 2018

Dear Keith C,

Thank you for visiting the Grand Sierra Resort and Casino and sharing your review. It is a delight to know how much you enjoyed our resort and your experience with Melissa. We truly appreciate the excellent rating you have awarded us and hope to welcome you back soon.

Thank you!

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Reviewed May 19, 2018 via mobile

Very greatful for the help from Larry at the GSR. Couldn’t be more happy with our stay. He’s a very genuine person who cares about people’s thoughts and needs. Definitely made our stay a memorable one. I’m sure we’ll be coming back in the future because of the great service.

Date of stay: May 2018
Trip type: Travelled with friends
Thank kylenicoll
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GSRCustomerCare, Manager at Grand Sierra Resort and Casino, responded to this reviewResponded May 22, 2018

Dear kylenicoll,

Thank you for taking the time to give the Grand Sierra Resort and Casino a 5-star review! We are elated to hear about your experience with Larry. We have passed on your kind feedback to management so Larry can receive the recognition he deserves. We are very lucky to have him on our team. We are looking forward to you visiting us again soon!

Thank you!

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Reviewed May 19, 2018 via mobile

Outstanding trip to the grand sierra in Reno. Couldn't have asked for a better host. Super cool guy and went above and beyond for everything we needed. Definitely coming back as soon as i can. Can't wait to bring the family back!

Date of stay: May 2018
Trip type: Travelled with friends
Thank Stevo J
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GSRCustomerCare, Manager at Grand Sierra Resort and Casino, responded to this reviewResponded May 22, 2018

Dear Stevo J,

Thank you for visiting the Grand Sierra Resort and Casino and sharing your review. It is a delight to know how much you enjoyed our resort We truly appreciate the excellent rating you have awarded us and hope to welcome you back soon.

Thank you!

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Reviewed May 19, 2018 via mobile

He is so great. He is the main reason we keep coming back to the GSR! This hotel is the best hotel I have been to and I can’t wait to come back very shortly! We enjoy coming here to celebrate almost every big event!

Date of stay: May 2018
Trip type: Travelled with family
Thank morgantaylorj07
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GSRCustomerCare, Manager at Grand Sierra Resort and Casino, responded to this reviewResponded May 22, 2018

Dear morgantaylorj07,

Thank you for visiting the Grand Sierra Resort and Casino and sharing your review. It is a delight to know how much you enjoyed our resort. We truly appreciate the excellent rating you have awarded us and hope to welcome you back soon.

Thank you!

Report response as inappropriate
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