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Reviewed May 20, 2018 via mobile

Much nicer and more modern hotel than the the tired Silver Legacy (see separate review). Their spa was lovely—eucalyptus steam room, jacuzzi, dry sauna, showers, quiet room, group room, fruits, coffee/tea. Had a “sample” massage, since that’s all they could fit in the schedule, and I got to enjoy the rest of the spa facilities. Quiet, peaceful and clean. Staff were attentive and helpful. Would go back. There is also a large outdoor pool area for hotel guests.

Stayed: May 2018, travelled solo
Thank Debbie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GSRCustomerCare, Manager at Grand Sierra Resort and Casino, responded to this reviewResponded May 22, 2018

Dear Debbie C,

I want to thank you for choosing the Grand Sierra Resort and Casino and for sharing your great review. It is a pleasure to know you enjoyed our Spa. We are looking forward to you visiting us again in the near future.

Thank you!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed May 19, 2018

We had a family and friends graduation celebration at the Grand Sierra Pool on May 19th 2018. We rented several of the cabanas. The cabanas were awesome and the staff was even better. The manager, Christina, made sure everything went smoothly and the wait staff was very friendly and attentive. It was an awesome experience for everyone. I would recommend the pool area for anyone looking for an awesome experience.

Stayed: May 2018, travelled with family
Thank bevfullerton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GSRCustomerCare, Manager at Grand Sierra Resort and Casino, responded to this reviewResponded May 22, 2018

Dear bevfullerton,

Thank you for taking the time to give the Grand Sierra Resort and Casino a 5-star review! We are elated to hear about your experience with Christina. We have passed on your kind feedback to management so Christina can receive the recognition she deserves. We are very lucky to have her on our team. We are looking forward to you visiting us again soon!

Thank you!

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Reviewed May 19, 2018

I am a regular visitor here and am always welcomed by the staff! They make the most effort of any casino in the area to be the most hospitable. From some of the pit bosses and dealers, Keno staff, Poker room staff.... but especially my host MELISSA (who always goes completely out of her way to make her guests feel appreciated and seems to be available 24/7 because she doesn't ever sleep). I was previously a vip at some of the surrounding casinos and have since changed my focus to the Grand Sierra because of my experience with the best host in the business.

Room Tip: The A side is slightly more updated and prettier but the Summit rooms have microwaves.
  • Stayed: May 2018, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank Keith C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GSRCustomerCare, Manager at Grand Sierra Resort and Casino, responded to this reviewResponded May 22, 2018

Dear Keith C,

Thank you for visiting the Grand Sierra Resort and Casino and sharing your review. It is a delight to know how much you enjoyed our resort and your experience with Melissa. We truly appreciate the excellent rating you have awarded us and hope to welcome you back soon.

Thank you!

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Reviewed May 19, 2018 via mobile

Very greatful for the help from Larry at the GSR. Couldn’t be more happy with our stay. He’s a very genuine person who cares about people’s thoughts and needs. Definitely made our stay a memorable one. I’m sure we’ll be coming back in the future because of the great service.

Stayed: May 2018, travelled with friends
Thank kylenicoll
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GSRCustomerCare, Manager at Grand Sierra Resort and Casino, responded to this reviewResponded May 22, 2018

Dear kylenicoll,

Thank you for taking the time to give the Grand Sierra Resort and Casino a 5-star review! We are elated to hear about your experience with Larry. We have passed on your kind feedback to management so Larry can receive the recognition he deserves. We are very lucky to have him on our team. We are looking forward to you visiting us again soon!

Thank you!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed May 19, 2018 via mobile

Outstanding trip to the grand sierra in Reno. Couldn't have asked for a better host. Super cool guy and went above and beyond for everything we needed. Definitely coming back as soon as i can. Can't wait to bring the family back!

Stayed: May 2018, travelled with friends
Thank Stevo J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GSRCustomerCare, Manager at Grand Sierra Resort and Casino, responded to this reviewResponded May 22, 2018

Dear Stevo J,

Thank you for visiting the Grand Sierra Resort and Casino and sharing your review. It is a delight to know how much you enjoyed our resort We truly appreciate the excellent rating you have awarded us and hope to welcome you back soon.

Thank you!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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