We took the boys to Tahoe to go sledding (one of many sledding trips this year with our 2 and 5 year olds) and have stayed in different condo-style places each time. The rooms at the ridge were nicely decorated and the sleep number bed was much appreciated after a rough sledding excursion. I give this place a poor review because of the lack of customer service we received. We checked out of our room at 10am and drove home to the San Francisco area. After unpacking, we discovered that our 5 yr old's personal game system was left at the condo and quickly called to see if anyone had turned it into the lost and found. I thought we'd have a good chance of retrieving the game system since I called before 4pm (check-in is not until 4pm so the room would have no occupants yet) and there should have been only one cleaning person with room access after we left, which I thought management could track down. I was told someone would return my call. I called again later in the evening and was told someone else would return my call. No one EVER called me back and after 2 days, I gave up. I can't help but feel that my son was robbed. My warning to anyone who plans to stay at this place - do a complete sweep of your room before you leave because anything left behind will not be returned -much less acknowledged.
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- Also Known As:
- Ridge Pointe Tahoe Stateline
- Ridge Pointe Tahoe Lake Tahoe (Nevada)/Stateline