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Reviewed September 5, 2018 via mobile

Oh where to begin with how terrible this experience was. First, they advertise “free WiFi.” It’s not free. You pay $25 a night for amenities - one of which is WiFi. I decided at the front desk to upgrade our room for an extra $50 a night because according to the front desk clerk “it has an amazing view of the lake.” More like amazing view of the parking lot and pool and we could kind of see the lake beyond the trees. Next, paper thin walls and just a generally dirty/shabby look about the room. Our phone was broken. But what really did it was the shower. I felt like I was trying to stand on a paddle board. It’s like their old tub was old so they put a cover over it, but not well so air and water was getting in under it. Someone is going to slip and sue them. Also, when I checked in the clerks were sitting there gossiping and took their time in even acknowledging me. When I checked out and told her about the tub and other problems, she didn’t seem to care in the slightest. They got their money. Guess they don’t care about how they treat their guests. I wish I could give this place 0 stars. I used to work at a different Hard Rock. The company I knew cared about how their guests were treated. We only live about two hours away and have plans to come back to Lake Tahoe, but we will NEVER stay here again.

Stayed: September 2018, travelled with friends
1  Thank Whitley L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HRHCLakeTahoe, Manager at Hard Rock Hotel & Casino Lake Tahoe, responded to this reviewResponded September 6, 2018

Dear Guest,

We first want to thank you for bringing this issue to our attention. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short.
We will take your feedback and will pass it along to our team members with hopes that we will improve our product moving forward. Thanks again for the feedback and we truly apologize for the inconvenience you endured during your stay.

Sincerely,

Hard Rock Hotel & Casino, Lake Tahoe Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 4, 2018

After reading the other reviews i had second thoughts but on arrival i was pleasantly surprised ,the hotel is older and signs of wear are evident if you look but i found the hotel clean and well located staff were friendly and rooms were a decent size and cleanesthe beds were comfy and we had a great nights sleep the casino was cool too , i would definitely stay here again if the price is right

  • Stayed: August 2018, travelled as a couple
    • Location
    • Cleanliness
    • Service
2  Thank philip d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HRHCLakeTahoe, Manager at Hard Rock Hotel & Casino Lake Tahoe, responded to this reviewResponded September 5, 2018

Dear Guest,

Thanks for leaving us such a wonderful review. We are so glad that you our services. Our dedicated staff will be pleased to learn of your high praise and we truly appreciate the honest feedback. Please come see us again soon!

Regards,

Hard Rock Hotel & Casino, Lake Tahoe Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 3, 2018

My husband and I stayed here for a wedding over Labor Day weekend. The room was fairly small and had a peek-a-boo view of the lake after you got past the parking lot. The room was word all around, but especially the bathroom. There were scuffs on the walks and the faucets needed replacing. The common areas like the lobby, casino, and pool are in much better condition.

Also, our room was not sound proof at all. We could hear the concert on Friday night very clearly which isn't unexpected at the Hard Rock, but we could also hear the ice machine right outside our door and the other hotel patrons in the hallway. We could even hear the room service cart go by.

For what we needed this weekend the room was serviceable but I would try my luck elsewhere next time.

  • Stayed: September 2018, travelled with family
    • Value
    • Sleep Quality
    • Service
1  Thank megjjensen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HRHCLakeTahoe, Manager at Hard Rock Hotel & Casino Lake Tahoe, responded to this reviewResponded September 4, 2018


Dear Guest,

Thanks for the feedback. We want to extend our sincerest apologies concerning all the issues that you have faced. We apologize for the inconvenience you endured. We will take your feedback and will pass it along to our team members with hopes that we will improve our product moving forward. Thanks again for the feedback.
Sincerely,

Hard Rock Hotel & Casino, Lake Tahoe Team

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Reviewed September 1, 2018

This building is a weak representation of a remodel. All cosmetic and not even done good. The building is old, dated and dirty. At $340 per night you would have thought that it was pretty nice. Pictures tell no lies. Restaurant downstairs is a joke too. Homeless just roll right up as you're trying to chill. That review is coming next.

  • Stayed: August 2018, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Andrew S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HRHCLakeTahoe, Manager at Hard Rock Hotel & Casino Lake Tahoe, responded to this reviewResponded September 3, 2018

Dear Guest,

Thank you very much for taking the time to review our property. Your input, and feedback from all of our guests is very important to us and our goal is that expectations met. It is clear that yours were not and for that we apologize. Thanks again for the feedback and we truly apologize for the inconvenience you endured during your stay.

Sincerely,

Hard Rock Hotel & Casino, Lake Tahoe Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 1, 2018 via mobile

The hotel is fine. The casino is nice and has $1 blackjack.

The hotel service leaves a lot to be desired, however. We struggled multiple times to get someone at the front desk or bell desk on the phone (we would call from our room). We would try for 15 minutes straight and nobody answered. It’s a small thing, but so incredibly frustrating (particularly when we were pressed for time). Ultimately we either had to go downstairs for service or called room service to have them find someone to help us.

Stayed: September 2018, travelled as a couple
2  Thank Stephanie D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HRHCLakeTahoe, Manager at Hard Rock Hotel & Casino Lake Tahoe, responded to this reviewResponded September 3, 2018


Dear Guest,

Thanks for the taking the time to write a review. We certainly welcome views and opinions from all our guests. Clearly you did not enjoy your time here and for that we do apologize. We will take your feedback and will pass it along to our team members with hopes that we will improve our product moving forward. Thanks again for the feedback.

Sincerely,

Hard Rock Hotel & Casino, Lake Tahoe Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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