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1 - 6 of 356 reviews
Reviewed January 19, 2021

We had a great time at the bartlett inn our room was clean and tidy for our one year anniversary. We had a great stay we got our room upgraded and gave us great recommendations for local food and sightseeing we had tons of privacy in the Crawford cabin and highly recommend Crystal from the NEW management made everything perfect and was always ready if we needed anything.

Date of stay: January 2021
Trip type: Travelled as a couple
Thank josephmW2496CA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeremy Robin, Owner at Bartlett Inn, responded to this reviewResponded March 2, 2021

Thank you guest!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 22, 2020 via mobile

This place is terrible! I left my phone number for the owners to contact me ASAP, and nobody has called me yet(3days ago).
I want a refund!
(Update9/22/2020)
Still NO contact from management, no refund, no apologies, ZERO RESPECT!

DO NOT STAY HERE!!!!

Date of stay: September 2020
Trip type: Travelled with family
3  Thank Stephaniie_A_W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bartlett Inn, Owner at Bartlett Inn, responded to this reviewResponded March 2, 2021

Dear Guest,
Thank you for your review. We will look into the items you raise. Please contact us to discuss further. We have not heard from you.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 28, 2020 via mobile

The Bartlett Inn is a disgrace ! Owner or property manager Jeremy was more than happy to pick up the phone when I was trying to find the location. Now that I am on the side of the road and finally got reception, I keep calling again to let him know that I found the property and the room is a mess! Broken bed, unmade beds, trash everywhere , bathroom trash full and dirty towels all over the floor! This was after 4:30-5 pm, btw! When Jeremy did pick up earlier, he said the room was ready and keys would be in room! Wrong!!!!!
Even with “WiFi “ from the Inn, no service! Had to get my husband and disabled child back in the car to find service and try and call back again! 10 calls later and sent to voicemail, I then called from other phones. Still no one got back to me until I left a message on someone else’s phone and said I was interested in staying at the property. I INSTANTLY got a call back and then had to tell Jeremy that it was in fact me. The unhappy customer. He said I could call orbitz and talk to them and that off they took care of his commission , that he would give me a full refund ! That did not sit well with me, but after 2 1/2 hours of driving to North Conway two hours of trying to deal with getting a hold of Jeremy at the Bartlett in and then trying to find another place to stay at for the night, I decided I would call Orbitz. Orbitz contacted the hotel and they keep giving them the runaround and keep saying to call back after 2 PM. This is unacceptable behavior! This is no way to run a business!! I even took pictures!
I strongly suggest that The Bartlett Inn makes this right and apologizes and I get my full refund!
I was told by a motel nearby that a lawyer but the property and since then, with the new management, things have really gone downhill! They weren’t kidding!!!!!
DO NOT STAY THERE!

AWFUL ROOMS! FILTHY, MISREPRESENTATION OF PROPERTY AND HORRENDOUS CUSTOMER SERVICE!!!!!
YOU HAVE BEEN WARNED! Also read on yelp!

Date of stay: July 2020
Trip type: Travelled with family
4  Thank briancC40PF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeremy Robin, Owner at Bartlett Inn, responded to this reviewResponded August 24, 2020

Dear Guest,

We are sorry for your disappointment. Please call to discuss further. Yours, Bartlett Inn

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 27, 2020

So I talked to Jeremy yesterday I had been trying to reach the inn for two days at all different times finally left a message and Jeremy got back to me I explained that I have been very sick (I have doctors report and covid test they did )the test came back negative but I'm still sick so I explained that I would not be able to go because I would not want to get anyone else sick he then asked I was going to be up at any other time and I said no my check in was for Thurs checking out sun he then explained that there was a two week cancellation policy so I started to get a little upset and I said so you're not going to refund me and he said well just call him back next Sunday I said why so the days can go by and then you'll tell me I can't have a refund this is after telling him again that I'm not cancelling for the heck of it I'm SICK so then I said well ok I'll just go up there and get everyone sick and he said OK see you Thursday (omg right) so we get off the phone and I look at HIS page and it states right there that if you have certain symptoms to please not come up and they will refund your money no problem (ya right) so I call him back and read him what HIS site says and after a few more minutes of going round and round he says he doesn't want to fight with me so he will refund me 424 out of my 454 but he's keeping 30 for cancelling, on the invoice he sent me under why are they cancelling he writes grumpy caller I think that was a lot childish but whatever I then decided to do a little research on his properties and other properties in the area.One you are not budget friendly there are alot of other places that are substantially less to book and there reviews are great I can understand when a place gets one or two bad reviews (you can't please everyone) but when every one of your reviews are bad and they talk about the same issues over and over again in both properties you might want to take notice I don't know if you're ego is to fragile to admit you might be in the wrong business but it's called the hospitality business for a reason and with your attitude it won't be long before you go bankrupt just saying hope this helps have a great day

Date of stay: July 2020
Trip type: Travelled as a couple
3  Thank tammykC849ED
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeremy Robin, Owner at Bartlett Inn, responded to this reviewResponded August 24, 2020

Dear Guest,

We appreciate your review. We did refund you and are sorry for your disappointment. Yours, Bartlett Inn

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Reviewed July 7, 2020

I booked with Jeremy in advance for a two night stay in one of his cottages. Two days before I was going to arrive I confirmed my stay and he informed me check in was at 4. We arrived a little early our cottage was locked. No problem it was not 4 yet. Came back after 4 still locked and no one around to unlock it. His friendly drunken neighbor said no one was around, proceeded to make me feel uncomfortable and could not keep his space. He even asked for a ride into town. After this I was NOT comfortable staying. Remember we still could not get into our room and this guy was right next door wanting to party with us, his room was open and a dump. Called owner explained situation. His idea is to move us a few doors down, and wait for someone to come let us in. No thanks!! You wasted my time already! Would not return my money, had us on speaker phone while his friends laughed in the background. You do not know how to run a business! Stay away from here and the Wills Inn, he owns that one to.

Date of stay: July 2020
Trip type: Travelled as a couple
5  Thank 393roxanneb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeremy Robin, Owner at Bartlett Inn, responded to this reviewResponded August 24, 2020

Dear Guest,

We are sorry for your disappointment. We did try to accommodate you. Yours, Bartlett Inn

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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