Stayed at the TownePlace 12/24-26, the first room we were given had a malfunctioning heat unit. They immediately sent up an engineer. Forty minutes later we had to switch rooms one flooor above. The new room had the same problem. Once again we had to pack and switch rooms. The last room had a toilet that was temperamental but by then the engineer went home so we decided to put up with it. Normally this would be frustrating and it was but the staff did everything in their power to help us. Just thankful they had extra rooms. It also snowed and the driveway/parking lot plowing was remarkable. Not a car was snowed in. Really great service. I hate to give this a bad review and I won’t. A lot of things were not working (juice machine, clothes washer, and heat in the first two rooms. There were also some silly things as well. They stock the kitchen with salt but it’s in those little packets and cramped into a salt shaker. You need tweezers to get them out.
Despite all the little problems I would stay here again because in all my travels to big and small hotels, this staff rates amongst the very top for courteousness and friendliness. It is also a convenient location to malls and restaurants.More
- Free Wifi
- Free Parking