We stayed here for a conference and I have to say I was pleasantly surprised. I read the reviews and I was concerned to stay here. In my experience, there was construction across from the hotel. I did not experience any observation of construction within the hotel. I stayed here several years and I was pleasantly surprised of the updates with great views. When you walk into the lobby it is pleasant, lighting could be better but it was inviting. Rooms were updated, sleek and completely and perfectly decorated - all was new. The lobby restaurant was nicely furnished and inviting. Not many tables and not crowded. U shaped bar and and always had people at it throughout the day; the servers and bartenders were kind and welcoming. The location was perfect and walking distance to everything in town.

I had booked a night March 25th for a one night stay using the Marriott website even using points to upgrade room. When arriving the room was not as pictured and the whole floor was a mess with white plaster handmarks on doors and all over carpets the housekeeping helped with footrest as that is one reason I booked room but the room was ok but the hall and walls and doors were a mess and dusty as stated by other reviewers .There were comments about any construction going on on the website.I am a Titanium Member I recieved 1000 pts upon arrival .I ended up leaving after 3 hours because of the conditions. I later learned that because I left early I was being penalized I received no Elite night credit and they took my 1000pts away but did not give back my 35.000 Bonvoy Points I used .I called and spoke to CJ Shaw(GM) he gave me a 1000 point credit in my account but my Elite night never showed up .after follow up with Mr Shaw he said he could not credit me Elite night because I left early.It was not my fault their Marriott was substandard to my Standards.

My opinion was that Mr Shaw was rude and did not want to listen to me why I left VERY UNPROFESSIONAL . To me he passed the buck blaming Marriott Corporation for his hotels substandard Conditions


Joseph Daly

I recently had a very negative experience at the Portsmouth Sheraton, and I wanted to make sure to share this, so others going in this time period are aware.

I will say the staff was friendly as usually, but the hotel itself was not up to par, in any way. We checked in on Friday afternoon, and were unaware that construction was going to be going on. There was no communication during booking or checking in. Upon getting to our floor you were immediately hit with a wall of dust. Dust everywhere, drywall chunks in the hallway, and a smell that reminded us each time we opened the door, that we were in a construction zone. When we entered the room, for our ‘Harbor’ view, I did chuckle a bit since the room was newly remodeled, yet both windows in the room had broken seals, so the Harbor might have been there, but you could not see out the window, due to the broken seals of the window. At that point I decided to have a drink, and went to fill the ice bucket, and wouldn’t you know that the ice machine on the 3rd floor was out of order, so I then had to go locate one on the 2nd floor. This was all in the first hour of our stay, and we almost considered moving to another hotel. We however, opted to stay and meet our friends for dinner.

The next day we then found out that the standard housekeeping services were by request only, as was shampoo. Honestly I don’t recall ever having a negative experience at a Sheraton property, but this one may have been one of the worst hotel stays I have ever had. Just so this does not come off as an exaggeration, I have included some pics of the experience. I just wish the Sheraton would have communicated the situation better, so I wouldn’t have been left with this extremely sour experience.