have stayed here many times. Location perfect for downtown strolling. This time the lobby was not inviting…no water station, cookies or decorations. 4th floor hallway was gross..ground in food, papers etc…hadn’t been vacuumed in awhile. Room furniture tattered. Tub badly chipped. Bedspread needs to be replaced. Breakfast room is delightful. Full breakfast or continental…,.very nice. Staff is excellent. Will stay there again…I hope they get back to basics.
Hilton Garden Inn
Booking.com
Booking.com
Other than the location there was not much to be impressed about. Very worn out hotel with moderately clean rooms, dirty hallways, and most disappointing was the staff that seemed very uninterested is providing any kind of customer service but was rather haste in quoting policy and referred all questions to “the manager”. The same snooty female Gen Z agent at check-in and check-out and one grumpy old man in the morning. With all the other hotel options I would suggest giving the others a shot before you stay with this one.
Great location great staff, filthy and in need of serious updating.
Shower quite moldy, bedspread threadbare, I would not recommend for 400 a room , yikes.
We love Portsmouth we had a wonderful dinner and a nice walk a hotels a mess simply a mess simply a mess.
Spent one night here on our recent trip to the east coast. The location is excellent with walking distance to the downtown area. Customer service was really lacking at check in; No recognition of Diamond service; no room upgrade. We were told we were getting points instead of $10 per day credit. Person checking us in had no idea what we were asking for. She had to go get someone else. The following morning we had breakfast in the restaurant and only received one $10 credit. When asked at check out was told only one person registered to the room. This was obviously changed at check in as I checked my original reservation and two people were registered. Breakfast was very expensive and just OK. Our server was not very attentive and acted bored to be working. No explanation whether we could help ourself to juice and make our own toast. No water offered at check in either. Valet parking is an absurd price as well. Valet atendant was less than friendly. Got out of the car and went immediately into the hotel. Never even bothered to ask if he could help load our bags. I would not stay here again for the price and lack of service. Room was OK. Bar was closed while we were there entire time. Property has potential, but needs some changes.
Thank you for your recent feedback. We thrive to give all our guests a great experience and we apologize for not been able to provide you with one.
Hotel location great, but rooms need definite work. The AC in both rooms we stayed in one was blowing warm air, the other one rattled beyond belief, and was quite obnoxious all night long. The refrigerator in one room was not even cold.
Thank you for your recent feedback. We thrive to give all our guests a great experience and we apologize for not been able to provide you with one.
Congratulations!
Worst check in for me so far in 2022! Hilton followers here..
We are Diamond membera and I travel every week on business.
The snobbery given at check in was embarrassing towards my wife beyond compare.
Great location in an amazing city but the property management has obviously been put to lunch.
The valet service was the highlight and it was only fair.
Poor property management practices and the who cares attitude at the front desk is just for starters. The building has remnants not yet addressed since last winter.
Our bill was wrong and that met with our experience of our stay.
The bill for parking and breakfast was outrageous. Not worth it. Give value for your product.
In comparison, our stay here tonight in the Brigewater NJ Garden Inn property is quite the opposite experience in all aspects.
Be ready to be disappointed.
Thank you for your valuable feedback. Providing the highest level of hospitality is our number one priority and we apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure to do better in the future. Once again, thank you for your valued feedback and we hope to serve you again whenever you travel.
