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“Very handy downtown location”

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Residence Inn by Marriott Portsmouth
Ranked #14 of 17 Hotels in Portsmouth
Providence, Rhode Island
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Very handy downtown location”
Reviewed 31 October 2011

If you're planning a trip to Portsmouth, New Hampshire, USA, and want a nice, reasonably priced hotel, this is the one for you. Breakfast is included and they have a social/snack event from 5 - 7 PM midweek days. It's right downtown and steps from the best restaurants etc. that Portsmouth has to offer. We had a nice big suite that my friend mentioned was actually bigger than her apartment in San Francisco!

  • Stayed October 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank risteard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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170 reviews from our community

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Rating summary
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  • Sleep Quality
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Traveller tips help you choose the right room.   Room tips (31)
Date | Rating
  • English first
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English first
new jersey
Level Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 13 October 2011

My family stayed at this hotel for two nights during Parents' Weekend at the University of New Hampshire. Although the hallways (rugs, especially) need updating, the rooms were spacious, clean and comfortable. We had a family unit so there were two complete bathrooms, comfortable queen-size beds with a sitting room/kitchenette in between. The breakfast (included) was outstanding, hot, and constantly replenished. We would stay there again gladly.

  • Stayed October 2011, travelled with family
    • Value
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Helpful?
Thank Rexsenglishrose
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lancaster, PA
Level Contributor
700 reviews
123 hotel reviews
common_n_hotel_reviews_1bd8 523 helpful votes
Reviewed 3 October 2011

Unfortunately I agree with some other comments....too many strange odors...in the hallways...the rooms.....at breakfast. The number one problem though is the HVAC unit is in a closet in the room and it is VERY LOUD when running!! We turned ours off but could still hear other room units. Good thing it was a reasonable temperature...could not do when real hot or cold!! Note--this is the Residence Inn at Pease airport. The location downtown is terrific!

  • Stayed October 2011, travelled as a couple
    • Value
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Helpful?
1 Thank IrishFan-80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Atlanta
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 27 September 2011

Was in NH for a wedding and decided to stay here again. First thing we noticed was the comfortable atmosphere of the main building. They used have this country thing going on but the lobby is much more tasteful.

Our room was clean & comfortable. The staff was great but the place was busy for this weekend.

I would definitely recommend this place!

  • Stayed September 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank soccerknut
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
White Plains, New York
Level Contributor
55 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed 18 September 2011

Like other reviewers pointed out, there are some good things about this property and some not so good things, but I think there is an even bigger issue with Marriott when it comes to how they promote the properties they own in this area. There are actually TWO Residence Inns in Portsmouth: one on International Drive near the Pease Airforce Base and another on Deer Street in downtown Portsmouth.

We called the Marriott Rewards customer number to make our reservations 2 months prior to our trip and thought we were booking the Deer Street property. You can imagine how surprised we were when we showed up at that property at 10:30 at night after a 7 hour drive, only to be told that we didn't have a room there, that in fact, our room was at the other Residence Inn a couple of miles away . The front desk clerk said "oh, this happens all the time." Well, if that's the case, shouldn't Marriott do something about this to make it clear which property is which? We called Marriott and they promised to make this better, although we weren't sure how as it was late and we wanted to get to bed. So we drove over to the Residence Inn on International Drive.

The front desk was very friendly to us, as we had called them from the Deer Street location and they were aware of the issue. This property is very outdated and could really use some sprucing up. There is paint chipping everywhere and the pool is near the lobby so the smell of chlorine hangs heavy in the air. Our room was on the third floor and was a decent size, with a bedroom area and a sitting area, but it smelled awful....kind of like a chemical floral scent over a stale musty odor. There was also hair on the wall inside the shower. Breakfast was cereal, oatmeal, belgain waffles and a couple of hot choices, but they ran out of forks and sppons! I ate my yogurt with a plastic knife! After this debacle, the next day we called Marriott again to make arrangements to stay at the Deer Street property. They told us they had availability so we checked out of the International Drive property. Late in the afternoon, we went to check in at the Deer Street property (which is new and LEED certified) and the front desk told us that they didn't have a reservation for us. Turns out, Marriott Rewards customer service booked us for the wrong nights! So we had no place to stay! After an hour of working with the front desk clerk there, they were able to book us at the Fairfield Inn, yet another Marriott property in Portsmouth. All in all, it worked out, but Marriott owes us big time and needs to make this right for 1) Not being clear and making the distinction between the two VERY different properties in Portsmouth to prevent future mix-ups 2) When attempting to fix the mix-up, they booked us for the wrong nights at the Deer Street property leaving us with no stay 3) It took us over 2 hours to find another place for us to stay, plus check-in and unloading our stuff, etc. We would not stay at this property again, and would be hesitant to stay at another Marriott property when other brands such as Starwood have better customer service.

  • Stayed September 2011, travelled with family
    • Value
    • Location
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Helpful?
Thank NewsgirlNYC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Las Vegas, Nevada
Level Contributor
44 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 18 September 2011

This is a great hotel located next to the Portsmouth-Pease Airport and close to the downtown area of Portsmouth. It is a very clean and quiet property, and the staff was more than accommodating when it came to restaurant directions, business center activities, etc. I would definitely stay here again!

Room Tip: Top floor would be quieter.
See more room tips
  • Stayed September 2011, travelled on business
    • Value
    • Location
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    • Service
Helpful?
Thank Steve P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brooklyn, New York
Level Contributor
29 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 8 September 2011

I really loved this place. Our stay was just overnight and we rolled in at 1:30 am. We were road weary and desperate for a shower and a comfortable bed. We walked in and were greeted by Linda (I think that was her name) she was very friendly and welcoming. She checked us in quickly, advised us of the salt-water pool and sent us up to our room. We were really disappointed we didn't have our swimsuits with us, the salt water pool sounded awesome! The room was well appointed and modern, even the room art was cool. The bathroom counter had lights softly glowing underneath to give it a floating effect, also eliminating the need to turn on the harsh overhead lights while making late night trips to the bathroom. Everything was just so thoughtfully done. Oh! and breakfast was complimentary. We would stay here again in a heartbeat.

  • Stayed September 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank ftgrnegrl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Residence Inn by Marriott Portsmouth

Property: Residence Inn by Marriott Portsmouth
Address: 1 International Drive, Portsmouth, NH 03801
Region: United States > New Hampshire > Portsmouth
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #14 of 17 Hotels in Portsmouth
Price Range (Based on Average Rates): $$$
Hotel Class:3 star — Residence Inn by Marriott Portsmouth 3*
Number of rooms: 90
Official Description (provided by the hotel):
Welcome to Residence Inn by Marriott Portsmouth, a top choice among extended-stay hotels in Portsmouth, NH. We provide travelers with what they need for a comfortable stay in Portsmouth, New Hampshire, including cozy guest suites and a great central location. Our hotel sits near some of the most popular attractions in Portsmouth including Portsmouth Naval Shipyard and Pease Air Force Base. We are also close to Frank Jones Center, which makes us a great choice among extended-stay hotels in Portsmouth, NH for business travelers. Our hotel offers a free shuttle to and free the airport and we provide grocery shopping service, so you can have the food you need to make meals in your suite. Stay with us for long and short term trips to Portsmouth, New Hampshire! ... more   less 
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Also Known As:
Residence Inn Portsmouth Hotel Portsmouth
Portsmouth Residence Inn

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