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“Disgraceful customer service!”

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Moose Hillock Campground
Reviewed 30 June 2013

Three families made reservations in Jan. for stay in June so we could have sites next to each other. Rcv'd email confirmations. Called week before and they had switched two sites. Never told us. Asked to have 3 together and they refused because we were only staying 4 nights. Very inconvenient!!!
While we were there saw other campers around us come and go. No one was there for 7 days. One neighbor said he called the night before to get site. Whats the point in taking reservations if you can't keep them?! They didn't even offer a free ice cream or anything to make it better. They could have cared less that we were upset. a lot of prep and $$$ and early planning to camp near each other for nothing. All three families will not be camping there again.

  • Stayed: June 2013
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7  Thank Pbcup296
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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98 - 104 of 155 reviews

Reviewed 2 June 2013

We rented a deluxe cabin suite for the weekend. The pool was amazing, the cabin suite was great. We loved the outdoor kitchen. We went planning on eating our breakfast at the poolside cafe, when we arrived we found out it did not open until after Fathers' Day (not stated on website). They charged us $25 to check in one hour early. BEWARE, if traveling using GPS and with children, you loose service about 10 minutes off RTE 93 and don't get it back. There is no way to make emergency calls and only sketchy wifi by the pool. The nearest hospital is 30 miles away and with no GPS, good luck. There were also no activites for the kids during our stay. We were also handed religous material upon check in, titled "Where are you headed", ironically enough it has a picture of a GPS on it...ha ha. The pool is great ! Not sure I would go back again, just for the pool.

  • Stayed: June 2013, travelled with family
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5  Thank Jessica H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 May 2013

We are repeat customers, but have never been caught in a rainy weekend here until now ...it snowed Sat/Sun! The staff remained upbeat, the activities were fun, and everyone who braved the Memorial Day weekend weather got a complimentary late checkout. Nice!

  • Stayed: May 2013
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Thank imbigd13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 March 2013

We stayed at Moose Hillock on 3 different occasions during the summer of 2012 - in late June, late July, and Labor Day Weekend (with another family)

Ist Trip - CABIN SUITE:
One word - awesome! Lovely, and just rustic enough for someone like me to get excited about the camping experience. Heat and A/C, and full bath (though the shower stall is pretty tiny). Full size fridge inside the cabin, cooktop and microwave on the covered porch. Also a stationary charcoal grill a few feet off the porch. And of course, the firepit - the firepits at this place are amazing, all natural stone - just gorgeous. Plenty of privacy between neighboring sites, thanks to little man-made mesas between each cabin site.

2nd & 3rd trips - CAMPSIGHTS
Both times, I requested sites as far from the pool as possible, because there is always music playing at the pool and while it's enjoyable, I don't want to hear it all day long. Both times we were very pleased with our site - very spacious and adequate distance between neighboring sites. Sites were 'flat enough', but we struggled quite a bit with backing into our sites because the roads are fairly windy and more often than not, you're heading up or coming down an incline and we had just purchased our pop-up, so we are fairly unskilled. And I have to say it again...those firepits...just amazing! I brought a grate to put over it for cooking, as there are no grills on the campsites.

BATHROOMS/SHOWERS:
My only complaint. They are probably clean, but are old, so they don't ever look or smell clean. I never noticed 'filth', and there was always adequate paper, soap, and water pressure. But I would NEVER be able to camp for more than 3 days with these bathrooms - I felt dirtier AFTER a shower than I did before.

POOL/CAFE/STORE
My kids love the pool - they are both under 10. I think once kids start flirting with the teen years, they won't be terribly jazzed. There are no lifeguards, so it's swim at your own risk. Sometimes kids can get out of control, because the adult who is supposed to be supervising is snoozing on a lounge chair, but said adult perks up pretty quick when you start loudly saying "HEY, KID IN THE YELLOW AND RED BATHING SUIT - DON'T YOU HAVE ANY MANNERS?!?!?!"

The cafe service is consistently terrible and food is consistently mediocre. We've never waited less than 30 minutes for anything. The last time, we waiting almost an hour for fried dough, which was cold when finally served. We no longer buy things from the cafe.

The store is well stocked and generally overpriced (as any gift shop anywhere in America will be). Wood bundles are also, overpriced and the wood is cut fairly thin, so expect to spend a lot of money on wood if you enjoy a decent fire. Tedeschi's market, about 5-7 minutes from the campground, by car, is basically a scaled down supermarket - and worth the drive.

Finally, I've seen a lot of mention of the 'religious' slant. I'm someone who is VERY put-off by religiously aggressive people. I found it odd to have a pamphlet handed to me at check-in the first time, but thought nothing of it as it didn't come up again. We did receive the same pamphlet each successive visit, so I guess it's just part of their welcome paperwork. I also noticed a couple of religious references in the 'history of Moose Hillock' displays on the wall of the rec hall, but nothing overt or preachy.

Overall, we find Moose Hillock to be thoroughly enjoyable and relaxing. It is a family campground, so if you are looking to sit around your fire until midnight or later, chatting and laughing, then yes, you'll be shushed by security. And people like me, with two young kids who are wiped out and sleeping within earshot of your campsight, will be thankful. If you are the former, you should probably look elsewhere for your camping needs.

We plan to return to Moose Hillock for many years to come.

  • Stayed: September 2012, travelled with family
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3  Thank Michelle N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 January 2013

We usually stay at Provicinial/State Parks because we love the natural feel they offer. However, they generally lack pools and high end amentities. Moose Hillock on the other hand, has the best campground pool I've ever seen, cable, sewer, etc. dropped right into a gorgeous natural setting. So I guess I'd say best of both worlds

  • Stayed: August 2012, travelled with family
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1  Thank jason1975
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 November 2012

We have been seasonals for two years now at Moosehillock and we love it! Our two families are four adults and three kids, ages five and four(s). The kids absolutely love the pirate ship pool and the real pirate who visits the pool. The sites are big, spaced apart and offers nice privacy. Our neighborhood loop is fantastic. The campground is hilly, so it does entail a good walking workout depending on where your site is. My favorite spot is the nature trail, walking along the river with small falls and pools for the dog to play in is so serene. There are other nice walking trails going off the back of the campground as well. The campground is well maintained, even after big storms and the bathrooms are extremely clean. The pool bathrooms are comparable to an upscale hotel. I highly recommend Moosehillock its one of a kind in the NH area!

Room Tip: Sites to left of pool area are less hilly but offers a little less privacy.
See more room tips
  • Stayed: August 2012, travelled with family
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1  Thank traylo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 October 2012

This has to be the best and fun place for family camping. If you have children of all ages, this is the place to go. There are always activities for all ages, including adults.

From the moment you drive in this place is organized and impressive. Once you enter the park the Pirate Ship Pool just gets everyone excited!

The campground is huge and almost every site is large and private. We stayed in a 5th wheel and had no problems getting in and out of our site. The fire pits are big and made with rocks. Bring a grill to put over if you are cooking on the fire.

They have a wonderful store that has everything that you need and more. The bath houses are clean and serviced several times a day.

You are close to many attractions that NH has to offer - another bonus about staying here.

You will become a regular at this place for a very long time.

The only Negative thing is if you are pulling a large trailer or 5th wheel - be prepared for the road to the campground. It doesn't look that steep but oh my it is!! Made for an interesting drive in and lots of laughs.

Make sure you book all your dates early as this park fills up quickly but you can always find a site or two at the last minute.

  • Stayed: August 2012, travelled with family
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1  Thank AmeribritUSUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Moose Hillock Campground

Address: 96 Batchelder Brook Rd, Warren, NH 03279-4401
Region: United States > New Hampshire > White Mountains > Warren
Hotel Style:
Ranked #1 of 3 Speciality Lodging in Warren
Number of rooms: 298
Also Known As:
Moose Hillock Campground Hotel Warren

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