the suite and quest rooms were clean and well decorated.the baths were beautiful and clean also. the staff was very friendly and helpful Michael and Diandra as well as the other staff members. Our Family stay was two days.More
- Free Wifi
- Free Parking
the suite and quest rooms were clean and well decorated.the baths were beautiful and clean also. the staff was very friendly and helpful Michael and Diandra as well as the other staff members. Our Family stay was two days.MoreShow less
Dear Eva K
Thank you for your kind words. We will certainly pass along your compliments to Diandra and Michael. And we were thrilled to be a part of your family's celebration! Please do come back and visit us again soon!
We booked this hotel as it is close by to my friends place. The size of the room is very small barely you can walk with bed and furniture around. Rooms did not smell well either.
Some of the staff specially from the restaurant side were very grumpy.
Good side is location is good and free voucher for coffee was provided. Parking is free. Supermarket is close by so did pick up hot meals. Microwave is available but no kettle to have hot water for Tea.
There are shopping areas but require to drive down between 5-10 min.
Lift was available but did not use them.
Dear Anthony M
We are sorry you did not enjoy your stay with us. We will certainly address the issue of staff attitude. Grumpiness is not a part of our service protocol.
The Kenilworth is nice place to stay - but long walk to elevators. The small bar was nice, but service staff did not know how to make mixed drinks. Expensive to buy a drink you cannot finish . Easy to find - right off of 287.?
Thank you for your feedback. We are glad you had a pleasant stay but you absolutely should not have to pay for a drink that wasn't made to your satisfaction. Please reach out to us and ask for the General Manager. We'd like to make it right.
And we do hope you'll come back and stay with us again.
Went for a wedding and spent the night. The room was very nice and we got a great night's sleep. WE appreciated the little details such as a shower cap in the bathroom which I've never really seen at other hotels. The rooms could use some updating, but nothing major. The staff was very pleasant. The venue was beautiful. Less than 5 minutes away was a diner with delicious food. Would definitely go back again.
Thank you for your 5 star review! We are so glad that you had a comfortable nights rest and were able to enjoy some of the local amenities as well. Please do come back and visit us again soon!
Apart from being very close to the office, there was nothing exciting about this place. The staff were generally not warm or hospitable. Save for the gentlemen at the front desk when I was checking out, it appeared they were not happy to have me there, or they were just unhappy, period! I needed an international adapter and the response I got was "Sorry, we're out of". On my last day there, i found out there was a mega store next door that carried it.
The bathroom was clean, there were more than enough towels and the facilities were generally good. It was the spirit of the place, it was not welcoming AT ALL. Not going back there.
We are so sorry that you had such a disappointing experience with us. I can assure you that unfriendly and unwelcoming are not what we strive for and we will be addressing this review with our entire front desk team. Thank you for your feedback and we'd love to make it up to you should your travels bring you back to the area in the future. Please ask for our general manager Devesh Singh.
Front desk staff had terrible attitudes and were very rude. Lazy and unprofessional. The rooms were nice and the beds were very comfortable. No complimentary breakfast and no pool. Need new team at check in. They were sitting in the back laughing loudly and cursing while customers were passing. Very unprofessional. Will not be returning!
We are saddened to read this review. The behavior you describe is certainly not up to our standards and we will be taking corrective action with these employees.