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“Friendly Staff, Clean accomodations” 5 of 5 bubbles
Review of Staybridge Suites Philadelphia - Mt Laurel

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Staybridge Suites Philadelphia - Mt Laurel
Ranked #7 of 28 Hotels in Mount Laurel
Certificate of Excellence
GreenLeadersBronze level
Port Jefferson, New York
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Friendly Staff, Clean accomodations”
5 of 5 bubbles Reviewed 24 March 2012

Recently I have had to travel to the Mt Laurel area on business, spending anywhere from 2-4 nights a week at the Staybridge Suites for almost two month. The property is wonderful, the staff is so friendly (even telling me where I could get a much needed bottle of wine after a really bad day!) The rates are very fair and include breakfast (very nice selection in comparsion to other hotels I've been at). In addtion, on Tues-Thrus nights they even provide a lite dinner selection. The rooms are large with plenty of room to relax or work and very clean.
Would highly recommend a stay if you're in the area. 5 stars in my book!

  • Stayed March 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Linda O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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452 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (91)
Date | Rating
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English first
Gurugram (Gurgaon), India
1 review
5 of 5 bubbles Reviewed 23 March 2012

Completely recommended. Great Rooms and great Service.

Staff is very supportive in case of various services like shuttle, office drop etc.

  • Stayed March 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank gaurav g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mission Viejo, California
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 20 March 2012

We were having a very bad experience with another hotel chain and went to Staybridge in Mt Laural NJ and Sarah turned everything around. Great rooms and the best service is with Staybridge. Thank you!

  • Stayed March 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank David G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ballston Lake, New York, United States
Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 16 March 2012

This was a quick stop on our trip to Florida. This hotel was wonderful. The room was large, with a full kitchen. Extraordinarily clean. And.... a great price. We did have a little trouble finding it as the gps turned us into a drive just short of the hotel. Once around the block and we found it. The staff was very courteous and friendly. All you could want in an overnight.

Room Tip: check the satelite view on your gps to find it so you know where you are going.
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  • Stayed February 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Ed B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 bubbles Reviewed 11 March 2012

I had visited this hotel to check out the rooms/indoor pool 2 weeks ago. I was interested in the 2 bedroom suite for my daughter's 13th birthday sleepover party. The manager gave me a room card and I toured the hotel, saw the room and pool and outdoor sports area. I was very pleased with everything and booked at the front desk for March 10th..2 weeks later. When I arrived to check in with a car full of balloons, snacks, decorations, etc...the front desk immediately asked me if I knew that the pool was closed...WHAT???? no I did not. I was furious. The pool was the main event for the sleepover. How did the manager not know 2 weeks ago that the pool was undergoing renovations?? The desk clerk was very apologetic and attempted to find me other arrangements to no avail. I then asked if they would offer me a room discount to stay but they said they had no authority to do so.
So I cancelled my reservation and had to break my poor daughter's heart and have the sleepover at our house. I then had to emergently contact the guests to let them know the change the party location. The guests were disappointed as they were expecting a pool party. What a mess. Terrible customer service that they did not attempt to contact me to let me know about this!! So disappointed.

  • Stayed March 2012, travelled with family
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Service
Helpful?
3 Thank Kellydina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Staybridge Suites Philadelphia - Mt Laurel, responded to this review, 1 April 2012
Kellydina,

Thank you for taking time out of your busy day to leave us a candid review. We’re sorry that you received service that was less-than-satisfactory. It is IHG's goal to consistently provide superior service and accommodations and your comments are very important to us. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve.

Ben J
IHG Care
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Smithtown, NY
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed 2 March 2012

My office is located just outside of Philly and for the past 6 years I have been staying at the Staybridge whenever possible. The hotel is immaculate and comfortable. The staff is outstanding, and the location so convenient.

My most recent stay was March 2, 2012 and it just felt good to be "home". It's a great place that draws a nice crowd and employs terrific people. The rooms are spacious with all the comforts of home.

Thank you Lilia for being so kind and for making sure my stay was excellent. From the room upgrade, to the ability to put me on the first floor at my request, provide real milk for my coffee, and even a toothbrush which I had forgotten to pack. All with a smile and an attitude that was so very much appreciated.

Keep it up! I'll keep coming back! And telling my coworkers and friends!

  • Stayed March 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank susan6868
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mount Laurel, New Jersey
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 2 March 2012

We needed to pick a hotel in the area to stay at with friends and family during our wedding weekend. We researched each hotel carefully and could not believe how many positive write ups this Staybridge Suites location had received. Despite our skepticism, we booked a stay there also in part due to the reasonable prices.
When I first arrived at the hotel, I had half a dozen gift bags in my hands. Could the front desk distribute these to our honored wedding guests as they checked in? The answer was a friendly, "Absolutely!" I was so stressed about last minute wedding details and this reassurance, while seeming minor, was a big relief.
We asked for the nicest, biggest room as it was our wedding weekend. The hotel did not disappoint. The room was beautiful, clean, and stocked with all of the essentials. The hotel staff was attentive. We're not high maintenance guests, but the few things we did ask for were promptly taken care of.
The night of our wedding, the staff put up special decorations in our room. We didn't really expect it and it was a very special touch.
We had pretty low expectations for the complimentary weekend breakfast, but even those expectations were far exceeded. I am a big coffee person and even the coffee was surprisingly good.
All in all, we were shocked at how amazing this hotel was. We live just down the street, but are already planning on a "staycation" there some time in the next 6 to 12 months. It was so luxurious and generally great.

Room Tip: I am not sure if there is a bad unit in the place, but we requested their nicest two bedroom suite f...
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  • Stayed February 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank James S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Staybridge Suites Philadelphia - Mt Laurel

Property: Staybridge Suites Philadelphia - Mt Laurel
Address: 4115 Church Rd, Mount Laurel, NJ 08054-2220
Phone Number:
Region: United States > New Jersey > Mount Laurel
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Mount Laurel
#3 Family Hotel in Mount Laurel
#3 Green Hotel in Mount Laurel
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Staybridge Suites Philadelphia - Mt Laurel 3*
Number of rooms: 99
Official Description (provided by the hotel):
It's easy to make yourself at home when you stay in an apartment-style, extended stay suite. Staybridge Suites Philadelphia - Mount Laurel hotel's location near Philadelphia, PA creates stress-free travel to that city's attractions. You can spend less time in traffic and more time exploring bustling Center City and Independence National Historical Park thanks to the hotel's location near Philadelphia, PA. If you want to go shopping, Cherry Hill Mall, less than 10 minutes away, features a large selection of well-known stores and great dining establishments. Whether a project, training or relocation brings you to Mount Laurel, NJ, the hotel's staff makes you feel at home. Stay fit with a basketball or volleyball game, swim in an indoor, heated pool and jog in the Fitness Center. We even provide guests with a free guest laundry facility. Take advantage of our pet friendly hotel's affordable rates and reserve your Mt. Laurel suite today. ... more   less 
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Also Known As:
Staybridge Suites Philadelphia - Mt Laurel Hotel Mount Laurel
Staybridge Suites Mount Laurel

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